Reviews point to clear problems with service and products. One review says the company took more than a week to reply. Another describes several toys failing and a refund being refused. Both reviews give the lowest rating.
Examples from available reviews (Mar 2026).
Company took over a week to respond to a request.
“Took over a week to respond to a request.”
Multiple toys split or failed despite replacements; refund denied.
“They said they don’t offer refunds.”
One review describes a reply taking more than a week. That lone account points to slow customer support response in this sample.
One review links repeated product failures and no refund to poor value. It appears once, but it strongly shapes that buyer’s view.
The comments describe slow replies and products breaking. They show up in different reviews, but together they hurt the buying experience in this sample.
One review says multiple toys split or failed, even after replacements. The same review adds that the company refused a refund.
One review says it took the company more than a week to answer a request. That single note suggests a communication breakdown for one customer.
Both reviews are negative and use the lowest ratings. They focus on slow responses and product failures, with no praise or neutral feedback.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (2) · Quotes shortened · As of: March 2026
Company took over a week to respond to a request.
“Took over a week to respond to a request.”
Multiple toys split or failed despite replacements; refund denied.
“They said they don’t offer refunds.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
The Velvet Thruster runs an online shop for personal lifestyle products. Its site shows product pages with descriptions and ways to buy. Shoppers can open accounts and place orders through a standard checkout process. The website also lists contact information plus shipping and returns pages.