Many customers describe order problems such as wrong items, lost packages, and expedited shipping that arrived late. Reviews also mention billing disputes tied to membership fees, rejected coupons, and unexpected charges. Fewer reviewers report quick delivery, good prices, and orders arriving intact. Complaints center on shipping, order completion, and account billing, while praise highlights speed and value.
Examples from available reviews (Aug 2024 – Mar 2026).
Paid for overnight shipping but delivery arrived many days late.
“they charged me $20 for next day shipping and I received the jacket approximately 7 days later”
Order canceled after applying coupon and company refused to honor price.
“100% this order was cancelled because I was able to stack a coupon code”
Membership charged but product never shipped and membership not refunded.
“the membership fee was not refunded”
Positive ordering experiences and will continue using the website.
“Have had very positive results ordering from sportsmans guide”
Fulfillment problems show up again and again. Reviewers mention wrong items, repeated backorders, partial shipments, and packages marked delivered to the wrong address. Several customers say they paid for expedited shipping but received delayed delivery or ground shipping instead.
Customers describe discounts being refused, orders cancelled after coupon stacking, and sale items reverting to full price. Multiple reviews point to unexpected shipping fees and recurring membership charges billed without clear notice. Some shoppers praise low prices and a well-stocked catalog, but those comments appear less often.
Several reviews mention website and checkout issues, including credit card payments that failed and charges that appeared at checkout in error. Some reviewers say they could not cancel memberships or remove pending charges through the site. A smaller group reports smooth ordering and successful checkout.
Some customers report items arriving stained, heavily worn, or missing hardware. Others mention country-of-origin labels they say were wrong and used products sold as new. These issues recur, but they show up less often than shipping and billing complaints.
Many reviewers say customer service did not respond by email or phone. Customers also describe orders cancelled without notice and unexplained card charges with no follow-up. Several reviews characterize support replies as generic or adversarial.
Reviews draw a sharp line between frequent complaints about delivery and billing problems and a smaller number of smooth, successful purchases. The same trouble spots come up repeatedly: order fulfillment, billing disputes, and slow or unhelpful customer service. Positive experiences highlight fast shipping, undamaged deliveries, and competitive pricing.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Reviews (20) · Quotes shortened · As of: March 2026
Membership charged but product never shipped and membership not refunded.
“the membership fee was not refunded”
Order was cancelled without notification after poor communication.
“the order was already canceled without any notification”
Repeated backorders, rude support, and alleged bait-and-switch pricing.
“Seems they didn't want to sell it at the original discounted price”
Longtime member disappointed by poor packing and FedEx shipping.
“how they pack and ship there products”
Coupon discount failed and company demanded extra payment.
“they need more money”
Paid for overnight shipping but delivery arrived many days late.
“they charged me $20 for next day shipping and I received the jacket approximately 7 days later”
Paid for overnight shipping but delivery arrived many days late.
“they charged me $20 for next day shipping and I received the jacket approximately 7 days later”
Two insured packages arrived missing items and customer service didn't respond.
“packages had been tampered with, and looked like the items were intentionally removed”
Sale-priced item later showed back in stock at full price.
“Half price, they say out of stock. One week later they are in stock back at full price”
Order canceled after applying coupon and company refused to honor price.
“100% this order was cancelled because I was able to stack a coupon code”
Website advertised free shipping but charged $15 instead.
“My order was $57.00. They charged me $15 shipping”
Order lost in transit and refund was promised after delay.
“item was lost in transit”
Items listed as backordered despite manufacturers showing stock.
“They have now told me the items I ordered are on backorder”
Received the wrong item instead of the Diawa fishing rod ordered.
“received and alps mountaineering chair”
Paid for membership and overnight shipping but did not receive next-day delivery.
“they dont do next day it's ground shipping”
Package marked delivered to wrong address and protection not honored.
“tracking shows pictures of a house that is not mine”
Wrong item shipped, delayed correction, and charged for returned wrong merchandise.
“Shipped wrong order, took weeks to correct and then charged me for the wrong merchandise I returned!”
Partial shipment and failed two-day delivery with long hold times.
“REMEMBER, I SELECTED 2-DAY SHIPPING.”
Partial shipment and failed two-day delivery with long hold times.
“REMEMBER, I SELECTED 2-DAY SHIPPING.”
Received wrong items and company gave generic, unhelpful shipping responses.
“They sent me the wrong items”
Received stained jacket and guarantee failed to help.
“red dye stain on the front”
Website credit card payment repeatedly failed, causing lost purchases.
“their credit card link to pay won't work”
Difficult to resolve problems and inability to cancel membership.
“couldn't cancel my membership.”
Paid for overnight shipping but item shipped many days later than promised.
“Paid for overnight delivery. Item did not ship out until 8 days later”
Previously received filthy used item and later orders were not shipped.
“sent heavily worn filthy one”
Unexpected extra charge appeared with no explanation or response.
“my card was AGAIN charged for $116.59”
Order delayed, confusing pending charges, and unresponsive customer service.
“I was charged for the order on 7/21”
Positive ordering experiences and will continue using the website.
“Have had very positive results ordering from sportsmans guide”
Company accepted payment for orders but never delivered or responded.
“Took our money for two orders, and never delivered.”
Website error charged wrong amount during checkout and account issues.
“My card was charged $319.35 immediately.”
Gift card credit missing and rude customer service with billing issues.
“Was never credited for gift card on purchase .”
Item labeled from Switzerland arrived labeled 'made in China' instead.
“labeled on their website as country of origin Switzerland”
Membership auto-charged yearly with no email notification received.
“I see I have been being charged 59.00 a year.”
Positive purchases of firearms and accessories with fast, undamaged delivery.
“Stuff always arrived quickly and nothing has ever been damaged.”
Well stocked catalog, fast shipments, good prices and quality.
“Prices are a really good deal and they are very good quality!”
Sold products with missing hardware and refuses to assist after sale.
“They will sell products with missing hardware and other items”
Deceptive practices and poor customer service with unwanted order changes.
“Deceptive practices, horrible customer service, bait & switch”
Order canceled or discontinued while website still showed item in stock.
“manufacture discontinued these boots”
No customer service response across channels and no refunds.
“NO customer service, DOES NOT respond to email”
Hidden fees and recurring $59.99 charges felt sneaky and unfair.
“Hidden fee's, 59.99. Cancelation fees, got me for years”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
The Sportsman's Guide is an online retailer focused on hunting, fishing, shooting sports, and outdoor gear. Its site lists firearms, ammunition, optics, apparel, camping gear, and fishing tackle, with product specs and brand pages. Customers can buy through its online store, which offers promotions, gift cards, and a paid membership option. The platform includes order tracking, several shipping options, and account tools for returns and order history.