Reviews Analyzed
4
We Collect & Analyze Reviews
Thousand Fell
Experiences & Reviews
Thousand Fell is a consumer footwear brand that sells sneakers online. People searching reviews for Thousand Fell typically want information on fit and comfort, durability, pricing, returns and customer support to decide whether the shoes meet their needs.
Overview & Key Metrics
Positive Sentiment
25%
Latest Review
22d
Overall Rating
2.3
Our Analysis
🎯
Service quality
Multiple reviewers report poor customer service and warranty outcomes: slow or unhelpful support and failed exchanges or repairs.
Share of mentions
Weak
14%
💰
Value for money
Some customers say the shoes are worth the price for comfort, while others report premature failures and feel the cost is not justified.
Share of mentions
Mixed
14%
⚡
User experience
At least one reviewer described a failed exchange process: promised return label never arrived and follow‑up emails went unanswered.
Share of mentions
Mixed
7%
🔧
Product quality
Reviews mention comfortable, breathable materials and wide toe boxes, but multiple reports describe seams tearing and soles splitting within a year.
Share of mentions
Weak
21%
📞
Communication
Several reviews describe poor communication: unanswered emails, missing return labels and limited contact options on the website.
Share of mentions
Weak
14%
⭐
Overall experience
Overall impressions are mixed to negative: one detailed positive about comfort, but more reviews report durability issues and unsatisfactory support.
Share of mentions
Weak
29%
Our Independent Methodology
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Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
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Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 4 verified reviews (December 2021 – October 2025).
WOMEN'S LACE UP | SKYGAZER (AQUA) and WOMEN'S LACE UP | BLACK W
"I rarely write reviews but for this one, I cannot stop!
I run a lot and have always had trouble with sneakers. After my big toe nails on both feet became ingrown and I got some nasty infections, I had to find a shoe that would be comfortable for long runs. When my husband noticed this, he went online in search of comfortable shoes. That's how he found Thousand Fell. He order two pairs ; WOMEN'S LACE UP | SKYGAZER (AQUA) and WOMEN'S LACE UP | BLACK. I don't know how much he paid, but it is worth it. These sneakers are perfect! The fabric is breathable and flexible, and the wide toe box is plenty roomy. I can wear them all day without feeling any pressure points.
"
Audrey Baker
Collected.reviews
Dec 17, 2021
Featured for: Positive comfort and fit
Absolutely horrible quality
"Absolutely horrible quality. Two different pairs tore in the same place in under a year both times. No durability whatsoever...."
Dylan Gattey
Trustpilot
Oct 01, 2025
Featured for: Durability failure example
Poor quality, poor service
"Bought a pair of shoes over a year ago, wore them maybe only a dozen times and not even all day each time, one shoe already has seams torn open. I rea..."
Manny
Trustpilot
Oct 01, 2025
Featured for: Warranty and value complaint
Terrible customer service
"I ordered shoes from this company and received the order ( and a complimentary water bottle). I did not like the shoes and wished to return them per t..."
Customer Mary J
Trustpilot
Oct 01, 2025
Featured for: Return and no-response example
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Filter by Source
Showing all 4 reviews
All Customer Reviews
Sources: Trustpilot (3) · Collected.reviews (1) · Quotes shortened · As of: October 2025
D
Dylan Gattey
trustpilot.com
Oct 01, 2025
Absolutely horrible quality
Absolutely horrible quality. Two different pairs tore in the same place in under a year both times. No durability whatsoever....
M
Manny
trustpilot.com
Oct 01, 2025
Poor quality, poor service
Bought a pair of shoes over a year ago, wore them maybe only a dozen times and not even all day each time, one shoe already has seams torn open. I rea...
C
Customer Mary J
trustpilot.com
Oct 01, 2025
Terrible customer service
I ordered shoes from this company and received the order ( and a complimentary water bottle). I did not like the shoes and wished to return them per t...
A
Audrey Baker
Collected.reviews
Dec 17, 2021
WOMEN'S LACE UP | SKYGAZER (AQUA) and WOMEN'S LACE UP | BLACK W
I rarely write reviews but for this one, I cannot stop!
I run a lot and have always had trouble with sneakers. After my big toe nails on both feet became ingrown and I got some nasty infections, I had to find a shoe that would be comfortable for long runs. When my husband noticed this, he went online in search of comfortable shoes. That's how he found Thousand Fell. He order two pairs ; WOMEN'S LACE UP | SKYGAZER (AQUA) and WOMEN'S LACE UP | BLACK. I don't know how much he paid, but it is worth it. These sneakers are perfect! The fabric is breathable and flexible, and the wide toe box is plenty roomy. I can wear them all day without feeling any pressure points.
Conclusion
These reviews show a split picture: one reviewer praises comfort, breathability and a roomy toe box, while multiple others report durability problems such as seams tearing and soles splitting. Several customers also describe slow or unhelpful support, missing return labels and difficulty obtaining satisfactory warranty or exchange outcomes. Price concerns appear linked to perceived lack of durability by some reviewers. If you prioritize long-term durability and responsive customer service, weigh these recurring issues when researching Thousand Fell shoes.