Many reviews describe repeated problems with order processing and delivery. Customers often mention missing confirmations, no tracking, and support requests that go unanswered. Several buyers say they received the wrong item or a damaged product, then waited a long time for a replacement. A smaller group reports fast shipping, correct orders, and competitive prices.
Examples from available reviews (Apr 2020 – Mar 2026).
Paid over two weeks ago with no confirmation or working contact links.
“No confirmation email. No tracking.”
ToolBarn accepted orders but couldn't fill them and suggested re-ordering.
“ToolBarn takes orders for items having attractive prices but can't fill the orders.”
Order delivered on time despite limited tracking, customer service helped.
“great service from customer service and the order was right and on time.”
Received damaged product and waited two months for an unfulfilled replacement.
“Product arrived extremely damaged, and was sent back to be replaced.”
Several reviews describe orders that arrived late, were canceled, or never shipped. Some customers received the wrong or damaged items and then faced long delays for replacements, or never received them. A smaller number describe quick handling when items were confirmed as in stock.
Some buyers mention noticeable savings and competitive pricing that matched what they expected. A few say the lower price did not make up for poor condition items or service breakdowns. Praise for value shows up less often than complaints about fulfillment.
Many reviewers say they were charged at checkout but did not get timely shipping updates. Some report easy repeat purchases with no issues. Overall, experiences split between smooth orders and disruptive fulfillment problems.
Several reviews mention items arriving damaged or defective, or failing after limited use. These product-condition complaints repeat, though they appear less often than service and communication issues. A small number of reviews say items arrived as described and worked properly.
Reviewers frequently cite missing confirmation emails, fake or missing tracking, and slow or no replies from support. Some describe getting only automated responses and reaching unanswered phone lines. Positive comments about helpful service appear in a smaller share of reviews.
Reviews show a clear split: many negative experiences tied to fulfillment and communication failures, and a smaller set of positives about on-time, accurate orders. Operational problems come up repeatedly as the main reason for dissatisfaction. A minority recommend the company based on timely delivery and pricing.
For each review, the core experience based on original source reviews.
Sources: Sitejabber (20) · resellerratings.com (15) · Trustpilot (2) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Paid over two weeks ago with no confirmation or working contact links.
“No confirmation email. No tracking.”
Order processed quickly and efficiently once item was in stock.
“quick and efficient once my product was in stock.”
They sent the wrong pump and expect customer to pay return shipping.
“Now they want us to pay to ship the wrong pump back to them.”
ToolBarn accepted orders but couldn't fill them and suggested re-ordering.
“ToolBarn takes orders for items having attractive prices but can't fill the orders.”
Received damaged product and waited two months for an unfulfilled replacement.
“Product arrived extremely damaged, and was sent back to be replaced.”
Air saw not received and supplier provided no tracking or responses.
“still have not received my product with no response at all from supplier”
Received flawed hose, replacement delayed and customer service was unhelpful.
“then they tell me it will take another 5 buisness days.”
Waited eight weeks for a cancelled order, disrupting business.
“I waited 8 weeks for an order that should have taken 3 weeks”
No confirmation or valid tracking; received bogus tracking number and no responses.
“No email confirmation. No tracking.”
Expensive pipe fitting reamers kit arrived with a damaged casing.
“The casing came damaged.”
Credit card charged immediately but no shipping notice weeks later.
“It's Mar 23 and I haven't seen a shipping notice yet.”
Order delivered on time despite limited tracking, customer service helped.
“great service from customer service and the order was right and on time.”
Paid for expedited shipping but order arrived late and no refund.
“Placed an order and choose two-day air delivery for additional fee. Item was in stock.”
Paid for two-day air but order arrived late and fee wasn't adjusted.
“Customer service said there was nothing she could do as far as adjusting the shipping fee.”
ToolBarn.com was the worst site I have ever seen! It was the worst site because they sell products, but their products are not very good. Their electric air compressor was not very good because it had many problems. It was much cheaper than other websites and stores in the area but the quality was terrible. The reason why I am giving them 3 stars is because of their affordable prices and their fast shipping. However, I'd never buy from this site ever again. It was my first time but I ended disappointed. Also, I felt that their customer service doesn't care about their customer's satisfaction. They were so unhelpful even when I raised a complaint.
Order delivered to wrong address and neither company resolved the issue.
“The sweeper was delivered to the wrong address.”
Order delayed because item wasn't stocked; rep gave vague shipping timeline.
“Toolbarn did not have the item stocked”
Order delayed then suddenly canceled due to item no longer manufactured.
“the next day I got an email stating they’re canceling the order because the item isn’t manufactured anymore?”
Credit card charged but item never shipped and no customer support.
“Never shipped. No costumer service. No one answers the phone.”
Called multiple times about discount; order showed no charge or shipment.
“I called 4 times, left messages each time.”
Saved over $100 and received a fully plumbed ready-to-install pump.
“Saved over $100 on a pressure washer pump going through these guys.”
Payment received but the ordered part never arrived and only automated replies came.
“I never received the part I ordered yet they received my payment.”
Placed many orders without issues, mainly buying parts and accessories.
“I have place many orders and never had any issues.”
Promised free battery promotion failed due to claimed stock issues.
“Free 8.0 Milwaukee battery with bare tool purchase it said.”
Pressure washer hose failed after few uses and vendor refused help.
“it blew up on me Tuesday night.”
Received incorrect table saw fence and they refused refund or correct shipment.
“received a C10RA-2 fence which does not fit.”
Order placed with no updates and a shipment delayed until November.
“Ordrred on 8/8 and have heard nothing.”
Bought during sale but months later still haven't received orders.
“How is it a company can sell something they don't have?”
Purchased during sale but still had not received orders months later.
“Today on August 12th I still haven't gotten my orders.”
After more than six weeks, only automated replies and no proactive updates.
“All communication initiation has fallen on the buyer”
Ordered trimmer two months earlier; manager canceled order without notifying customer.
“toolbarn's manager cancelled order without notification.”
Received great and quick service and plans to use them again.
“Great service and quick.I will use them again”
Poor packing and slow responsiveness, though they later promised a credit.
“Not packed well. Nails were coming out of the shipping box.”
Paid for second-day air but delivery delayed and customer service was rude.
“i orderd an item and paid second day air !”
Tool arrived on time and matched description; prices were competitive.
“The tool I ordered arrived on time as was as described.”
Shipping took unusually long, but overall experience was good.
“Seam like it took a week to ship and another week to receive it thru ups”
Reasonable prices but shipping times appear to be very slow.
“Prices are ok but shipping times seem really slow.”
Order was shipped and received quickly with everything perfect.
“Ordered shipped and received quick and easy everything was perfect.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
ToolBarn is an online retailer selling power tools, outdoor equipment, replacement parts, and accessories. The website lists product specs, SKU details, and brand options for both trade and consumer buyers. ToolBarn offers online ordering, several shipping options, and accepts major credit cards. Customers can contact support by phone or email with order and shipping questions.