The supplied reviews show a strong pattern of fulfillment and communication problems: many customers report orders placed in 2023–2025 that were not shipped, charged cards without refunds, and repeated lack of responses. Several reviews describe attempts to contact support with automated acknowledgements or removed phone numbers; one supplier also reports unpaid invoices. Conversely, a small number of reviewers praised product quality and a helpful customer-service agent who resolved an issue. If you are considering a purchase, verify current operational status, prefer payment methods with buyer protection, and consider contacting your bank promptly if you suspect an unfulfilled charge.
Examples from available reviews (Jan 2023 – Feb 2026).
Multiple orders charged but not received and customer inquiries unanswered.
“They are not responding to any customer inquiries”
Supplier claims The Tot sold dropship items and hasn't paid invoices.
“has not paid their bills to our small family owned company.”
Novi in customer service helped timely, changed address, and gave 10% off.
“Novi with customer service was so helpful with my order.”
High-quality, eco-friendly baby products and easy-to-use website.
“I am thoroughly impressed with the quality of their offerings.”
Most reviewers report unfulfilled orders, long warehouse delays, cancellations, or suspected business closure; only a small number report timely resolution.
Many customers describe being charged without receiving items or refunds; occasional store credit or small discounts were reported but viewed as inadequate.
Mixed site experience: one reviewer praised easy navigation, but several others noted missing features, ineffective forms, and front-end order issues.
Very limited direct comments on product durability; one reviewer specifically praised eco-friendly, high-quality baby products.
Most reviews report slow or absent responses, automated acknowledgements, and removed phone numbers; one review describes helpful, timely service from an agent.
Overall impressions lean negative: numerous complaints about non-delivery, unresponsiveness, and refund difficulties; a small number report positive experiences.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Reviewer believes the business closed and they are owed money.
“there are some of us that are owed money.”
Order placed in Sept 2023 never arrived and shipments were delayed.
“I never receive my order”
Order placed months ago with no item, refund, or customer response.
“I have not received my item or a refund.”
Order from August 21, 2023 never delivered and no refund.
“Worst customer service...they never reply you ..”
Multiple orders charged but not received and customer inquiries unanswered.
“They are not responding to any customer inquiries”
Purchase unfulfilled for months; only store credit offered and no refunds.
“They will only offer store credit, no refunds..”
Order charged with no tracking and no customer response after multiple contacts.
“No tracking information came.”
Company allegedly went under, isn't shipping orders but still charges customers.
“They have gone under and are not fulfilling any orders”
Order placed three weeks ago with no tracking and no response.
“There’s no tracking number.”
Order not received and seller became unresponsive after refund request.
“seller is now unresponsive.”
Order returned to sender and seller unresponsive to refund requests.
“the seller became unresponsive.”
Order canceled after two months; no items received and given useless discount.
“they canceled my order and I never received anything.”
Longtime customer still waiting for July order due to warehouse issues.
“I am still waiting for this order.”
Order placed July 31 never shipped and company not responding publicly.
“nothing has shipped”
Supplier claims The Tot sold dropship items and hasn't paid invoices.
“has not paid their bills to our small family owned company.”
Reviewer requests a customer service phone number due to ineffective online form.
“Can you please offer us a customer service phone number”
Tracking provided didn't work and follow-up emails went unanswered, seeking refund.
“this tracking number proved futile”
Order marked complete but tracking shows label created and no customer service.
“Label created, never received.”
Order placed with no confirmation notification received.
“never have received notification of the order.”
Novi in customer service helped timely, changed address, and gave 10% off.
“Novi with customer service was so helpful with my order.”
I recently purchased some baby products from The Tot and I am thoroughly impressed with the quality of their offerings. As an environmentally conscious mom, it was important to me that the products I buy are eco-friendly and safe for my little one.
The Tot definitely delivers on this promise by selling only items that have passed "The Tot Test". This means all products are healthy, safe, stylish, and innovative- which gives me peace of mind knowing that I'm making a smart choice when shopping here.
Not only do they offer an impressive selection of baby gear but they also have a great variety of mama and kids products too. The site is easy to navigate which made finding exactly what I needed quick and stress-free.
Overall my experience at The Tot exceeded my expectations. Their commitment to providing high-quality eco-friendly options has won me over as a loyal customer moving forward.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
The Tot is an online retailer focused on baby, kids, and maternity products, presenting curated assortments of items marketed as safer or eco-conscious. The company operates via an e-commerce website and customer support channels; people searching reviews typically look for fulfillment, customer service, and product safety information.