Customers often say they’re very happy with Toupee’s hair systems and the ability to fine-tune orders. Several reviewers highlight strong product quality and staff-led fittings. Other accounts mention late or damaged deliveries, shipments that stop in transit, and refund requests that never get resolved. The harshest complaints center on poor communication.
Examples from available reviews (Dec 2021 – Mar 2026).
They customized my order and informed me about promotions.
“Great customer service,They also customize my order according to my request.”
Regular customer due to top-notch hair systems and excellent service.
“exceptional quality and outstanding service”
Product color mismatched and refund was not issued after payment.
“They stopped DHL package after getting my money.”
Never received the wig and seller did not respond to messages.
“The seller agent is not replying to my messages nor emails.”
Many reviews applaud personalized orders and quick adjustments to custom requests. Others describe fulfillment problems, including courier shipments that stop and refunds that are refused. The picture is strong hands-on or order-by-order help, but uneven delivery and return reliability.
Several customers say the hair systems do the job and call the pieces excellent. For others, damaged items and refunds that don’t happen undercut the value. High satisfaction with the product and unresolved money issues sit side by side in value ratings.
Some buyers credit specific staff and one-on-one guidance for better fit and renewed confidence. Others report orders that never arrive and agents who stop responding, leaving issues open. Experiences range from careful fittings to weak follow-through after the sale.
Multiple reviews describe the quality in very positive terms, saying the systems are exceptional and match expectations. A smaller number say items arrived damaged. Where products show up intact, most impressions of build and look are positive.
Several reviewers mention proactive outreach about custom details and promotions. Others say messages go unanswered and shipments stop after payment. Communication tends to work during order setup, then breaks down in key moments after shipping or during refund disputes.
Reviews split between strong praise for product quality and low ratings tied to shipping and refund troubles. Outcomes differ sharply depending on whether the order arrives in good condition and gets support after purchase. The main gap comes down to product results versus fulfillment reliability.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (6) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Product color mismatched and refund was not issued after payment.
“They stopped DHL package after getting my money.”
Found a hair piece that restored confidence with Lisa's assistance.
“I hadn't found it until I came across Newtoupee and Lisa's assistance.”
They customized my order and informed me about promotions.
“Great customer service,They also customize my order according to my request.”
Regular customer due to top-notch hair systems and excellent service.
“exceptional quality and outstanding service”
System arrived late and damaged, and refund was refused.
“The product arrived one month later than expected and not in good condition.”
Never received the wig and seller did not respond to messages.
“The seller agent is not replying to my messages nor emails.”
I had spent the previous month looking for a hair replacement that would cover my damaged scalp, so I was really apprehensive when I decided to purchase this product.
I couldn't be happier with the outcome!
The overall quality is excellent!
The hair is silky, and it isn't too glossy.
Since last month, I've been wearing it.
It still seems to be in excellent condition.
What I like about the hair is that it can be worn high or low on the head, and that the sides are longer than the top, allowing it to be pulled back into a ponytail easily.
I'm going to get another one as a backup as soon as I can!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Toupee sells hair replacement systems, wigs, and hairpieces for men and women. It offers custom fittings, color matching, and size adjustments for individual clients. Common options include full toupees, partial systems, and replacement bases in human-hair and synthetic styles. Toupee also provides consultations, cutting and styling, and ships orders to domestic and international customers. The business sells adhesives and aftercare items for upkeep and fit.