Some customers like the selection on the online store and the ease of in-store pickup. Many reviews mention surprise shipping charges and split shipments that raise the total cost. Several people describe customer service as unhelpful or rude. Multiple reviewers say comics arrived creased or torn because mailers were thin or missing.
Examples from available reviews (May 2021 – Mar 2026).
User-friendly website, wide selection, prompt delivery, and convenient in-store pickup.
“Their website is the world's best online comic shop as advertised.”
They ignored modification requests and charged unwanted shipping fees.
“Charged for shipping I did not select.”
Order canceled and customer support was unresponsive and rude.
“Absolutely terrible Customer Service.”
New comics arrived damaged and packaging and shipping policies are unsatisfactory.
“Brand new comic received torn.”
Many reviews mention canceled orders, refused preorder cancellations, and duplicate charges. Customers describe support as slow to respond, dismissive, or unwilling to escalate issues. These problems come up repeatedly in stories about preorders and order changes.
Most value complaints focus on unexpected shipping fees and split shipments. A smaller group praises low comic cover prices, but those notes are outweighed by shipping concerns. Several customers report one large charge or multiple postage charges that did not appear at checkout.
Some reviewers point to an easy-to-use site, a wide selection, and convenient store pickup. Others describe slow fulfillment and preorders arriving after the release date. The gap shows up most often when orders ship separately or involve preorders.
Multiple reviewers report comics arriving creased, torn, or otherwise damaged. They blame thin envelopes, weak mailers, or missing protective packaging. These issues often appear alongside complaints about changed packaging or shipping settings.
Many comments mention automated responses, missing order confirmations, and unanswered requests to modify orders. Several reviewers say follow-ups were promised but never came, and messages went unanswered. Some link these communication gaps to billing surprises and shipping issues.
Experiences split by order type: customers using in-store pickup or a single standard shipment often report satisfaction, while preorder and multi-shipment buyers describe repeated problems. Negative feedback clusters around billing, shipping, and support. Positive reviews emphasize selection and pickup convenience.
For each review, the core experience based on original source reviews.
Sources: resellerratings.com (15) · Trustpilot (12) · Collected.reviews (1) · Quotes shortened · As of: March 2026
They ignored modification requests and charged unwanted shipping fees.
“Charged for shipping I did not select.”
Order shipping and packaging settings changed and caused excessive charges.
“This joke costed me almost 65 euros in total”
Order canceled and customer support was unresponsive and rude.
“Absolutely terrible Customer Service.”
Preorder cancellation denied and account penalized without notice.
“I was never told about any strikes.”
Preorders shipped separately incurred repeated excessive shipping charges.
“You just charged me almost 18 dollars for one funko pop shipment”
They shipped preorders separately, causing many individual shipping fees.
“They will end up shipping you out a few units at a time”
Incorrect shipping name and unhelpful support left issues unresolved.
“the return isn't their priority.”
They billed me twice for the same order and refused reasonable resolution.
“I had been billed twice.”
Delivery was slow but the customer was satisfied.
“it took some time for delivery but I am satisfied”
Comics are well-priced but shipping is problematic.
“comics are a great deal since the price is right on the cover”
Customer service is weak and shipping is inefficient and inflexible.
“Weak Customer Service”
Orders ship slowly and support replies are dismissive and unhelpful.
“It always takes them forever to check in and ship out orders.”
System change and poor responses caused unexpected costly shipping charges.
“I received an automated message saying that someone would get back to me, but never did.”
Comic arrived creased due to inadequate thin envelope packaging.
“a nice big crease on lower left side”
Support was unprofessional, dishonest, and refused escalation.
“very unprofessional and refused to let me speak to his superior”
Shipping and packaging preferences were changed causing damaged goods and high charges.
“they messed up an order that was send without any protection”
I recently purchased a few items from Things From Another World and I must say, my experience was fantastic! Their website is the world's best online comic shop as advertised. It was incredibly easy to navigate, find what I was looking for, and place an order. The option to save 20% on pre-orders of all products really sealed the deal for me.
The home delivery service is amazing too! My package arrived promptly and in perfect condition. Not only that but their free in-store pickup option makes it extremely convenient for those who live near one of their physical stores.
Their collection of comics, toys, and collectibles are impressive as well. There are so many options to choose from that cater to fans with different interests from Marvel to DC Comics or Anime-themed products.
Overall, I am beyond satisfied with my experience at Things From Another World. They have everything you could possibly want if you're a fan of comics or collectibles.
Pre-order canceled and customer service was unreachable and rude.
“Phones go unanswered. Chat is unmanned.”
Slow shipping and canceled orders due to insufficient stock.
“Terrible service. Slow shipping.”
Preorder missed release dates and remained undelivered for months.
“Now, it's 1/31/2022 and I still don't have the item”
No order confirmation and only received automated email replies.
“haven't received an order confirmation.”
Unexpected large charge appeared and customer service didn't respond.
“next thing I know, -$170.”
Preorder delayed with no updates and unable to cancel.
“I cannot cancel my pre order !”
Charged $33 shipping for one comic and it arrived poorly packaged.
“They charged me 33$ just for shipping!!”
Preorder cancellation denied and account penalized without notice.
“they penalize my account for their bad service.”
New comics arrived damaged and packaging and shipping policies are unsatisfactory.
“Brand new comic received torn.”
They split shipments and charged double postage not shown in cart.
“They sent TWO and charged me double the postage”
Comics arrived damaged due to inadequate mailers and no response.
“Everyone of my comics came damaged”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Things From Another World is an online and in-store retailer focused on comic books, graphic novels, and related collectibles. The catalog includes new issues, trade paperbacks, back issues, preorders, and licensed items such as Funko Pop figures and action figures. Shoppers can order through the website and choose home delivery or in-store pickup at physical locations. Listings show cover images, release dates, and publisher information so buyers can pick the right issues and editions.