Reviews often mention failed fulfillment and refund problems, alongside repeated praise for helpful individual agents. Customers describe orders marked as shipped but never delivered, items charged but not sent, and refunds that were slow or never issued. Some reviewers point to low prices and fast shipping as clear positives. Fewer reports describe defective or non-working products and returns that were hard to complete.
Examples from available reviews (Aug 2022 – Mar 2026).
They charged for an item but did not send it and delayed refunds.
“They will charge you for an item they will never send”
Caleb resolved a damaged-item issue and secured a replacement quickly.
“Caleb went above and beyond his duties and resolved my issue”
Received high-quality tools at very low price with fast, well-packed shipping.
“toolnet.com give me the best quality tools for the best possible price”
Received a supposedly new but defective hedge trimmer and returns were obstructed.
“Bought a "new" Dewalt hedge trimmer”
Many reviews describe fulfillment issues such as items charged but not shipped, cancelled orders, and long processing times. Several customers say they were told to dispute charges with their bank or the carrier rather than getting a direct fix from the company. At the same time, a separate group praises front-line staff for quickly handling damaged shipments and processing refunds.
Several reviews highlight low prices and strong value on tools and kits. These value comments often come with notes about quick delivery and careful packaging. Deal mentions appear, but they show up less often than service-related complaints.
Customers often mention tracking that stalled, preorders that missed the expected schedule, and a returns process described as slow or expensive. Some shoppers say advertised shipping promises did not match actual hours or fulfillment practices. Others report smooth, on-time deliveries and easy exchanges arranged by named staff.
Several buyers say items arrived defective, not working, or missing parts. When they tried to return faulty items, some report partial refunds or returns that were blocked. A smaller number mention products arriving in good condition and replacements handled correctly.
Customers describe mixed messaging online, including promotions that ended early and listings that did not match the quantities shipped. Several reviews point to limited weekend availability and slow replies to questions. Other feedback credits specific employees for reaching out proactively and helping track deliveries.
Reviews show a clear split between high-rated one-on-one service and many low-rated fulfillment experiences. Bargain hunters often note good prices, while others say shipping, refund, or returns problems went unresolved and shaped most of their experience.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (21) · Reviews (20) · bbb.org (3) · Quotes shortened · As of: March 2026
Received damaged packout box; company offered small refund or costly exchange.
“tool nut answer was a twenty dollar refund”
Received outstanding customer service help with my order.
“Customer service was wonderful.”
Received damaged packout but company offered partial refund or swap and resolved amicably.
“Tool Nut was very understanding.”
UPS delivery issues resolved by Rhiannon who tracked and ensured delivery.
“Rhiannon made all sorts of calls to ups to get my items delivered”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
The Tool Nut is an online seller of power tools, hand tools, tool storage, and related accessories. Its website lists product specs, SKUs, and photos so shoppers can compare models and features. The company ships within the U.S. and offers standard and expedited shipping. Support is available by phone and email, and the site posts its return and warranty policy details.