Customer reviews for The Webster in this dataset show recurring problems with responsiveness, returns, refunds and order accuracy. Multiple reviews describe delayed or missing replies to emails and calls, final‑sale or promo confusion, and several reports of damaged or misrepresented items. A small number of customers report fast delivery and items arriving without flaws. If you plan to buy, document order confirmations, check final‑sale and return policies carefully, and save proof of purchase and shipping when possible. Consider alternative sellers for high‑value items if immediate customer support or guaranteed returns are a priority.
Examples from available reviews (Feb 2021 – Feb 2026).
Customer service improved on a repeat order despite earlier quality issues.
“that's quite an improvement on customer service.”
Bag arrived without box or dust cover and customer service offered inadequate compensation.
“it was shipped with no Gucci box or dust cover.”
Customer service refused refund after unexpected final-sale promotion applied.
“that made the item final sale, which was NOT stated anywhere in the purchase process.”
Package arrived in two days with no flaws.
“Got package in 2 days no flaws no complaints”
Most reviewers report poor service and unresponsive support; one reviewer noted an instance of improved responsiveness after a second order.
Several reviewers describe unexpected final‑sale or promo restrictions, lost discounts, and delayed or missing refunds leaving buyers out of pocket.
Many customers report order failures, stock or sizing errors, and return-process breakdowns that made the purchase and post‑purchase experience frustrating.
Reports include damaged items, poor packaging, sizing mismatches, and questions about authenticity; a minority of reviews describe flawless deliveries.
Frequent complaints of delayed or no responses to emails and calls, inconsistent replies, and lack of proactive updates during issues.
Most reviews describe negative end‑to‑end experiences—ordering, fulfillment, returns and support—while a small number report satisfactory deliveries.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (21) · yelp.com (20) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Website purchasing became confusing and customer service unavailable post-COVID.
“customer service number and live chat were unavailable”
Waited in line but release sold out online without staff notice.
“They ended up putting them online and sold out with in minutes they didn't come out to tell us.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
The Webster is a U.S.-based luxury fashion retailer that sells designer apparel, shoes, and accessories through an online store and physical locations. Consumers often compare the site to other multi-brand luxury marketplaces and look for information on ordering, returns, authenticity, and customer support when researching The Webster.