TOMS
Reviews & Experiences
We've collected and analyzed customer feedback for TOMS to provide you with unbiased insights.
Overview & Key Metrics
Featured Reviews
Examples from available reviews (May 2014 – Feb 2026).
What reviewers often mention
All Reviews
For each review, the core experience based on original source reviews.
All Reviews
Sources: Trustpilot (20) · resellerratings.com (15) · consumeraffairs.com (10) · Quotes shortened · As of: February 2026
Customer service required long holds and delayed return refunds weeks.
“This is the worst customer service I have EVER experienced.”
Multiple ordering errors and poor support ruined using a gift card.
“I have had the worst most annoying experience ever with TOMS shoes.”
Website glitches and costly address changes led to negative impressions.
“Customer service is the worst of all the companies I have dealt with.”
Return processed incorrectly with zero refund and long delays.
“refund as $0.00 (should have been $108)!”
Unable to initiate a return due to website and support failures.
“the return option would not work.”
Sources and methodology
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
About TOMS
We've collected and analyzed customer feedback for TOMS to provide you with unbiased insights.