Reviews for Trend Savvy are mixed and show clear patterns that shoppers should weigh before buying. Many customers report fast shipping, good prices and helpful customer service, but a substantial number describe wrong or defective items, missing deliveries, and unresponsive support or delayed refunds. Several reviews also allege misleading pricing or business interruptions that affected orders. For consumers: check payment protections, confirm return and refund policies, and consider buying high-value or designer items from alternative authorized retailers if you need stronger purchase guarantees.
Examples from available reviews (Nov 2021 – Feb 2026).
Order unavailable, alternative promised, then no delivery or refund and no responses.
“They stopped responding to my emails, haven't refunded my money”
Excellent selection, prompt fulfillment, and outstanding customer experience.
“Trend Savvy has hands down given me the best customer experience I have ever had.”
Sunglasses appeared overpriced initially, then discounted deceptively.
“they basically boost the price on their website and then they have a 50% off sale”
Found great price and fast two-day shipping, very satisfied.
“I got free shipping and got the pair in 2 days!”
Customer-service reports are polarized: while some praise fast, helpful support, a larger set of reviews describe unprofessional staff, unresolved issues and withheld refunds.
Some shoppers cite competitive prices and promotions; others allege inflated base prices or misleading discounts, raising concerns about advertised sale values.
Experiences vary: several reviews note quick delivery and easy orders, while many report long delays, missing packages or cancelled/unfulfilled orders with poor follow-up.
Many customers report receiving authentic, well-fitting items; a notable subset report wrong, defective or misrepresented products compared with listings or brand originals.
Numerous reviews describe unresponsive channels: unanswered chats/emails, removed social accounts, full voicemails and delayed or missing refund communications.
Overall impressions are split: several five-star accounts highlight selection and service, while many negative reviews report non-delivery, refund failures and suspected fraudulent practices.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (21) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Received rude customer service and an unauthorized higher charge.
“27 dollars was not authorized.”
Order delayed, charged incorrectly, missing delivery, refund issues.
“If you order one item all the sudden you get charged for 3”
Fast shipping; received orders in 3-4 days, very satisfied.
“Receiving my orders in just 3-4 days!”
Products are high-quality and reviewer is very happy.
“All my products are of high-quality.”
Sunglasses appeared overpriced initially, then discounted deceptively.
“they basically boost the price on their website and then they have a 50% off sale”
Company filed for bankruptcy, leaving orders unfilled and credits unusable.
“company has filed for bankruptcy leaving many customers with unfilled orders”
Received wrong item and company became unreachable online.
“they sent me the wrong pair.”
Order unavailable, alternative promised, then no delivery or refund and no responses.
“They stopped responding to my emails, haven't refunded my money”
Cancelled order promised refund but never received the money.
“They basically kept my money for a product that I was never sent”
Received a defective product and experienced refund difficulties.
“Gave a defective product and so difficult on Refunding”
Dress resembled original but was overpriced and claimed authentic.
“their website claims everything they have is authentic.”
Unable to reach customer service to initiate a return.
“Called their "customer service" line multiple times and get sent straight to voicemail”
Found great price and fast two-day shipping, very satisfied.
“I got free shipping and got the pair in 2 days!”
Repeated poor service with wrong items and significant fulfillment errors.
“I opened my package and its a 3xl purple knit cardigan”
Customer service consistently resolves issues and provides great experience.
“the solve it and go above and beyond to make it a GREAT experience.”
Inclusive company with generous charity donations and excellent customer service.
“they are extremely inclusive they are so generous and every month they donate”
Reviewer praises the company's excellent customer service highly.
“I was amazed on how good the customer service is!! 10 stars”
Authentic product, good store, responsive customer service, fast shipping.
“Good store and quality authentic product.”
Excellent selection, prompt fulfillment, and outstanding customer experience.
“Trend Savvy has hands down given me the best customer experience I have ever had.”
Reviewer reports a generally pretty good experience.
“Pretty good experience”
Never received package and seller unresponsive; reviewer calls it a scam.
“I never received my paquet . And not respond this is a scam.”
Poor customer service and everything about this company. I ordered three pairs of sunglasses, mine, my husband's and son’s. I was very categorical on the brand, color, and size. First, the person who attended to me was unprofessional and didn't understand the products or my needs. Secondly, the ordering process took longer than I could have imagined and it resulted in a delay. On arrival, I was curious to see how they looked like, another big mistake. They were not the colors I wanted. I was more than disappointed. I contacted them again and wanted a refund. This time they were fast. I resolved not to buy anything from them again.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Trend Savvy is an e-commerce fashion retailer that lists apparel, accessories and trend-driven items on an online storefront. Consumers typically encounter product pages, promotional pricing and site-based customer support. This profile is intended to help shoppers evaluate reviews and make informed purchasing decisions.