Reviews Analyzed
1
We Collect & Analyze Reviews
Tokyo Dreams
Experiences & Reviews
Tokyo Dreams is an online retail brand name that consumers search for when evaluating apparel orders, shipping, returns, and customer service. People reading reviews typically want clear details on delivery times, return policies, refund handling, and product fit to inform purchasing decisions.
Overview & Key Metrics
Positive Sentiment
100%
Latest Review
1402d
Overall Rating
4.5
Our Analysis
🎯
Service quality
Reviewer reports a 35-day delivery delay and an unresolved order status despite repeated follow-ups and calls.
Share of mentions
Weak
20%
💰
Value for money
After a $1,000 purchase the reviewer faced $50 in return shipping fees ($25 per item) and felt the extra costs reduced value.
Share of mentions
Weak
20%
⚡
User experience
No specific feedback on website or app usability; the reviewer described the overall transaction experience as unpleasant.
Share of mentions
Mixed
0%
🔧
Product quality
The apparel reportedly did not fit the reviewer, prompting returns and contributing to dissatisfaction with the purchase outcome.
Share of mentions
Weak
20%
📞
Communication
Reviewer had to keep calling about the order and states they received no proper answers about the shipment's whereabouts.
Share of mentions
Weak
20%
⭐
Overall experience
Overall described as not pleasant: long wait, additional return costs, poor communication, and no satisfactory resolution reported.
Share of mentions
Weak
20%
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Featured Customer Experiences
Representative examples from 1 verified reviews (October 2025).
Anime apparel
"My experience at Tokyo Dreams was not pleasant. I placed a large $1,000 order for anime apparel with them and the package arrived 35 days later. When it came, their apparel didn't fit me and I had to pay $50 to ship it back because they charge you $25 each time you want to return an item. I had to incur the extra charges hoping for something better that didn’t even materialize after the long wait. I had to keep on calling them and asking about the whereabouts of the order without a proper answer. I eventually gave up and patiently waited for the company to either refund me in full or provide my order. I don’t recommend the company!
"
Sophie
Collected.reviews
Dec 17, 2021
Featured for: high-value order and unresolved refund
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 1 reviews
All Customer Reviews
Sources: Collected.reviews (1) · Quotes shortened · As of: October 2025
S
Sophie
Collected.reviews
Dec 17, 2021
Anime apparel
My experience at Tokyo Dreams was not pleasant. I placed a large $1,000 order for anime apparel with them and the package arrived 35 days later. When it came, their apparel didn't fit me and I had to pay $50 to ship it back because they charge you $25 each time you want to return an item. I had to incur the extra charges hoping for something better that didn’t even materialize after the long wait. I had to keep on calling them and asking about the whereabouts of the order without a proper answer. I eventually gave up and patiently waited for the company to either refund me in full or provide my order. I don’t recommend the company!
Conclusion
This single review highlights delays, return fees, sizing issues, and limited communication resolution. Consumers considering Tokyo Dreams should review the company’s shipping timelines and return policy before placing large orders. If return costs matter, confirm per-item fees and whether prepaid return labels are available. Also document order communications and ask about refund timelines to reduce the risk of a prolonged unresolved case.