Problems with service and order handling come up often, including knotted necklaces, charges for out-of-stock items, and deliveries that never arrive. Product opinions are split: some buyers like the sturdy, good-looking watches, while others mention worn plating, loose earring fittings, and watches that run too large. Several reviewers also describe customer support as unhelpful or rude, with refunds only partly issued or denied.
Examples from available reviews (Oct 2017 – Feb 2026).
Repeatedly received knotted necklaces and boxes were not provided.
“REPEATEDLY pendant necklaces (sent in bags only) are so badly knotted,”
Package delivery failed and customer service was unhelpful and rude.
“Horrible customer service!”
Ring differed from description and showed poor plating and workmanship.
“The Gold Plating has already worn off the top around the stone”
Received two solid, attractive watches that functioned as expected.
“Both watches look great. chunky and solid.”
Service issues make up the biggest share of negative feedback. Reviewers mention necklaces arriving knotted more than once, being billed for items that aren’t available, and deliveries that fail. Several also describe support as rude or unhelpful when they tried to fix order problems.
Several buyers say the watches feel like good value, including for gifts. Others feel the value drops when plating wears off or when they’re charged for items that aren’t in stock. Reviews include both positive and negative takes on value.
Packaging and presentation issues show up repeatedly, such as necklaces shipped without protective boxes and chains arriving tangled. Sizing guidance seems thin; one reviewer received a watch that was much larger than expected. Packaging concerns appear in multiple reports, while sizing comes up less often.
Several reviews praise the watches for solid construction and an attractive look. Complaints include worn gold plating, loose earring fittings, and watches that are oversized. Both praise and quality problems appear across different orders.
Many customers describe strained exchanges with customer support, including refusal to take returns and brief replies. Reviews mention partial refunds and no replacement or satisfying fix. Clear or helpful communication is rarely mentioned.
Reviews split between very happy watch purchases and very unhappy experiences tied to service problems and defects. Strong ratings sit alongside several low-rated accounts of fulfillment and support issues. Outcomes vary widely from order to order.
For each review, the core experience based on original source reviews.
Sources: bbb.org (6) · External Source (3) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Earrings fell sideways and customer service refused returns.
“they dont have anything to hold them in place.”
Received two solid, attractive watches that functioned as expected.
“Both watches look great. chunky and solid.”
Repeatedly received knotted necklaces and boxes were not provided.
“REPEATEDLY pendant necklaces (sent in bags only) are so badly knotted,”
Ring differed from description and showed poor plating and workmanship.
“The Gold Plating has already worn off the top around the stone”
Watch was excessively large and sizing warnings were absent.
“this watch is way TOO LARGE a size to fit the average person.”
Company charged for multiple rings but refunded only partially and kept full charges.
“They charged me for 5 rings and then said that they didn't have 4 of the rings in stock.”
Necklace arrived terribly knotted and customer service refused replacement.
“the necklace was terribly knotted.”
Package delivery failed and customer service was unhelpful and rude.
“Horrible customer service!”
My husband and I have been married for 6 years, so on our anniversary this year I wanted to get him something special on our 6th year marriage anniversary and this watch was perfect! After browsing online stores for almost a month until finally deciding what would make him happy enough, suddenly everything changed because TimePieces watches caught my attention. I finally managed to make a purchase and my husband really loved it. Plus the design is all one big tribute which he really appreciated. I would highly recommend TimePieces International products for anyone looking at gift-giving or even just purchasing for themselves--especially with such great prices too 😀
Reviewer is very pleased and would recommend the products.
“I am very pleased with my purchase.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Timepieces International is an online retailer that sells wristwatches and related accessories. The site offers new and pre-owned pieces from multiple brands, with model specs and several photos. Product pages usually show technical details, sizing info, and price. Customers can set up accounts, place orders, and track shipments on the site. The company supports online payments and offers a customer support channel for order and account help.