Many reviewers describe repeated service breakdowns that led to delayed or missing medications, refunds not paid, and sudden pauses in operations. Several mention slow or no follow-up and frequent changes in who to contact. A small number report a good new-patient onboarding and say a CBD product they bought eased symptoms. Overall, the feedback contrasts ongoing operational failures with a few isolated successes.
Examples from available reviews (Dec 2021 – Mar 2026).
Repeated service failures caused late, incomplete medication deliveries.
“Company is a scam”
Longstanding customer experienced consistently poor, slow customer service.
“This company has the worst customer service I’ve ever experienced”
Generally positive new patient experience with concern about refill delays.
“I had a great experience”
CBD gummies reduced the reviewer's back pain and eased anxiety.
“my back pain has pretty much disappeared.”
Most feedback centers on service breakdowns. Reviewers describe refill delays, medications being held back, and refunds that were not processed. A few mention a decent initial setup, but those comments are isolated.
At least one reviewer describes sales-focused upselling and purchases that felt unnecessary and expensive. Concerns about value show up occasionally rather than broadly.
Onboarding varies: one reviewer describes a smooth new-patient intake. Several others describe interactions that felt unsafe or unprofessional due to long delays and issues left unresolved during ongoing care.
One reviewer says CBD gummies helped reduce back pain and anxiety. Beyond that single mention, there is little product praise.
Several reviews point to weak follow-up and frequent changes in contact points. Reviewers describe long waits to reach someone and slow replies that keep problems from getting resolved.
Feedback is sharply split between frequent negative service accounts and a few positive results. Most reviewers criticize service continuity, while a small number highlight acceptable onboarding or symptom relief from a product.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (10) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Repeated service failures caused late, incomplete medication deliveries.
“Company is a scam”
Company repeatedly failed to resolve medication issues and abandoned patient.
“Absolutely horrible customer service and resolution to my issue.”
Company failed to refund payments and withheld purchased medications.
“They straight stole my money”
Generally positive new patient experience with concern about refill delays.
“I had a great experience”
Delayed onboarding and poor follow-up creating unsafe, unprofessional experience.
“It took two weeks to get a formal introductory greeting.”
Operational freeze caused delayed refills and lack of testosterone supply.
“they are experiencing an operational freeze and are unable to process any orders.”
Initial setup good but later poor communication and missing medications.
“This company is garbage and should be shut down.”
Multiple contact changes and poor follow-up made service ineffective.
“Huge waster of money and time.”
Longstanding customer experienced consistently poor, slow customer service.
“This company has the worst customer service I’ve ever experienced”
Sales-driven practices led to expensive, unnecessary product purchases.
“They sell you products you don't need”
I came across Transcend Labs on Instagram, after a friend of mine who had been using CBD for a while recommended them. I've been struggling with chronic back pain from bulging discs, scoliosis, and arthritis for years, but it's been especially bad recently due to a new desk job. After a few weeks of starting the CBD gummies from Transcend Labs, my back pain had decreased by about 50%. I was honestly amazed- I really didn't think anything could help that much. I've been using them for a little over a month now, and my back pain has pretty much disappeared.
I also take them for anxiety, and they've helped me quite a bit with that as well. I used to have really bad social anxiety- I would get super nervous before big presentations and such, and my heart would race so fast it felt like it might explode. But now those feelings have decreased a lot. I'm so glad I found this company- the CBD gummies are definitely helping me live a better life.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Transcend Labs runs an online health platform that links patients to telehealth visits and ships health products. It offers prescription fulfillment and online tools to manage refills. Clinicians tied to the service can order lab tests and review results through partner lab networks. The website also sells supplements and over-the-counter wellness products. The company operates under applicable state pharmacy and telemedicine regulations and processes orders through licensed pharmacy channels.