Reviews show a clear pattern of shipping, billing, and customer‑service problems for Things From Another World, often tied to preorders shipped in multiple charges or slow fulfillment. Some shoppers report positive experiences with the website interface and preorder discounts, but those are outweighed by repeated complaints about extra shipping fees, damaged items, and difficulty obtaining refunds. If you consider ordering, monitor charges closely, keep order confirmations, and document interactions with support. For collectors relying on consolidated shipping or timely fulfillment, reviews suggest verifying preorder and shipping settings before purchase.
Examples from available reviews (May 2021 – Feb 2026).
User-friendly website, wide selection, prompt delivery, and convenient in-store pickup.
“Their website is the world's best online comic shop as advertised.”
Preorders shipped separately incurred repeated excessive shipping charges.
“You just charged me almost 18 dollars for one funko pop shipment”
Order canceled and customer support was unresponsive and rude.
“Absolutely terrible Customer Service.”
They billed me twice for the same order and refused reasonable resolution.
“I had been billed twice.”
Most reviews report repeated shipping, packaging, and fulfillment problems: late or fragmented shipments, damaged items, and unexpected billing errors.
Some customers note competitive cover prices and preorder discounts, but many cite repeated extra shipping charges and surprise fees that reduce value.
Site navigation and checkout are praised by a few, while others report limitations in delivery-selection and account controls that complicate orders.
Reports vary: some received items in good condition, while others describe comics damaged in transit or inadequately packaged for shipping.
Frequent complaints of unresponsive or slow customer support across email, phone and chat; several reviews describe rude or unhelpful interactions.
Overall impressions skew negative: many customers experienced unresolved billing, shipping, and support issues, though a minority had smooth purchases.
For each review, the core experience based on original source reviews.
Sources: resellerratings.com (15) · Trustpilot (12) · Collected.reviews (1) · Quotes shortened · As of: February 2026
They ignored modification requests and charged unwanted shipping fees.
“Charged for shipping I did not select.”
Order shipping and packaging settings changed and caused excessive charges.
“This joke costed me almost 65 euros in total”
Order canceled and customer support was unresponsive and rude.
“Absolutely terrible Customer Service.”
Preorder cancellation denied and account penalized without notice.
“I was never told about any strikes.”
Preorders shipped separately incurred repeated excessive shipping charges.
“You just charged me almost 18 dollars for one funko pop shipment”
They shipped preorders separately, causing many individual shipping fees.
“They will end up shipping you out a few units at a time”
Incorrect shipping name and unhelpful support left issues unresolved.
“the return isn't their priority.”
They billed me twice for the same order and refused reasonable resolution.
“I had been billed twice.”
Delivery was slow but the customer was satisfied.
“it took some time for delivery but I am satisfied”
Comics are well-priced but shipping is problematic.
“comics are a great deal since the price is right on the cover”
Customer service is weak and shipping is inefficient and inflexible.
“Weak Customer Service”
Orders ship slowly and support replies are dismissive and unhelpful.
“It always takes them forever to check in and ship out orders.”
System change and poor responses caused unexpected costly shipping charges.
“I received an automated message saying that someone would get back to me, but never did.”
Comic arrived creased due to inadequate thin envelope packaging.
“a nice big crease on lower left side”
Support was unprofessional, dishonest, and refused escalation.
“very unprofessional and refused to let me speak to his superior”
Shipping and packaging preferences were changed causing damaged goods and high charges.
“they messed up an order that was send without any protection”
I recently purchased a few items from Things From Another World and I must say, my experience was fantastic! Their website is the world's best online comic shop as advertised. It was incredibly easy to navigate, find what I was looking for, and place an order. The option to save 20% on pre-orders of all products really sealed the deal for me.
The home delivery service is amazing too! My package arrived promptly and in perfect condition. Not only that but their free in-store pickup option makes it extremely convenient for those who live near one of their physical stores.
Their collection of comics, toys, and collectibles are impressive as well. There are so many options to choose from that cater to fans with different interests from Marvel to DC Comics or Anime-themed products.
Overall, I am beyond satisfied with my experience at Things From Another World. They have everything you could possibly want if you're a fan of comics or collectibles.
Pre-order canceled and customer service was unreachable and rude.
“Phones go unanswered. Chat is unmanned.”
Slow shipping and canceled orders due to insufficient stock.
“Terrible service. Slow shipping.”
Preorder missed release dates and remained undelivered for months.
“Now, it's 1/31/2022 and I still don't have the item”
No order confirmation and only received automated email replies.
“haven't received an order confirmation.”
Unexpected large charge appeared and customer service didn't respond.
“next thing I know, -$170.”
Preorder delayed with no updates and unable to cancel.
“I cannot cancel my pre order !”
Charged $33 shipping for one comic and it arrived poorly packaged.
“They charged me 33$ just for shipping!!”
Preorder cancellation denied and account penalized without notice.
“they penalize my account for their bad service.”
New comics arrived damaged and packaging and shipping policies are unsatisfactory.
“Brand new comic received torn.”
They split shipments and charged double postage not shown in cart.
“They sent TWO and charged me double the postage”
Comics arrived damaged due to inadequate mailers and no response.
“Everyone of my comics came damaged”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Things From Another World (TFAW) is a specialty retailer focused on comics, graphic novels, toys and collectibles, operating an online storefront alongside physical retail locations. The shop commonly offers pre-orders and ships orders to domestic and international customers. Consumers researching TFAW reviews often look for information about pre-order policies, shipping practices, billing, product condition, and customer service responsiveness.