Reviews Analyzed
22
We Collect & Analyze Reviews
Toynk Toys
Experiences & Reviews
Toynk Toys is an online retailer focused on pop-culture and licensed novelty merchandise, including collectibles, apparel, and gift items. The company sells items through its own ecommerce storefront and via third-party marketplaces, and lists preorders and promotional offers. Consumers researching Toynk often look for information about shipping, returns, product condition, and customer service performance.
Overview & Key Metrics
Positive Sentiment
32%
Latest Review
23d
Overall Rating
2.1
Our Analysis
🎯
Service quality
Most reviewers describe poor after‑sales support: cancelled or delayed orders, ignored complaints, and inconsistent refunds; a few cite quick, helpful responses.
Share of mentions
Weak
15%
💰
Value for money
Several customers reported unclear discount restrictions, high or unexpected shipping costs, and items not matching expectations or price point.
Share of mentions
Weak
10%
⚡
User experience
Mixed buyer journeys: many cite missing or late deliveries and difficult resolutions; others praise fast delivery, neat packaging, and easy checkout.
Share of mentions
Weak
23%
🔧
Product quality
Reports include damaged, bent, or incomplete items and quality‑control problems, alongside multiple accounts of intact, authentic collectibles arriving well packaged.
Share of mentions
Mixed
13%
📞
Communication
Frequent complaints about generic, slow, or absent replies and confusing policies; a minority of reviews note timely tracking and responsive follow‑up.
Share of mentions
Weak
16%
⭐
Overall experience
Overall reviews tilt negative for many buyers due to returns, refunds, and service issues, though some customers report positive delivery and packaging experiences.
Share of mentions
Weak
22%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 22 verified reviews (December 2021 – October 2025).
Ceramic Travel Mugs
"I ordered ceramic travel mugs from Toynk Toys and I am very happy with my purchase. It came earlier than I expected. That made me very happy. They also sent me tracking information after shipping out my order so I knew when it was coming which made the waiting so much easier. The mugs are so beautiful and sturdy. I also admired how efficient their customer service was. They were so quick to respond to all my inquiries and even followed up to ensure my package arrived safely. I have never experienced such an awesome service in my years of buying online. I would order again from you. Thank you."
Anita
Collected.reviews
Dec 18, 2021
Featured for: Positive shipping and service
Terrible Customer Support
"A new puzzle right out of the box had several pieces that had the graphic portion broken off. When contacting the company, their response clearly show..."
JTK
Trustpilot
Oct 01, 2025
Featured for: Broken product, poor support
Didnt receive order but charged anyway!
"Had a bad experience with this company, one of the worst I've ever had with an online order in fact. Ordered an item off their Amazon store (fulfilled..."
Jimmy B
Trustpilot
Oct 01, 2025
Featured for: Charged but not delivered
BEST CUSTOMER SERVICE
"I bought an item that wound up being defective, they had the fastest response and..."
rob mccluskey
Trustpilot
Oct 01, 2025
Featured for: Fast, helpful customer service
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 22 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (2) · Quotes shortened · As of: October 2025
J
JTK
trustpilot.com
Oct 01, 2025
Terrible Customer Support
A new puzzle right out of the box had several pieces that had the graphic portion broken off. When contacting the company, their response clearly show...
j
jose Carlos fernandez
trustpilot.com
Oct 01, 2025
This is my experience , a bad one !
This is my experience Bought a wallet. After the wait for the delivery, I was on chock when I saw they send me a paper wallet, nothing to do with the...
E
Emily Lozada
trustpilot.com
Oct 01, 2025
BUYER BEWARE
BUYER BEWARE! Purchased a puzzle from this company on Amazon and there were pieces missing. When I reached out to the comment they told me there was n...
A
Amy Schmolke
trustpilot.com
Oct 01, 2025
Comic Con Lafayette Winner
My son won a PS5 from a comic con in Lafayette, Louisiana. We took him to comic con for his birthday, and he had $100 to spend from his grandmother. H...
N
Necrxsiis
trustpilot.com
Oct 01, 2025
Surprisingly went well
Surprisingly went well. I was a bit worried with all the bad reviews but upon receiving my Gojo figurine, he looks amaz...
E
Evan Miller
trustpilot.com
Oct 01, 2025
Lack of Transparency and Shady Restrictions
I signed up for their email list because there was a 10% off offer for first time purchase. There was no indication there was a restriction on this of...
V
Van
trustpilot.com
Oct 01, 2025
Purchased a Topps Project 70 card 483
Purchased a Topps Project 70 card 483, and it arrived damaged. Their policy won’t let me return or exchange as it’s a baseball card. The description o...
S
S N
trustpilot.com
Oct 01, 2025
Such horrible customer service
Such horrible customer service. I wanted to order a case of blind boxes. The price was almost $70. I figured there was no way that was the price for o...
A
Amanda Viglione
trustpilot.com
Oct 01, 2025
Great First Purchase Experience
This was my first order- not only did my order arrive quickly (which is amazing considering it’s the holidays), but everything came extremely well wra...
S
Shauna Buckner
trustpilot.com
Oct 01, 2025
Bad experience I bought an item for my grandson from…
I bought an item for my grandson from them on Amazon which later I found for a $20 reduced price elsewhere. So when I tried to return the item ( unope...
r
rob mccluskey
trustpilot.com
Oct 01, 2025
BEST CUSTOMER SERVICE
I bought an item that wound up being defective, they had the fastest response and...
J
Judy Schiavone
trustpilot.com
Oct 01, 2025
Love Toynk@
Great product selection, easy checkout, and f...
J
Jimmy B
trustpilot.com
Oct 01, 2025
Didnt receive order but charged anyway!
Had a bad experience with this company, one of the worst I've ever had with an online order in fact. Ordered an item off their Amazon store (fulfilled...
H
Harold Pete Peterson
trustpilot.com
Oct 01, 2025
I bought a set of baseball cards from…
I bought a set of baseball cards from these folks. Not only was the set damaged, but I sent it back to them with proof they received the package and s...
W
Whitney Anderson
trustpilot.com
Oct 01, 2025
Exploiting nerds
These guys came to Comic con during the pandemic and their entire staff had issues following the mask guidelines, and despite reaching out to the comp...
L
Laverne Nichols
trustpilot.com
Oct 01, 2025
My orders just arrived and they are so…
My orders just arrived and they are so neatly-packed. I love the little side note that came with it. Thanks...
J
Jim Sudlak
trustpilot.com
Oct 01, 2025
I received the discovery launch puzzle…
I received the discovery launch puzzle as a gift and enjoyed the challenge. However your quality control on the was very poor, I had to have a bottle...
C
Cliente
trustpilot.com
Oct 01, 2025
Very unprofesional customer service
After 3 month waiting for get a PREORDER item I was suposed to get last month, I send a mail asking what happen, when are they gonna send my package a...
D
DAVID PARKER
trustpilot.com
Oct 01, 2025
Not recommended for international…
Not recommended for international trade!! Placed an order for delivery by 14th Dec on 14th Nov. Never received. Carriage fee very expensive. Was told...
B
Bartosz Ka
trustpilot.com
Oct 01, 2025
free shipping does not work
free shipping does not work, the sto...
Conclusion
Across the provided reviews, customers frequently reported problems with returns, refunds, shipping costs, and inconsistent or slow customer service. Multiple reviews describe damaged, missing, or misrepresented items (puzzles, cards, wallets), while others highlight fast shipping, careful packaging, and responsive agents. Promotional restrictions and unclear discount terms were repeatedly called out as a source of dissatisfaction. If you plan to buy from Toynk, inspect product descriptions carefully, keep order and tracking records, and be prepared to document issues if you need a refund or replacement.