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We Collect & Analyze Reviews

The Tot
Experiences & Reviews

The Tot is an online retailer focused on baby, kids, and maternity products, presenting curated assortments of items marketed as safer or eco-conscious. The company operates via an e-commerce website and customer support channels; people searching reviews typically look for fulfillment, customer service, and product safety information.

Overview & Key Metrics

Reviews Analyzed 21
Positive Sentiment 14%
Latest Review 13d
Overall Rating
1.4

Our Analysis

๐ŸŽฏ

Service quality

Most reviewers report unfulfilled orders, long warehouse delays, cancellations, or suspected business closure; only a small number report timely resolution.

Share of mentions
22%
Weak
๐Ÿ’ฐ

Value for money

Many customers describe being charged without receiving items or refunds; occasional store credit or small discounts were reported but viewed as inadequate.

Share of mentions
22%
Weak
โšก

User experience

Mixed site experience: one reviewer praised easy navigation, but several others noted missing features, ineffective forms, and front-end order issues.

Share of mentions
8%
Weak
๐Ÿ”ง

Product quality

Very limited direct comments on product durability; one reviewer specifically praised eco-friendly, high-quality baby products.

Share of mentions
1%
Mixed
๐Ÿ“ž

Communication

Most reviews report slow or absent responses, automated acknowledgements, and removed phone numbers; one review describes helpful, timely service from an agent.

Share of mentions
22%
Weak
โญ

Overall experience

Overall impressions lean negative: numerous complaints about non-delivery, unresponsiveness, and refund difficulties; a small number report positive experiences.

Share of mentions
25%
Weak

Our Independent Methodology

How we analyze customer reviews without bias

Data Collection

We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

100% Independent

Zero company influence. No payments, no bias โ€” just real customer voices.

Always Current

Updated regularly with the latest reviews and customer feedback.

All Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) ยท Collected.reviews (1) ยท Quotes shortened ยท As of: October 2025

M
Maria D. Gonzales
trustpilot.com Oct 01, 2025

I think this business closed but thereโ€ฆ

I think this business closed but there are some of us that are owed money. Anyb...

J
Janette Espejel
trustpilot.com Oct 01, 2025

Donโ€™t buy in this website

Donโ€™t buy in this website, since September 2023 I ordered and I never receive my order, the...

S
Stephanie Johnson
trustpilot.com Oct 01, 2025

Do not purchase from this company

Do not purchase from this company, it is a scam. I placed an order in Oct. it is almost Jan. And I have not received my item or a refund. I have conta...

P
P G
trustpilot.com Oct 01, 2025

Plz donโ€™t trust this .

Plz donโ€™t trust this .. I bought family matching pairs in august 21 2023 and till to date they havenโ€™t deliverโ€ฆ Worst customer service โ€ฆ they ne...

E
Eva
trustpilot.com Oct 01, 2025

RUN...fast

RUN! I'd give zero stars if I could. Total scam. They are not responding to any customer inquiries, and have removed their tel #. I placed 2 orders in...

L
Ly
trustpilot.com Oct 01, 2025

This company is operating as a scam

This company is operating as a scam. They list items that they don't actually have any intention to sell. I made a purchase but after weeks of nothing...

t
tdeghunter
trustpilot.com Oct 01, 2025

Placed order on Oct 1

Placed order on Oct 1, 2023. Order confirmation received by email with promise of tracking number upon order fulfillment. No tracking information came...

K
Kelly Nelson
trustpilot.com Oct 01, 2025

They have gone under and are notโ€ฆ

They have gone under and are not fulfilling any orders or responding to any customer inquiries, but they are still accepting orders and taking payment...

K
Kristina Chmukh
trustpilot.com Oct 01, 2025

They take your money

Please donโ€™t order from this company.. my aunt recommended this place. My baby really needs a hat itโ€™s cold outside. I placed an order 3 weeks ago. Th...

L
Liz Padilla
trustpilot.com Oct 01, 2025

Order not shipped and seller is not responsive

I placed an order on September 13, 2023. It is now October 24, 2023 and I hav...

B
Ben Keen
trustpilot.com Oct 01, 2025

Non responsive after not receiving order

After not receiving my order and it getting sent back to China, I asked for a refund. After a c...

J
Jenn C
trustpilot.com Oct 01, 2025

Terrible experience

Terrible experience! Order a handful of pjs and baby clothes. After two months they canceled my order and I never received anything. They however sent...

N
Nicole Adamczyk
trustpilot.com Oct 01, 2025

What has happened to The Tot???

I have been a customer of The Tot for several years now. Iโ€™ve purchased products for my kids, gifts and myself and even used their gift registry. That...

M
Mick
trustpilot.com Oct 01, 2025

order placed in july

I placed an order on 7/31/23 - nothing has shipped, no order update, no responses from emails. They have their comments turned off on most insta...

K
Kate Nicolson
trustpilot.com Oct 01, 2025

Before considering doing business withโ€ฆ

Before considering doing business with the Tot please read this. Dear Future supplier or customer, The Tot has had Dropship Access to our products and...

P
Patrick Taylor
trustpilot.com Oct 01, 2025

Customer Service Number?

Can you please offer us a customer service phone number so that we may at least talk to somebody abou...

L
Luke
trustpilot.com Oct 01, 2025

Very Disappointing Experience

Before placing my order, I should have thoroughly read through all the reviews. Unfortunately, my personal experience with their service has been far...

S
Shauna
trustpilot.com Oct 01, 2025

I ordered an $80 baby mat from a giftโ€ฆ

I ordered an $80 baby mat from a gift registry. It was marked as complete weeks ago but tracking states Label created, never received. Literally NO cu...

D
Diane E. Ellis
trustpilot.com Oct 01, 2025

No notification of order received

I ordered something today and never have received notification of the order. I have never had this happen with any company. If they are this bad in co...

H
Hayley Lane
trustpilot.com Oct 01, 2025

Novi with customer service was soโ€ฆ

Novi with customer service was so helpful with my order. Itโ€™s running late due to nothing the company can control and we are in the middle of moving....

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Conclusion

The supplied reviews show a strong pattern of fulfillment and communication problems: many customers report orders placed in 2023โ€“2025 that were not shipped, charged cards without refunds, and repeated lack of responses. Several reviews describe attempts to contact support with automated acknowledgements or removed phone numbers; one supplier also reports unpaid invoices. Conversely, a small number of reviewers praised product quality and a helpful customer-service agent who resolved an issue. If you are considering a purchase, verify current operational status, prefer payment methods with buyer protection, and consider contacting your bank promptly if you suspect an unfulfilled charge.