Reviewers frequently report problems with fulfilment and post‑sale service: delayed shipments, missing or damaged items, unexpected shipping charges, and difficult returns. A substantial portion of customers describe slow or unhelpful communication, though a few note prompt resolution from individual agents. If you consider buying, check stock and shipping terms carefully, document delivery and packaging, and retain payment records in case you need to dispute a charge. For high‑value orders, consider payment protections (card dispute) and confirm return policy details before purchasing.
Examples from available reviews (Aug 2022 – Feb 2026).
Part of my bundled guide rail was missing and support offered no resolution.
“their guide rail bundle arrived by Fed Ex with only (1) 55" guide rail.”
Preorder delayed, tracking stalled, and company ignored refund requests over months.
“I’m currently waiting for a chargeback dispute with PayPal since they won’t just refund the money or bother responding.”
Received high-quality tools at very low price with fast, well-packed shipping.
“toolnet.com give me the best quality tools for the best possible price”
Received damaged tote but customer service (Zack) promptly shipped a replacement.
“He was very professional, and very quick to ship a new one to me!”
Most reviews cite slow or failed fulfillment: delayed shipments, missing items, unexpected shipping charges and return handling problems.
Some reviewers praise low prices, but many report unexpected charges, partial refunds, or lost items that reduced perceived value.
Recurring site and ordering issues: orders marked processing for weeks, unclear tracking, weekend closures, and ineffective priority processing.
Reports of damaged, non‑functioning or incomplete products are common; some customers did receive replacements after contacting support.
Frequent reports of slow, contradictory, or unhelpful responses from support; a minority of reviews highlight individual staff resolving issues quickly.
Majority of reviews describe frustrating order and support experiences, while a smaller share describes smooth deliveries and effective problem resolution.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (21) · Reviews (20) · bbb.org (3) · Quotes shortened · As of: February 2026
Received damaged packout box; company offered small refund or costly exchange.
“tool nut answer was a twenty dollar refund”
Received outstanding customer service help with my order.
“Customer service was wonderful.”
Received damaged packout but company offered partial refund or swap and resolved amicably.
“Tool Nut was very understanding.”
UPS delivery issues resolved by Rhiannon who tracked and ensured delivery.
“Rhiannon made all sorts of calls to ups to get my items delivered”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
The Tool Nut is an online tool retailer that sells power and hand tools, accessories and replacement parts to tradespeople and hobbyists. Consumers researching The Tool Nut typically want information about pricing, shipping, returns and customer support. This summary is intended to help prospective buyers evaluate reviews about order fulfilment, product condition, and post‑sale service.