Customers often praise Tido Home for helpful staff, responsive aftercare, and solid product quality in both showrooms and online. Many reviews mention clear descriptions and a wide choice of outdoor furniture. Some customers report late deliveries, occasional damaged packaging, and limited ways to get in touch. Delivery and logistics issues come up repeatedly and affect some orders, even when service interactions are generally positive.
Examples from available reviews (Nov 2021 – Feb 2026).
Product is great and offers fantastic value despite late delivery.
“the product is great, and we must say fantastic value.”
Item was good but delivery was very slow and contact options limited.
“Item ordered is great but delivery was very slow.”
Antigua corner set matched online appearance with comfortable cushions and good rattan.
“The Antigua corner set is as good as it looks online.”
Fast, helpful service with accurate product description and premium quality.
“I just Love how the Tido home team is super fast, helpful, and efficient.”
Several reviewers describe showroom staff and sales teams as helpful and friendly. Many mention aftercare support such as replacements or free items to fix issues. A few note delivery failures, which were often followed by staff stepping in to put things right.
Reviewers often point to strong value and competitive pricing for outdoor furniture. Some pair the pricing with comments on satisfactory performance. These reviews do not show ongoing complaints about price.
Customers praise the website and showrooms for variety and how the products are presented. A few found the range overwhelming, but liked being able to see items in person. A small number specifically mention limited contact options during delivery.
Many reviewers confirm good quality, citing items like corner seating and rattan sets that matched the online images. Several describe the furniture and cushions in five-star terms. Mentions of damaged boxes are limited and were usually sorted out.
Several customers mention staff giving updates and name specific people who helped with scheduling. Delivery updates draw more mixed feedback, with some reviews noting slow arrivals and little contact while items were in transit. Communication appears stronger before and after purchase than during live delivery tracking.
Overall feedback leans positive, with repeated praise for staff, showrooms, and products matching online listings. Delivery and logistics stand out as the most common negative theme. When delivery issues happened, many reviewers say customer service got involved to resolve them.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Product is great and offers fantastic value despite late delivery.
“the product is great, and we must say fantastic value.”
Customer service and delivery were good despite slow arrival and promised compensation.
“Great customer service and delivery.”
They provided updates and a professional accommodating courier for delivery and installation.
“Kept informed and updated when our goods would be delivered.”
Initial delivery failures and damaged boxes were later resolved by helpful aftercare.
“Also sent me a garden furniture cover free of charge”
Antigua corner set matched online appearance with comfortable cushions and good rattan.
“The Antigua corner set is as good as it looks online.”
They provided excellent customer service with friendly staff.
“Excellent customer service and friendly staff”
They offered great service and high-quality products.
“Great service, great product and quality!”
Reviewer described the service as fabulous.
“Fabulous service 😍”
Reviewer rated the products as five-star quality.
“Five star products”
Friendly helpful staff and good product range with great prices.
“Friendly helpful staff, good range of products at great prices.”
Great staff and a wide range of lovely furniture, highly recommended.
“Great staff and a wide range of lovely furniture highly recommend 👌”
Communication with Caz was excellent and very helpful.
“The communication with Caz was brilliant.”
Service was amazing and staff were very friendly.
“Amazing service and very friendly 🤩”
Item was good but delivery was very slow and contact options limited.
“Item ordered is great but delivery was very slow.”
Great service; reviewer is very happy with new furniture.
“Great service And very happy with my new furniture thank you so much V Kelly”
Salesperson at Coppull Mill site was helpful; reviewer will return.
“Visited the coppull mill site the sales person was helpful”
Website offered a fabulous variety of garden furniture, overwhelming choices.
“Great website ! Fabulous variety of furniture - too much to choose from.”
Showroom looked amazing and reviewer plans to buy a set.
“I am looking to buy a set i went into the showroom and it looks amazing.”
Showroom looked amazing and reviewer intends to buy soon.
“i went to the showroom and everything looked amazing. looking to buy soon.”
The website made everything look amazing.
“i went on the website and everything looks amazing.”
I just Love how the Tido home team is super fast, helpful, and efficient. They’re so efficient to make sure customer needs are met. I ordered a portable handwashing station on October 8 and I received an email within 24 hours that, my package had been dispatched. I couldn’t believe it. Within 10 days my order arrived and I was impressed since the handwashing station perfectly fit. The description was accurate and the quality was premium. They are a legit business, their service is worth the money. I recommend Tido home services to my friends and everyone. THANK YOU SO MUCH!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Tido Home sells home and outdoor furniture, including seating sets, dining pieces, cushions, and accessories. Customers can buy through its website or visit physical showrooms to see displays in person. The company offers delivery and installation, with a support team handling orders and aftercare. Product pages use photos and descriptions to help shoppers compare styles and materials.