Customer feedback splits into two clear patterns. Many shoppers mention fast shipping, intact arrivals, and helpful support. Others describe missing orders, silence after purchase, or items that showed up used or damaged. Several reviews also point to competitive prices compared with other sellers.
Examples from available reviews (Nov 2021 – Feb 2026).
Paid for a new table but received a used, damaged item.
“Paid for a new table; sent a USED one.”
Sofa arrived in excellent condition, comfortable and beautiful.
“I love my new sofa!”
Company ignored cancellation requests and charged restocking plus return shipping.
“They ignored me and sent it out anyway”
Order never arrived and company communication ceased; phone disconnected.
“have not had any contact from them”
Many reviews describe customer service as attentive and helpful across multiple purchases. Several complaints mention cancellation requests being ignored, weak follow-up on lost packages, and expensive return or restocking fees. Feedback includes both strong recoveries and unresolved breakdowns.
Multiple reviews point to lower prices and noticeable savings versus other retailers. Fewer comments criticize value, and those tend to focus on unexpected return or freight fees rather than the item price. In positive reviews, the price advantage often leads to repeat orders.
Many customers report easy ordering, clear tracking emails, fast shipping, and simple assembly. A smaller group notes issues such as a TV bracket that didn’t fit and a chair that wobbled. Overall, checkout and delivery updates are often described as straightforward.
Several reviews say items arrived in excellent condition and matched the description, with mentions of sturdy chairs and comfortable sofas. Other reviewers report items arriving used, damaged, or poorly welded. Condition on arrival stands out as a key factor in satisfaction.
Many reviews mention proactive shipping notices and quick email replies. A smaller but serious set reports communication stopping, phone numbers not working, and no response after problems with an order. Tracking updates come up repeatedly as a positive sign.
Reviews show a clear divide between high-rated purchases and low-rated failures. Item condition at delivery and responsiveness after the sale shape overall impressions the most.
For each review, the core experience based on original source reviews.
Sources: resellerratings.com (15) · Trustpilot (2) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Order never arrived and company communication ceased; phone disconnected.
“have not had any contact from them”
Paid for a new table but received a used, damaged item.
“Paid for a new table; sent a USED one.”
Reviewer praises service, quality products, and great prices.
“Excellent Servie & quality products, great prices”
Fast shipping, items arrived perfect, and responsive customer service.
“Shipping was super fast and our items arrived in perfect condition.”
Company ignored cancellation requests and charged restocking plus return shipping.
“They ignored me and sent it out anyway”
Plant stand arrived quickly, assembled easily, and was cheaper than other sites.
“Would definitely use them again.”
Return process required costly freight fees and poor assistance.
“Total scam as they know you won’t pay it!”
Sofa arrived in excellent condition, comfortable and beautiful.
“I love my new sofa!”
Order arrived as promised with tracking updates and no damage.
“tracking information and shipping updates were sent via e-mail.”
Questions answered promptly and daybed arrived quickly and assembled easily.
“Questions were answered promptly.”
Customer service was extremely helpful and the product fit perfectly.
“Customer service dept was extremely helpful”
Saw item elsewhere for $70 more; pleased with ordering and delivery.
“Quality and service A+!”
Product looks great but TV bracket incompatible with Toshiba, requiring another bracket.
“the bracket to mount on the TV doesn't work with my Toshiba TV”
Smooth ordering, timely delivery, and top-notch customer service.
“Customer service was top notch.”
Chair had poor welding and was wobbly, causing disappointment.
“poor welding at the bottom of the seat”
Found a specific comforter in stock; shipping quick and purchase easy.
“Totally Furniture had it in stock.”
Chairs arrived on time, were sturdy, and provided good value.
“These chairs are really strong and sturdy.”
More than 6 weeks have passed since I ordered a dresser and I still don’t have my package. After i’ve checked with them and gone back and forth with different responses, turns out my package has been lost. Unless I'd have called to check i'd be still waiting… no follow up with me unless I called them which is laughable given how much they'd messed up in the first place! I can’t get an answer from them regarding what happened let alone how long it will take if a replacement needs to be sent out. They were borderline rude. They really don't care about Customer Service therefore they won't get any of my money again....Never using them again.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Totally Furniture sells home furnishings online, including seating, tables, and bedroom and living room items. Its site includes product pages with photos and specs, an online checkout, and several payment options. Residential customers can choose from available shipping and delivery options. Support is offered through the published contact details and help pages.