Customer experiences split sharply. Many reviews say orders arrived damaged, wrong, or missing items, and describe trouble getting replacements or refunds. Others report fast delivery, careful packing, and quick, helpful support. Overall, reviews swing between smooth purchases and breakdowns in fulfillment or follow-up.
Examples from available reviews (Dec 2021 – Mar 2026).
Received broken replicas, returned them, and replacements were the wrong size.
“Sent me two broken replicas.”
Both ordered items arrived not working, including corroded batteries.
“batteries were had crusted out liquid and were corroding.”
Received an authentic, undamaged Gojo figurine with fast shipping.
“he looks amazing and authentic.”
Received fast, helpful customer service resolving a defective item.
“fastest response and best customer service!”
Most service complaints focus on fulfillment and returns. Reviewers describe receiving the wrong item, having preorders canceled, not getting refunds, and waiting a long time for replies. A smaller group says support responded quickly and fixed defect issues.
Value complaints point to shipping costs, discounts that didn’t apply, and replacements that felt lower in value. Several shoppers say items didn’t meet expectations or that refunds were only partial. These price concerns usually appear alongside fulfillment and refund problems, not on their own.
Positive reviews highlight easy checkout, fast shipping, and careful packaging that sometimes included bonus items or handwritten notes. Negative accounts mention event safety problems and disputes over promotional prizes. Ratings vary widely between shoppers who liked the purchase process and those who ran into issues afterward.
Reviews mention damaged items, missing puzzle pieces, corroded batteries, and products that didn’t match the photos. Several buyers describe quality issues that led to repairs or returns. Others confirm they received authentic, undamaged collectibles and note sturdy packaging.
Customers report automated, template-style replies and long gaps with no response after raising problems. Some say staff refused to help with certain purchases or stopped responding after returns were received. Positive communication shows up, but less often than complaints about weak follow-through.
Reviews describe two very different outcomes: many low ratings cite fulfillment problems, defects, and poor follow-up, while separate high ratings praise fast shipping and helpful staff. The split points to uneven results across orders and support interactions.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (28) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Completed 1000-piece puzzle but had one missing piece and one extra.
“one piece missing and 1 extra piece I did not need.”
Completed 1000-piece puzzle but had one missing piece and one extra.
“one piece missing and 1 extra piece I did not need.”
Received broken replicas, returned them, and replacements were the wrong size.
“Sent me two broken replicas.”
Received broken replicas, returned them, and replacements were the wrong size.
“Sent me two broken replicas.”
Both ordered items arrived not working, including corroded batteries.
“batteries were had crusted out liquid and were corroding.”
Both ordered items arrived not working, including corroded batteries.
“batteries were had crusted out liquid and were corroding.”
Received wrong lower-value basketball cards and experienced a difficult return.
“They sent two totally different cards, with much lower value.”
Received wrong lower-value basketball cards and experienced a difficult return.
“They sent two totally different cards, with much lower value.”
Received damaged puzzle and received impersonal, unhelpful customer support.
“no one read the complaint and sent a form-type of response.”
Received a paper wallet not matching pictures and refund denied.
“they send me a paper wallet, nothing to do with the pictures they had posted.”
Purchased puzzle from Amazon arrived with missing pieces and Toynk refused help.
“they told me there was nothing they can do since I didn’t purchase directly from Toynk.”
Son found winning ticket hidden in box but company said prize claimed.
“the "golden ticket" winning the ps5 was under the folded bottom flaps of the box”
Received an authentic, undamaged Gojo figurine with fast shipping.
“he looks amazing and authentic.”
Sign-up discount excluded desired products without any disclosed restriction.
“there was no restriction mentioned.”
Purchased baseball card arrived damaged and description failed to state used.
“it arrived damaged.”
Ordered a case but received a single box and customer service refused remedy.
“it was one single box.”
First order arrived quickly, was well packaged, and included a bonus pin.
“they included a free bonus pin!”
Attempted to return unopened Amazon item but was denied for safety.
“it was an unreturnable item because of health and safety concerns.”
Received fast, helpful customer service resolving a defective item.
“fastest response and best customer service!”
Good product selection, easy checkout, and fast shipping.
“Great product selection, easy checkout, and fast shipping.”
Order not delivered; company claimed refusal and refunded only partially.
“they claimed I'd refused delivery (I hadnt)”
Returned damaged baseball card set but company withheld refund and communication ceased.
“Once they got the package, communication cease between Sabrina and myself.”
Staff refused to wear masks and disregarded customers' safety at event.
“absolutely refused to wear one the whole event”
Orders arrived neatly packed with a thoughtful personal note included.
“I love the little side note that came with it.”
Puzzle had poor quality control with many tabs requiring glue repairs.
“I had to have a bottle of Elmer’s glue on hand to repair over thirty tabs”
After three months waiting, preorder was canceled one week before shipping.
“3 month waiting and one week before they send it they cancel it.”
International order never arrived and Toynk stopped responding to inquiries.
“Toynk seems to have gone silent.”
Free shipping promotion did not apply and shipping cost was high.
“free shipping does not work”
I ordered ceramic travel mugs from Toynk Toys and I am very happy with my purchase. It came earlier than I expected. That made me very happy. They also sent me tracking information after shipping out my order so I knew when it was coming which made the waiting so much easier. The mugs are so beautiful and sturdy. I also admired how efficient their customer service was. They were so quick to respond to all my inquiries and even followed up to ensure my package arrived safely. I have never experienced such an awesome service in my years of buying online. I would order again from you. Thank you.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Toynk Toys runs an online store that sells licensed pop-culture merchandise and collectibles. The catalog includes action figures, collectible statues, puzzles, trading cards, and novelty gifts. Listings usually include photos, item descriptions, SKU-specific details, and shipping choices. Customers can contact support about orders, and purchases are handled through the company’s website.