Many reviews mention late deliveries, no tracking updates, and refunds that never get resolved. Some customers say they were ignored after reporting damaged or missing items. One reviewer praises the build quality but says returns and customer service were stressful. Overall, the feedback splits between product compliments and service complaints.
Examples from available reviews (Dec 2021 – Mar 2026).
Order delayed, lack of updates, refund not received, poor customer service.
“WORST customer service I have experienced.”
Company ignored contacts after shipping damaged and incomplete items.
“This company will ghost you when (not if, but when) there is a problem with your order.”
Product quality was superior but returns and service were stressful.
“we decided never to pace an order from them again.”
Reviews repeatedly point to weak after-sale support. Customers describe shipping delays, refunds that don’t get completed, and support reps who stop replying. One reviewer says the product is well made but the returns process felt stressful.
A few comments praise durability, but they are limited. Several reviews say missing refunds and damaged deliveries hurt the value. Price or cost rarely comes up.
Order tracking and delivery draw steady complaints. Reported issues include items arriving damaged or incomplete and little to no status information. One account describes returns and exchanges as stressful.
One review directly praises the product as higher quality. That kind of positive feedback shows up only rarely. Other reviews don’t add detailed notes about performance.
Several reviewers say communication stops once problems appear. They mention no updates on delays and messages that go unanswered. Examples of quick, helpful replies are minimal or not mentioned.
The reviews draw a sharp line between product praise and customer service problems. Most negative feedback focuses on breakdowns in shipping and refunds. The few positives focus only on build quality.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (2) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Order delayed, lack of updates, refund not received, poor customer service.
“WORST customer service I have experienced.”
Company ignored contacts after shipping damaged and incomplete items.
“This company will ghost you when (not if, but when) there is a problem with your order.”
I am very happy with my purchase! The quality of the table and chairs are superior compared to other teak dining sets I have seen in the market. Nevertheless, we had issues with delay and a hard time with the chairs too. We needed to return one and have another replaced as it was defective but the return process was very stressful that we almost gave up. We actually thought of looking for a local carpenter to have it fixed. When we sought to understand why they were going against their policies, no one seemed to care. When we finally received the chairs, we decided never to pace an order from them again.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Tortuga Outdoor makes travel-focused backpacks and related luggage accessories. It sells carry-on backpacks, daypacks, packing organizers, and other travel gear through its online store. Product pages usually show dimensions, materials, and intended use so shoppers can compare models. Orders ship through its e-commerce system, and customers can reach support through the site’s help options and by email.