Reviews indicate that Transformer Table's customer support is a consistent strength: multiple reviewers report quick, helpful responses and named staff who resolved issues. Product feedback is mixed—many praise the design and multifunctionality, but several customers received items with cosmetic damage that required panels, touch‑up paint, or replacements. When damage occurs reviewers describe prompt handling, though replacement or repair timelines can take a few weeks. If you prioritize responsive after‑sales support, reviews suggest reliable assistance; if you prioritize flawless out‑of‑box condition, be prepared to inspect deliveries and allow time for any necessary replacements.
Examples from available reviews (Mar 2022 – Feb 2026).
The multifunctional table is versatile and works well in various spaces.
“The table is multifunctional, which means it can be adjusted for varying space requirements.”
One panel arrived damaged but customer service arranged a replacement.
“I contacted support for replacement of a damaged panel of the Transformer Table that I received.”
Bhairavi provided proactive, communicative, and exceptional customer service.
“went above and beyond to make sure my order was taken care of.”
Marcela contacted the customer and provided a partial refund.
“Marcela reached out to me to make sure everything was fine”
Reviewers consistently report quick, courteous and helpful customer service; multiple agents (Kane, Bhairavi, Marcela, Jacob) are named for fast issue resolution.
Mentions of price or refunds are rare; at least one reviewer reported receiving a cash adjustment after a large purchase.
Site and ordering experience are infrequently commented on; one reviewer called the website user‑friendly and the shopping process hassle‑free.
Product design and multifunctionality receive praise, but several reviewers report cosmetic damage (scratches, dented panels) on delivery requiring replacements or touch‑up.
Customers frequently note prompt, clear communication—phone and email responses, picture requests for claims, and timely updates on replacements or shipping.
Most reviewers express overall satisfaction with product and support; a minority cite delays for replacement parts or delivery waits after damage.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Furniture arrived in good time and Jacob was helpful resolving issues.
“Jacob was incredibly helpful and easy to communicate with.”
Furniture arrived in good time and Jacob was helpful resolving issues.
“Jacob was incredibly helpful and easy to communicate with.”
Support escalated a missing part and sent a replacement within three days.
“Andrew handled my case immediately.”
Support escalated a missing part and sent a replacement within three days.
“Andrew handled my case immediately.”
Company sent a replacement latch free of charge promptly.
“They immediately sent us a replacement part free of charge.”
Company sent a replacement latch free of charge promptly.
“They immediately sent us a replacement part free of charge.”
Andrew provided top-notch, attentive customer service.
“Andrew went above and beyond in helping me with an issue I have with my table panels.”
Andrew provided top-notch, attentive customer service.
“Andrew went above and beyond in helping me with an issue I have with my table panels.”
Marie resolved the wrong color order promptly the next day.
“She got back to me the next day with great news that the issue was sorted out.”
Marie resolved the wrong color order promptly the next day.
“She got back to me the next day with great news that the issue was sorted out.”
Marie responded quickly to emails, usually the same day.
“Marie was super helpful and was able to respond right away within the same day”
Marie responded quickly to emails, usually the same day.
“Marie was super helpful and was able to respond right away within the same day”
Table arrived broken but company shipped a new table immediately.
“they were absolutely great about it and shipped out a new table right away.”
Table arrived broken but company shipped a new table immediately.
“they were absolutely great about it and shipped out a new table right away.”
Souleymane promptly and professionally handled the warranty issue.
“Souleymane was really patient and professional to listen to my warranty issue.”
Souleymane promptly and professionally handled the warranty issue.
“Souleymane was really patient and professional to listen to my warranty issue.”
Company fixed damages quickly with prompt, professional customer service.
“Amazing customer service and stands by their products”
Company fixed damages quickly with prompt, professional customer service.
“Amazing customer service and stands by their products”
Souleymane's responsiveness made the warranty process smooth.
“Souleymane was super responsive and helpful, which made the warranty process very smooth.”
Souleymane's responsiveness made the warranty process smooth.
“Souleymane was super responsive and helpful, which made the warranty process very smooth.”
Customer service resolved discoloration and made things right.
“the customer service dept made everything right.”
Customer service resolved discoloring issue and handled process professionally.
“the customer service dept made everything right.”
Jenifar changed the shipping address and provided a goodwill gift.
“She was even able to change my shipping address when the shipment was taking longer than expected and sent me an additional gift when it wasn't sent on time.”
Customer service changed shipping address and sent an additional gift.
“sent me an additional gift when it wasn't sent on time.”
Delivery was delayed by a month and a drawer arrived defective.
“one of the draws came defective and did not close properly.”
Delivery arrived a month late and a drawer arrived defective without instructions.
“The delivery was done on Jan 7th one month after the purchase.”
Customer loves the table's versatility and praised support after damage.
“We love the Transformer table for its versatility!”
Table is versatile and looks rich; customer service fixed transit damage.
“We love the Transformer table for its versatility!”
Bhairavi provided extremely helpful assistance.
“Bhairavi was extremely helpful”
Review states: Bhairavi was extremely helpful.
“Bhairavi was extremely helpful”
Customer loves the table but reported bubbles on the top surface.
“Love it pending reply for bubbles on top of table”
Customer loves table but awaits reply about bubbles on top.
“Love it pending reply for bubbles on top of table”
Design saved space and support resolved delivery damage, leaving customer happy.
“the unique design saved us a whole bedroom in our small place”
Table's unique design saved a bedroom and customer support resolved damage.
“saved us a whole bedroom in our small place”
Return and refund were delayed and required bank escalation.
“They initially tried to charge a £499 return fee.”
Refund processed only after involving the bank and a section 75 claim.
“They initially tried to charge a £499 return fee.”
Andrew arranged a replacement quickly despite warranty limitations.
“Even though the damage wasn’t covered under warranty, he still prioritized a solution”
Andrew prioritized a replacement and communicated clearly despite warranty limits.
“Andrew was incredibly responsive and pleasant to work with”
Reviewer praised the ads, friendly staff, and generous trial terms.
“30 day free trial, no shipping to or from (if returned) your house are fantastic.”
Reviewer praises ads, staff friendliness, and favorable trial terms.
“30 day free trial”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Transformer Table is a furniture brand focused on convertible, space‑saving tables and related accessories, sold online and via retail partners. People researching reviews typically look for information about product durability, delivery and after‑sales support when evaluating these multifunctional tables.