Reviews Analyzed
13
We Collect & Analyze Reviews
Things From Another World
Experiences & Reviews
Things From Another World (TFAW) is a specialty retailer focused on comics, graphic novels, toys and collectibles, operating an online storefront alongside physical retail locations. The shop commonly offers pre-orders and ships orders to domestic and international customers. Consumers researching TFAW reviews often look for information about pre-order policies, shipping practices, billing, product condition, and customer service responsiveness.
Overview & Key Metrics
Positive Sentiment
31%
Latest Review
29d
Overall Rating
1.9
Our Analysis
🎯
Service quality
Most reviews report repeated shipping, packaging, and fulfillment problems: late or fragmented shipments, damaged items, and unexpected billing errors.
Share of mentions
Weak
28%
💰
Value for money
Some customers note competitive cover prices and preorder discounts, but many cite repeated extra shipping charges and surprise fees that reduce value.
Share of mentions
Weak
15%
⚡
User experience
Site navigation and checkout are praised by a few, while others report limitations in delivery-selection and account controls that complicate orders.
Share of mentions
Mixed
4%
🔧
Product quality
Reports vary: some received items in good condition, while others describe comics damaged in transit or inadequately packaged for shipping.
Share of mentions
Mixed
4%
📞
Communication
Frequent complaints of unresponsive or slow customer support across email, phone and chat; several reviews describe rude or unhelpful interactions.
Share of mentions
Weak
21%
⭐
Overall experience
Overall impressions skew negative: many customers experienced unresolved billing, shipping, and support issues, though a minority had smooth purchases.
Share of mentions
Weak
28%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 13 verified reviews (November 2022 – October 2025).
A fantastic shopping experience
"I recently purchased a few items from Things From Another World and I must say, my experience was fantastic! Their website is the world's best online comic shop as advertised. It was incredibly easy to navigate, find what I was looking for, and place an order. The option to save 20% on pre-orders of all products really sealed the deal for me. The home delivery service is amazing too! My package arrived promptly and in perfect condition. Not only that but their free in-store pickup option makes it extremely convenient for those who live near one of their physical stores. Their collection of comics, toys, and collectibles are impressive as well. There are so many options to choose from that cater to fans with different interests from Marvel to DC Comics or Anime-themed products. Overall, I am beyond satisfied with my experience at Things From Another World. They have everything you could possibly want if you're a fan of comics or collectibles."
Armstrong
Collected.reviews
Nov 06, 2022
Featured for: Positive site, delivery, preorder discount
Failing to ship preorders, ripping me off
"You guys keep shipping my preorders One item at a time for the past few months and really ripping me off. I have spoken with customer service serveral..."
Kev
Trustpilot
Oct 01, 2025
Featured for: Preorder shipments charged separately
Absolutely terrible Customer Service
"Absolutely terrible Customer Service. They cancelled an order I had waited a significant amount of time for, and were nearly impossible to get help fr..."
D. L.
Trustpilot
Oct 01, 2025
Featured for: Terrible, unresponsive customer service
Shockingly bad service
"I placed an order for one book. Paid for one book via the checkout. Then two weeks later two books arrived in two boxes, two separate invoices. I chec..."
Daniel B
Trustpilot
Oct 01, 2025
Featured for: Double billing and return refusal
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 13 reviews
All Customer Reviews
Sources: Trustpilot (12) · Collected.reviews (1) · Quotes shortened · As of: October 2025
C
C. L. Skip Wagner
trustpilot.com
Oct 01, 2025
Reached out multiple times to try and…
Reached out multiple times to try and modify an order and received no answer. C...
P
Patrick
trustpilot.com
Oct 01, 2025
Magically changed order settings in packaging/sending options
It's so cringe that some order get messed up that doesn't make sense at all. So as you all know you can set your shipping and packaging preferences th...
D
D. L.
trustpilot.com
Oct 01, 2025
Absolutely terrible Customer Service
Absolutely terrible Customer Service. They cancelled an order I had waited a significant amount of time for, and were nearly impossible to get help fr...
E
EAdH
trustpilot.com
Oct 01, 2025
Do Not Pre-order
I loved TFAW until today. Yesterday I clicked preorder on a couple comics, figured out they weren't what I wanted, went to remove them, and couldn't....
K
Kev
trustpilot.com
Oct 01, 2025
Failing to ship preorders, ripping me off
You guys keep shipping my preorders One item at a time for the past few months and really ripping me off. I have spoken with customer service serveral...
K
Kevin Delappe
trustpilot.com
Oct 01, 2025
DO NOT preorder from them
DO NOT preorder from them. They will end up shipping you out a few units at a time, charging you individual shipping fees for each comic. I just got a...
I
Ishir
trustpilot.com
Oct 01, 2025
Four orders = two success
The first and the third order on this site was successful. But on the second parcel instead of my name, it was indicated "????? ?????" and I couldn't...
D
Daniel B
trustpilot.com
Oct 01, 2025
Shockingly bad service
I placed an order for one book. Paid for one book via the checkout. Then two weeks later two books arrived in two boxes, two separate invoices. I chec...
A
Abs Zarzis
trustpilot.com
Oct 01, 2025
not bad.
it took some time for de...
O
Object Power
trustpilot.com
Oct 01, 2025
only bought from them once so far
only bought from them once so far. But comics are a great deal since the price is right...
Y
Yearxero
trustpilot.com
Oct 01, 2025
Weak Customer Service
Weak Customer Service Inability to ship books cheaply and...
J
Jon Sawyer
trustpilot.com
Oct 01, 2025
It always takes them forever to check…
It always takes them forever to check in and ship out orders. No point in buying 2-4 business shipping to get the order sooner, because the order will...
A
Armstrong
Collected.reviews
Nov 06, 2022
A fantastic shopping experience
I recently purchased a few items from Things From Another World and I must say, my experience was fantastic! Their website is the world's best online comic shop as advertised. It was incredibly easy to navigate, find what I was looking for, and place an order. The option to save 20% on pre-orders of all products really sealed the deal for me.
The home delivery service is amazing too! My package arrived promptly and in perfect condition. Not only that but their free in-store pickup option makes it extremely convenient for those who live near one of their physical stores.
Their collection of comics, toys, and collectibles are impressive as well. There are so many options to choose from that cater to fans with different interests from Marvel to DC Comics or Anime-themed products.
Overall, I am beyond satisfied with my experience at Things From Another World. They have everything you could possibly want if you're a fan of comics or collectibles.
Conclusion
Reviews show a clear pattern of shipping, billing, and customer‑service problems for Things From Another World, often tied to preorders shipped in multiple charges or slow fulfillment. Some shoppers report positive experiences with the website interface and preorder discounts, but those are outweighed by repeated complaints about extra shipping fees, damaged items, and difficulty obtaining refunds. If you consider ordering, monitor charges closely, keep order confirmations, and document interactions with support. For collectors relying on consolidated shipping or timely fulfillment, reviews suggest verifying preorder and shipping settings before purchase.