Across the provided reviews, customers frequently reported problems with returns, refunds, shipping costs, and inconsistent or slow customer service. Multiple reviews describe damaged, missing, or misrepresented items (puzzles, cards, wallets), while others highlight fast shipping, careful packaging, and responsive agents. Promotional restrictions and unclear discount terms were repeatedly called out as a source of dissatisfaction. If you plan to buy from Toynk, inspect product descriptions carefully, keep order and tracking records, and be prepared to document issues if you need a refund or replacement.
Examples from available reviews (Dec 2021 – Feb 2026).
Customer received sturdy, attractive mugs and praised excellent customer service.
“The mugs are so beautiful and sturdy.”
Received damaged puzzle and received impersonal, unhelpful customer support.
“no one read the complaint and sent a form-type of response.”
Order not delivered; company claimed refusal and refunded only partially.
“they claimed I'd refused delivery (I hadnt)”
Received fast, helpful customer service resolving a defective item.
“fastest response and best customer service!”
Most reviewers describe poor after‑sales support: cancelled or delayed orders, ignored complaints, and inconsistent refunds; a few cite quick, helpful responses.
Several customers reported unclear discount restrictions, high or unexpected shipping costs, and items not matching expectations or price point.
Mixed buyer journeys: many cite missing or late deliveries and difficult resolutions; others praise fast delivery, neat packaging, and easy checkout.
Reports include damaged, bent, or incomplete items and quality‑control problems, alongside multiple accounts of intact, authentic collectibles arriving well packaged.
Frequent complaints about generic, slow, or absent replies and confusing policies; a minority of reviews note timely tracking and responsive follow‑up.
Overall reviews tilt negative for many buyers due to returns, refunds, and service issues, though some customers report positive delivery and packaging experiences.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (28) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Completed 1000-piece puzzle but had one missing piece and one extra.
“one piece missing and 1 extra piece I did not need.”
Completed 1000-piece puzzle but had one missing piece and one extra.
“one piece missing and 1 extra piece I did not need.”
Received broken replicas, returned them, and replacements were the wrong size.
“Sent me two broken replicas.”
Received broken replicas, returned them, and replacements were the wrong size.
“Sent me two broken replicas.”
Both ordered items arrived not working, including corroded batteries.
“batteries were had crusted out liquid and were corroding.”
Both ordered items arrived not working, including corroded batteries.
“batteries were had crusted out liquid and were corroding.”
Received wrong lower-value basketball cards and experienced a difficult return.
“They sent two totally different cards, with much lower value.”
Received wrong lower-value basketball cards and experienced a difficult return.
“They sent two totally different cards, with much lower value.”
Received damaged puzzle and received impersonal, unhelpful customer support.
“no one read the complaint and sent a form-type of response.”
Received a paper wallet not matching pictures and refund denied.
“they send me a paper wallet, nothing to do with the pictures they had posted.”
Purchased puzzle from Amazon arrived with missing pieces and Toynk refused help.
“they told me there was nothing they can do since I didn’t purchase directly from Toynk.”
Son found winning ticket hidden in box but company said prize claimed.
“the "golden ticket" winning the ps5 was under the folded bottom flaps of the box”
Received an authentic, undamaged Gojo figurine with fast shipping.
“he looks amazing and authentic.”
Sign-up discount excluded desired products without any disclosed restriction.
“there was no restriction mentioned.”
Purchased baseball card arrived damaged and description failed to state used.
“it arrived damaged.”
Ordered a case but received a single box and customer service refused remedy.
“it was one single box.”
First order arrived quickly, was well packaged, and included a bonus pin.
“they included a free bonus pin!”
Attempted to return unopened Amazon item but was denied for safety.
“it was an unreturnable item because of health and safety concerns.”
Received fast, helpful customer service resolving a defective item.
“fastest response and best customer service!”
Good product selection, easy checkout, and fast shipping.
“Great product selection, easy checkout, and fast shipping.”
Order not delivered; company claimed refusal and refunded only partially.
“they claimed I'd refused delivery (I hadnt)”
Returned damaged baseball card set but company withheld refund and communication ceased.
“Once they got the package, communication cease between Sabrina and myself.”
Staff refused to wear masks and disregarded customers' safety at event.
“absolutely refused to wear one the whole event”
Orders arrived neatly packed with a thoughtful personal note included.
“I love the little side note that came with it.”
Puzzle had poor quality control with many tabs requiring glue repairs.
“I had to have a bottle of Elmer’s glue on hand to repair over thirty tabs”
After three months waiting, preorder was canceled one week before shipping.
“3 month waiting and one week before they send it they cancel it.”
International order never arrived and Toynk stopped responding to inquiries.
“Toynk seems to have gone silent.”
Free shipping promotion did not apply and shipping cost was high.
“free shipping does not work”
I ordered ceramic travel mugs from Toynk Toys and I am very happy with my purchase. It came earlier than I expected. That made me very happy. They also sent me tracking information after shipping out my order so I knew when it was coming which made the waiting so much easier. The mugs are so beautiful and sturdy. I also admired how efficient their customer service was. They were so quick to respond to all my inquiries and even followed up to ensure my package arrived safely. I have never experienced such an awesome service in my years of buying online. I would order again from you. Thank you.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Toynk Toys is an online retailer focused on pop-culture and licensed novelty merchandise, including collectibles, apparel, and gift items. The company sells items through its own ecommerce storefront and via third-party marketplaces, and lists preorders and promotional offers. Consumers researching Toynk often look for information about shipping, returns, product condition, and customer service performance.