Reviews show that Truth Treatments’ products are frequently praised for visible skin benefits and formulation quality, with multiple customers noting hydration and glow. Many reviewers also highlight responsive customer service, helpful guidance, and successful ordering experiences, including sample packs for trial. However, several complaints focus on subscription handling and a few reports of unacknowledged messages or unexpected charges. Consumers should consider trying a sample pack first, check subscription settings carefully, and keep order/charge records to expedite any billing disputes.
Examples from available reviews (Nov 2021 – Feb 2026).
Order placed November 9; no tracking or responses by November 26.
“I have still not received the tracking number.”
Company placed orders on an unwanted subscription and ignored the customer's contact attempts.
“They placed that product on an AUTOMATIC MONTHLY REFILL which I did not request.”
Product hydrated skin and produced an immediate dewy glow.
“My skin is hydrated and has a dewy glow.”
Team provided hands-on support and answered questions promptly.
“The Truth Team is outstanding with answering all of my questions in a timely manner”
Most reviewers describe prompt, helpful customer service and order support; a minority report ignored messages or unresolved subscription problems.
Several customers call products reasonably priced or worth the cost; a few report unexpected charges or unwanted recurring billing.
Ordering and sample-pack experiences are often smooth and informative, but subscription management and modification have caused frustration for some.
Many reviewers report clear cosmetic benefits (hydration, glow) and praise product formulations and results across multiple items.
Most customers report quick, helpful email responses and transparency; a small subset reports slow or missing replies, especially around subscriptions.
Overall impressions are predominantly positive, noting product results and good service, though a few reviews flag serious billing or response issues.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (23) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Reviewer states the company provides excellent service.
“Excellent service”
Order lacked dispatch information and customer service did not respond.
“not received any emails on dispatch or delivery or tracking.”
Reviewer highly recommends the product and had an amazing experience.
“Amazing Product & Experience highly recommend!”
Product hydrated skin and produced an immediate dewy glow.
“My skin is hydrated and has a dewy glow.”
Experienced aesthetician prefers these products and trusts the formulator.
“I love this formulator and his skin wellness products.”
Customer service responded quickly and was very helpful.
“This company has great customer service and answered my request quickly.”
Team provided hands-on support and answered questions promptly.
“The Truth Team is outstanding with answering all of my questions in a timely manner”
Ordering and questions went smoothly; products arrived early.
“Had zero problems with ordering, getting questions answered and receiving the products ahead of schedule was awesome.”
Reviewer finds their vitamin C balm and oil superior for glowing skin.
“Their vitamin C balm and oil is far superior to the competition.”
Company quickly adjusted a duplicate order charge after contacting them.
“Thank you for adjusting the charge.”
Reviewer reports great product and positive outcomes.
“Great guy, great product, great outcomes.”
Company offers wonderful products at good prices and quick responses.
“This company has wonderful products, good price points and are responsive to emails quickly.”
Products are backed by science and priced reasonably.
“Truth has the best products with science to back them.”
Sample pack convinced reviewer; customer service responded quickly and helped.
“I have been so happy with my interactions with truth treatment systems.”
As a new customer they received helpful advice on products and usage order.
“I was given great advice on which products would be good for my skin and in which order I should use them.”
Company is transparent and provides quality natural products with attentive service.
“is very transparent in what their products contain & their purpose to provide quality natural products.”
Products make the reviewer's skin look and feel good.
“My skin looks and feels good.”
Company placed orders on an unwanted subscription and ignored the customer's contact attempts.
“They placed that product on an AUTOMATIC MONTHLY REFILL which I did not request.”
Reviewer praises the company's excellent customer service.
“Excellent customer service!”
Reviewer praises customer service and the product line after many orders.
“Great customer service. I have ordered many times from this company.”
Reviewer cannot modify subscription and has not received customer service response.
“There is no way to modify your subscription.”
Product performs as the company claims.
“Great product. Does what ou say it will do.”
Products are fantastic and ordering is easy.
“Fantastic products, easy ordering”
Turned out this company is a scam! I placed my order on November 9, and as of today, November 26, I have still not received the tracking number. They have stopped responding to my messages after the 7th day. I'm so upset. Everything on their website looks so great but it's not worth waiting around for almost a month. I'm starting to regret ever ordering from them. I won't be buying from them again either. If you're thinking of ordering from them, please do not! They will steal your money. Terrible service! I'm going to dispute this with PayPal as soon as possible.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Truth Treatments is an online skincare brand that sells topical skin products and treatment systems. Customer reviews reference specific items (Serum C, vitamin C balm and oil), sample packs, online ordering and subscription options. Reviewers include aestheticians and individual customers describing product effects and customer-service interactions.