Across these reviews, Trinny London receives frequent praise for responsive customer service that resolves lost or damaged orders and names individual staff members for fast follow-up. Product feedback is generally positive, citing effective skincare, packaging and makeup performance, though some customers report isolated faults (e.g., eyeliner or pump problems). Delivery and returns are the most common friction points—several reviewers describe courier delays or restrictive return routes. If you are researching Trinny London, check shipping options and the returns policy, consider sampling sensitive skincare, and contact customer support for order issues.
Examples from available reviews (Oct 2022 – Feb 2026).
Voucher arrived nearly a month late causing embarrassment and dissatisfaction.
“Totally shambles and very embarrassing.”
Eyeliner broke and return policies prevented local exchange; customer service unhelpful.
“crayon has completely fallen out of the pencil.”
Customer service representative resolved tariff delays and dispatched a replacement promptly.
“She dealt with the logistics issue and got a new shipment out to me on a Sunday evening.”
Products are high-quality, personalized, multitasking, and affordable.
“I fell in love with Trinny London's multitasking formulas”
Customer service often resolves lost or damaged orders quickly; reviewers frequently name staff and note rapid replacements and follow-up.
Few reviews mention price directly; comments range from 'affordable' to 'not cheap but justified by perceived research and quality.'
Some customers report difficulties with returns, forms, or a lack of direct phone support; a few had trouble completing online orders.
Most reviewers praise product performance, packaging and skincare results, though a minority report faults (damaged items, faulty eyeliner or pump).
Many reviews note clear communication and prompt handling of delivery problems; a smaller number report courier delays or late dispatches.
Majority of reviewers describe positive overall experiences with products and support; a small number report delivery failures or product faults.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Customer service resolved a lost shipment and delivered items within four days.
“Customer service help me immediately!”
Customer service arranged prompt redelivery after a missing order.
“Fantastic service from the Trinny London team”
Skincare products are high quality and noticeably improved mature skin.
“The skin care is second to none”
After an ordering error customer service resolved the issue quickly.
“lovely products and amazing aftercare.”
A small product problem was resolved immediately by customer service.
“it was resolved immediately.”
Damaged item was replaced within 24 hours after customer service response.
“a replacement item had been sent out.”
Customer service helped resolve a delivery problem and products were praised.
“Fantastic service from Steff in customer services”
Company communicates and dealt professionally with a delivery problem.
“Trinny london always communicate and deliver promptly.”
Customer service resolved an issue quickly and products were praised.
“Ian sorted my issue straight away”
Voucher arrived nearly a month late causing embarrassment and dissatisfaction.
“Totally shambles and very embarrassing.”
Eyeliner broke and return policies prevented local exchange; customer service unhelpful.
“crayon has completely fallen out of the pencil.”
Customer service representative resolved tariff delays and dispatched a replacement promptly.
“She dealt with the logistics issue and got a new shipment out to me on a Sunday evening.”
Products are excellent and in-store and online support was fantastic.
“Excellent product and fantastic support both I store and online.”
Customer service resolved a missing parcel and suggested a phone contact would help.
“A phone number would also be handy for customer service.”
Late delivery was resent and apologized with a gift; excellent service.
“sending out order again with a surprise gift in it”
Lost order was acknowledged and products were resent promptly by customer service.
“she arranged for the products to be sent again !”
Customer service representative resolved complicated issues and assisted at an event.
“Thank you again Lauren for your patience and for resolving the issues quickly”
Longtime customer praises products and responsive customer service.
“Excellent customer service who deal with any queries quickly and efficiently.”
Customer service fixed a technical issue enabling international ordering.
“Lauren helped resolve a technical glitch so I could place my order online”
After a reaction, a representative arranged a refund and complimentary gift.
“arrange a refund and complimentary gift.”
Trinny London is an exceptional beauty and skincare brand that I recently had the pleasure of using. The easy, modern, and premium quality of their products has left me in awe. Their commitment to personalized beauty formulas ensures that each product matches my unique style.
The first thing that caught my attention was their sleek packaging, which reflects the high-end quality of the product inside. The wide range of shades for every skin tone was impressive as well. It took only a short time to find a perfect match for me.
I fell in love with Trinny London's multitasking formulas because it saved me both time and money since I didn't need to buy multiple products at once; just one or two was sufficient enough! To make things better, all their products are affordable compared to many similar brands out there.
Overall, I've had nothing but excellent experiences with Trinny London's products. They have exceeded my expectations on numerous occasions, making me feel more beautiful than ever before!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Trinny London is a UK-founded beauty brand known for makeup and skincare sold direct-to-consumer and through retail counters. The company emphasizes personalized color matching and compact, multiuse cosmetics alongside a skincare range. Consumers searching for Trinny London reviews often look for information on product performance, customer service, shipping and returns.