Many reviewers describe being charged without receiving their orders, sometimes after long delays. They often say messages went unanswered and refunds were refused. A few reviews praise product quality and mention a helpful customer service agent. Overall, reviews split sharply between frequent one-star complaints and a handful of positive ratings.
Examples from available reviews (Jan 2023 – Mar 2026).
Reviewer believes the business closed and they are owed money.
“there are some of us that are owed money.”
Order placed months ago with no item, refund, or customer response.
“I have not received my item or a refund.”
Novi in customer service helped timely, changed address, and gave 10% off.
“Novi with customer service was so helpful with my order.”
High-quality, eco-friendly baby products and easy-to-use website.
“I am thoroughly impressed with the quality of their offerings.”
Customers often say orders stayed unshipped or were canceled after long waits. Several reviews report being offered store credit instead of a refund, and being charged without receiving the items. Suppliers and buyers also describe unpaid invoices and disrupted fulfillment.
Buyers report paying for items that never arrived and then being offered limited fixes. Multiple reviewers say refunds did not come through and they were offered only store credit or small discounts. A modest discount is mentioned, but rarely.
Many customers mention missing tracking numbers, incomplete order confirmations, and long delivery delays. One review calls the website easy to use, but that feedback is uncommon. Several people describe repeated attempts to reach support without getting a resolution.
At least one reviewer points to high-quality, eco-friendly baby products. Positive notes about the products are scarce compared with complaints about delivery and service. These reviews do not report recurring defects or quality problems.
Most reviews describe customer support that does not respond, with emails unanswered and follow-ups after refund requests going nowhere. Multiple customers asked for a phone contact and say they saw no public shipping updates. One review names a specific agent as helpful, but that praise appears only once.
Most reviews focus on unresolved order problems and lack of communication. A small number give high ratings for product quality and cite one instance of strong customer help. Overall, people describe frequent service breakdowns with occasional positive interactions.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Reviewer believes the business closed and they are owed money.
“there are some of us that are owed money.”
Order placed in Sept 2023 never arrived and shipments were delayed.
“I never receive my order”
Order placed months ago with no item, refund, or customer response.
“I have not received my item or a refund.”
Order from August 21, 2023 never delivered and no refund.
“Worst customer service...they never reply you ..”
Multiple orders charged but not received and customer inquiries unanswered.
“They are not responding to any customer inquiries”
Purchase unfulfilled for months; only store credit offered and no refunds.
“They will only offer store credit, no refunds..”
Order charged with no tracking and no customer response after multiple contacts.
“No tracking information came.”
Company allegedly went under, isn't shipping orders but still charges customers.
“They have gone under and are not fulfilling any orders”
Order placed three weeks ago with no tracking and no response.
“There’s no tracking number.”
Order not received and seller became unresponsive after refund request.
“seller is now unresponsive.”
Order returned to sender and seller unresponsive to refund requests.
“the seller became unresponsive.”
Order canceled after two months; no items received and given useless discount.
“they canceled my order and I never received anything.”
Longtime customer still waiting for July order due to warehouse issues.
“I am still waiting for this order.”
Order placed July 31 never shipped and company not responding publicly.
“nothing has shipped”
Supplier claims The Tot sold dropship items and hasn't paid invoices.
“has not paid their bills to our small family owned company.”
Reviewer requests a customer service phone number due to ineffective online form.
“Can you please offer us a customer service phone number”
Tracking provided didn't work and follow-up emails went unanswered, seeking refund.
“this tracking number proved futile”
Order marked complete but tracking shows label created and no customer service.
“Label created, never received.”
Order placed with no confirmation notification received.
“never have received notification of the order.”
Novi in customer service helped timely, changed address, and gave 10% off.
“Novi with customer service was so helpful with my order.”
I recently purchased some baby products from The Tot and I am thoroughly impressed with the quality of their offerings. As an environmentally conscious mom, it was important to me that the products I buy are eco-friendly and safe for my little one.
The Tot definitely delivers on this promise by selling only items that have passed "The Tot Test". This means all products are healthy, safe, stylish, and innovative- which gives me peace of mind knowing that I'm making a smart choice when shopping here.
Not only do they offer an impressive selection of baby gear but they also have a great variety of mama and kids products too. The site is easy to navigate which made finding exactly what I needed quick and stress-free.
Overall my experience at The Tot exceeded my expectations. Their commitment to providing high-quality eco-friendly options has won me over as a loyal customer moving forward.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
The Tot runs an online store for baby and toddler products. Its website lists categories like feeding, gear, clothing, toys, and nursery items. The shop features products positioned around safety, non-toxic materials, and eco-friendly choices. Shoppers can view product pages, read specs, and order through the checkout. The site also includes product guides and editorial content about parenting and child safety.