Reviews Analyzed
3
We Collect & Analyze Reviews
Totally Furniture
Experiences & Reviews
Totally Furniture is an online furniture retailer that lists household furnishings and home accessories for consumer purchase. Customers typically research delivery, returns, and customer support when evaluating the company. This summary focuses on review-derived service, product, and communication issues to help shoppers make informed decisions.
Overview & Key Metrics
Positive Sentiment
33%
Latest Review
18d
Overall Rating
2.0
Our Analysis
🎯
Service quality
Multiple reviews describe delivery failures, lost packages, and inadequate problem resolution from customer service.
Share of mentions
Weak
27%
💰
Value for money
At least one customer reported receiving a used item after paying for new, raising concerns about the value received.
Share of mentions
Mixed
9%
⚡
User experience
No reviews mention the website or app experience; there is no usable data on ordering interface or checkout flow.
Share of mentions
Mixed
0%
🔧
Product quality
One detailed report describes a used, damaged table delivered instead of a new item, with photographic evidence cited.
Share of mentions
Mixed
9%
📞
Communication
Customers report lack of proactive updates, disconnected phone numbers, and unhelpful or delayed responses when issues arise.
Share of mentions
Weak
27%
⭐
Overall experience
All available reviews express negative overall outcomes: missing deliveries, no contact, and damaged or incorrect items received.
Share of mentions
Weak
27%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 3 verified reviews (November 2021 – October 2025).
Austin 8 Drawer Double Dresser
"More than 6 weeks have passed since I ordered a dresser and I still don’t have my package. After i’ve checked with them and gone back and forth with different responses, turns out my package has been lost. Unless I'd have called to check i'd be still waiting… no follow up with me unless I called them which is laughable given how much they'd messed up in the first place! I can’t get an answer from them regarding what happened let alone how long it will take if a replacement needs to be sent out. They were borderline rude. They really don't care about Customer Service therefore they won't get any of my money again....Never using them again.
"
Sheryl
Collected.reviews
Nov 06, 2021
Featured for: Service and communication failures highlighted
Total scam
"Total scam. I ordered 2 planters in March it’s now middle of June and h..."
Mary
Trustpilot
Oct 01, 2025
Featured for: No contact; disconnected phone number
Damaged packaging, damaged item, used table
"Paid for a new table; sent a USED one. Sent co. photo proof of wear & damage (i.e., rusted screws, inconsistent parts, scratches, pieces of table brok..."
Pro se Legal
Trustpilot
Oct 01, 2025
Featured for: Used, damaged table; dispute over damage
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 3 reviews
All Customer Reviews
Sources: Trustpilot (2) · Collected.reviews (1) · Quotes shortened · As of: October 2025
M
Mary
trustpilot.com
Oct 01, 2025
Total scam
Total scam. I ordered 2 planters in March it’s now middle of June and h...
P
Pro se Legal
trustpilot.com
Oct 01, 2025
Damaged packaging, damaged item, used table
Paid for a new table; sent a USED one. Sent co. photo proof of wear & damage (i.e., rusted screws, inconsistent parts, scratches, pieces of table brok...
S
Sheryl
Collected.reviews
Nov 06, 2021
Austin 8 Drawer Double Dresser
More than 6 weeks have passed since I ordered a dresser and I still don’t have my package. After i’ve checked with them and gone back and forth with different responses, turns out my package has been lost. Unless I'd have called to check i'd be still waiting… no follow up with me unless I called them which is laughable given how much they'd messed up in the first place! I can’t get an answer from them regarding what happened let alone how long it will take if a replacement needs to be sent out. They were borderline rude. They really don't care about Customer Service therefore they won't get any of my money again....Never using them again.
Conclusion
Reviews show repeated issues with delivery, communication, and post-sale problem resolution. Specific problems include lost packages, disconnected customer phone lines, and at least one case of a used or damaged item delivered instead of new. Consumers researching Totally Furniture should verify tracking and contact methods, keep photographic records on delivery, and confirm return or refund policies before purchase. Consider using payment methods that offer buyer protection and request written confirmations for replacements or refunds.