Reviews Analyzed
21
We Collect & Analyze Reviews
The Tot
Experiences & Reviews
The Tot is an online retailer focused on baby, kids, and maternity products, presenting curated assortments of items marketed as safer or eco-conscious. The company operates via an e-commerce website and customer support channels; people searching reviews typically look for fulfillment, customer service, and product safety information.
Overview & Key Metrics
Positive Sentiment
14%
Latest Review
13d
Overall Rating
1.4
Our Analysis
🎯
Service quality
Most reviewers report unfulfilled orders, long warehouse delays, cancellations, or suspected business closure; only a small number report timely resolution.
Share of mentions
Weak
22%
💰
Value for money
Many customers describe being charged without receiving items or refunds; occasional store credit or small discounts were reported but viewed as inadequate.
Share of mentions
Weak
22%
⚡
User experience
Mixed site experience: one reviewer praised easy navigation, but several others noted missing features, ineffective forms, and front-end order issues.
Share of mentions
Weak
8%
🔧
Product quality
Very limited direct comments on product durability; one reviewer specifically praised eco-friendly, high-quality baby products.
Share of mentions
Mixed
1%
📞
Communication
Most reviews report slow or absent responses, automated acknowledgements, and removed phone numbers; one review describes helpful, timely service from an agent.
Share of mentions
Weak
22%
⭐
Overall experience
Overall impressions lean negative: numerous complaints about non-delivery, unresponsiveness, and refund difficulties; a small number report positive experiences.
Share of mentions
Weak
25%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (January 2023 – October 2025).
RUN...fast
"RUN! I'd give zero stars if I could. Total scam. They are not responding to any customer inquiries, and have removed their tel #. I placed 2 orders in..."
Eva
Trustpilot
Oct 01, 2025
Featured for: Unfulfilled orders; no responses
Before considering doing business with…
"Before considering doing business with the Tot please read this. Dear Future supplier or customer, The Tot has had Dropship Access to our products and..."
Kate Nicolson
Trustpilot
Oct 01, 2025
Featured for: Supplier unpaid; business operations flagged
Novi with customer service was so…
"Novi with customer service was so helpful with my order. It’s running late due to nothing the company can control and we are in the middle of moving...."
Hayley Lane
Trustpilot
Oct 01, 2025
Featured for: Positive customer service interaction
Impressed with Eco-Friendly Baby Products from 'The Tot'!
"I recently purchased some baby products from The Tot and I am thoroughly impressed with the quality of their offerings. As an environmentally conscious mom, it was important to me that the products I buy are eco-friendly and safe for my little one. The Tot definitely delivers on this promise by selling only items that have passed "The Tot Test". This means all products are healthy, safe, stylish, and innovative- which gives me peace of mind knowing that I'm making a smart choice when shopping here. Not only do they offer an impressive selection of baby gear but they also have a great variety of mama and kids products too. The site is easy to navigate which made finding exactly what I needed quick and stress-free. Overall my experience at The Tot exceeded my expectations. Their commitment to providing high-quality eco-friendly options has won me over as a loyal customer moving forward."
Dejuan Hartmann
Collected.reviews
Jan 10, 2023
Featured for: Positive product quality and UX
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
M
Maria D. Gonzales
trustpilot.com
Oct 01, 2025
I think this business closed but there…
I think this business closed but there are some of us that are owed money. Anyb...
J
Janette Espejel
trustpilot.com
Oct 01, 2025
Don’t buy in this website
Don’t buy in this website, since September 2023 I ordered and I never receive my order, the...
S
Stephanie Johnson
trustpilot.com
Oct 01, 2025
Do not purchase from this company
Do not purchase from this company, it is a scam. I placed an order in Oct. it is almost Jan. And I have not received my item or a refund. I have conta...
P
P G
trustpilot.com
Oct 01, 2025
Plz don’t trust this .
Plz don’t trust this .. I bought family matching pairs in august 21 2023 and till to date they haven’t deliver… Worst customer service … they ne...
E
Eva
trustpilot.com
Oct 01, 2025
RUN...fast
RUN! I'd give zero stars if I could. Total scam. They are not responding to any customer inquiries, and have removed their tel #. I placed 2 orders in...
L
Ly
trustpilot.com
Oct 01, 2025
This company is operating as a scam
This company is operating as a scam. They list items that they don't actually have any intention to sell. I made a purchase but after weeks of nothing...
t
tdeghunter
trustpilot.com
Oct 01, 2025
Placed order on Oct 1
Placed order on Oct 1, 2023. Order confirmation received by email with promise of tracking number upon order fulfillment. No tracking information came...
K
Kelly Nelson
trustpilot.com
Oct 01, 2025
They have gone under and are not…
They have gone under and are not fulfilling any orders or responding to any customer inquiries, but they are still accepting orders and taking payment...
K
Kristina Chmukh
trustpilot.com
Oct 01, 2025
They take your money
Please don’t order from this company.. my aunt recommended this place. My baby really needs a hat it’s cold outside. I placed an order 3 weeks ago. Th...
L
Liz Padilla
trustpilot.com
Oct 01, 2025
Order not shipped and seller is not responsive
I placed an order on September 13, 2023. It is now October 24, 2023 and I hav...
B
Ben Keen
trustpilot.com
Oct 01, 2025
Non responsive after not receiving order
After not receiving my order and it getting sent back to China, I asked for a refund. After a c...
J
Jenn C
trustpilot.com
Oct 01, 2025
Terrible experience
Terrible experience! Order a handful of pjs and baby clothes. After two months they canceled my order and I never received anything. They however sent...
N
Nicole Adamczyk
trustpilot.com
Oct 01, 2025
What has happened to The Tot???
I have been a customer of The Tot for several years now. I’ve purchased products for my kids, gifts and myself and even used their gift registry. That...
M
Mick
trustpilot.com
Oct 01, 2025
order placed in july
I placed an order on 7/31/23 - nothing has shipped, no order update, no responses from emails. They have their comments turned off on most insta...
K
Kate Nicolson
trustpilot.com
Oct 01, 2025
Before considering doing business with…
Before considering doing business with the Tot please read this. Dear Future supplier or customer, The Tot has had Dropship Access to our products and...
P
Patrick Taylor
trustpilot.com
Oct 01, 2025
Customer Service Number?
Can you please offer us a customer service phone number so that we may at least talk to somebody abou...
L
Luke
trustpilot.com
Oct 01, 2025
Very Disappointing Experience
Before placing my order, I should have thoroughly read through all the reviews. Unfortunately, my personal experience with their service has been far...
S
Shauna
trustpilot.com
Oct 01, 2025
I ordered an $80 baby mat from a gift…
I ordered an $80 baby mat from a gift registry. It was marked as complete weeks ago but tracking states Label created, never received. Literally NO cu...
D
Diane E. Ellis
trustpilot.com
Oct 01, 2025
No notification of order received
I ordered something today and never have received notification of the order. I have never had this happen with any company. If they are this bad in co...
H
Hayley Lane
trustpilot.com
Oct 01, 2025
Novi with customer service was so…
Novi with customer service was so helpful with my order. It’s running late due to nothing the company can control and we are in the middle of moving....
Conclusion
The supplied reviews show a strong pattern of fulfillment and communication problems: many customers report orders placed in 2023–2025 that were not shipped, charged cards without refunds, and repeated lack of responses. Several reviews describe attempts to contact support with automated acknowledgements or removed phone numbers; one supplier also reports unpaid invoices. Conversely, a small number of reviewers praised product quality and a helpful customer-service agent who resolved an issue. If you are considering a purchase, verify current operational status, prefer payment methods with buyer protection, and consider contacting your bank promptly if you suspect an unfulfilled charge.