These reviews show a split picture: one reviewer praises comfort, breathability and a roomy toe box, while multiple others report durability problems such as seams tearing and soles splitting. Several customers also describe slow or unhelpful support, missing return labels and difficulty obtaining satisfactory warranty or exchange outcomes. Price concerns appear linked to perceived lack of durability by some reviewers. If you prioritize long-term durability and responsive customer service, weigh these recurring issues when researching Thousand Fell shoes.
Examples from available reviews (Dec 2021 – Feb 2026).
Shoes are comfortable, breathable, and roomy for long runs.
“These sneakers are perfect!”
Shoes tore and soles started splitting within a year.
“Absolutely horrible quality.”
Shoe seam tore after limited use and support was unhelpful.
“one shoe already has seams torn open.”
Customer did not receive the return label and got no replies.
“I never received a return label and have emailed several times.”
Multiple reviewers report poor customer service and warranty outcomes: slow or unhelpful support and failed exchanges or repairs.
Some customers say the shoes are worth the price for comfort, while others report premature failures and feel the cost is not justified.
At least one reviewer described a failed exchange process: promised return label never arrived and follow‑up emails went unanswered.
Reviews mention comfortable, breathable materials and wide toe boxes, but multiple reports describe seams tearing and soles splitting within a year.
Several reviews describe poor communication: unanswered emails, missing return labels and limited contact options on the website.
Overall impressions are mixed to negative: one detailed positive about comfort, but more reviews report durability issues and unsatisfactory support.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (6) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Order placed Jan. 3 still undelivered and support unhelpful.
“I will forward your email to a 'human agent'.”
Recycling requires a $10 deposit refundable only after buying a pair.
“False advertising!”
Couldn't cancel order; only received automatic bot replies.
“radio silence other than the automatic bot replies.”
Shoes tore and soles started splitting within a year.
“Absolutely horrible quality.”
Shoe seam tore after limited use and support was unhelpful.
“one shoe already has seams torn open.”
Customer did not receive the return label and got no replies.
“I never received a return label and have emailed several times.”
I rarely write reviews but for this one, I cannot stop!
I run a lot and have always had trouble with sneakers. After my big toe nails on both feet became ingrown and I got some nasty infections, I had to find a shoe that would be comfortable for long runs. When my husband noticed this, he went online in search of comfortable shoes. That's how he found Thousand Fell. He order two pairs ; WOMEN'S LACE UP | SKYGAZER (AQUA) and WOMEN'S LACE UP | BLACK. I don't know how much he paid, but it is worth it. These sneakers are perfect! The fabric is breathable and flexible, and the wide toe box is plenty roomy. I can wear them all day without feeling any pressure points.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Thousand Fell is a consumer footwear brand that sells sneakers online. People searching reviews for Thousand Fell typically want information on fit and comfort, durability, pricing, returns and customer support to decide whether the shoes meet their needs.