Reviews Analyzed
21
We Collect & Analyze Reviews
Truth Treatments
Experiences & Reviews
Truth Treatments is an online skincare brand that sells topical skin products and treatment systems. Customer reviews reference specific items (Serum C, vitamin C balm and oil), sample packs, online ordering and subscription options. Reviewers include aestheticians and individual customers describing product effects and customer-service interactions.
Overview & Key Metrics
Positive Sentiment
95%
Latest Review
18d
Overall Rating
4.7
Our Analysis
🎯
Service quality
Most reviewers describe prompt, helpful customer service and order support; a minority report ignored messages or unresolved subscription problems.
Share of mentions
Strong
17%
💰
Value for money
Several customers call products reasonably priced or worth the cost; a few report unexpected charges or unwanted recurring billing.
Share of mentions
Mixed
7%
⚡
User experience
Ordering and sample-pack experiences are often smooth and informative, but subscription management and modification have caused frustration for some.
Share of mentions
Mixed
9%
🔧
Product quality
Many reviewers report clear cosmetic benefits (hydration, glow) and praise product formulations and results across multiple items.
Share of mentions
Strong
17%
📞
Communication
Most customers report quick, helpful email responses and transparency; a small subset reports slow or missing replies, especially around subscriptions.
Share of mentions
Strong
19%
⭐
Overall experience
Overall impressions are predominantly positive, noting product results and good service, though a few reviews flag serious billing or response issues.
Share of mentions
Strong
30%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – October 2025).
ACNE HEALTH SYSTEM
"Turned out this company is a scam! I placed my order on November 9, and as of today, November 26, I have still not received the tracking number. They have stopped responding to my messages after the 7th day. I'm so upset. Everything on their website looks so great but it's not worth waiting around for almost a month. I'm starting to regret ever ordering from them. I won't be buying from them again either. If you're thinking of ordering from them, please do not! They will steal your money. Terrible service! I'm going to dispute this with PayPal as soon as possible. "
Heather
Collected.reviews
Nov 27, 2021
Featured for: Long unresolved order complaint
They ignore your attempts to contact them.
"I ordered 1 bottle of Serum C (30ml) @ $170.20. They placed that product on an AUTOMATIC MONTHLY REFILL which I did not request. I have received a tot..."
Suzanne Gullotta
Trustpilot
Oct 01, 2025
Featured for: Subscription/unauthorized charge report
Hydrated and Dewy Glow
"My mid 50s skin was changing and felt dry and tight. I tried several other natural products and just wasn't satisfied. My skincare provider sug..."
Traci Cox Kincaid
Trustpilot
Oct 01, 2025
Featured for: Positive product results example
Holding my hand
"Kari held my hand in opening order and putting together kits for an event. In a clinic that is a start-up, she understands the ebbs and flows o..."
Kassandra
Trustpilot
Oct 01, 2025
Featured for: Detailed praise for responsive service
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
T
Traci Cox Kincaid
trustpilot.com
Oct 01, 2025
Hydrated and Dewy Glow
My mid 50s skin was changing and felt dry and tight. I tried several other natural products and just wasn't satisfied. My skincare provider sug...
P
Peg Thorsness
trustpilot.com
Oct 01, 2025
I love this formulator and his skin…
I love this formulator and his skin wellness products. I have been an aesthetician for over 50 years and never found a product that I like better nor...
C
Chandra LaRose
trustpilot.com
Oct 01, 2025
This company has great customer service…
This company has great customer service and answe...
K
Kassandra
trustpilot.com
Oct 01, 2025
Holding my hand
Kari held my hand in opening order and putting together kits for an event. In a clinic that is a start-up, she understands the ebbs and flows o...
B
Bruce Jacobs
trustpilot.com
Oct 01, 2025
Truth Treatment Systems is the Truth
Had zero problems with ordering, getting questions answere...
K
Kathryn Sanburn
trustpilot.com
Oct 01, 2025
The Best Products
Truth Treatment products are the best products out there! Their vitamin C balm and oil is far superior to t...
M
Marybeth Young
trustpilot.com
Oct 01, 2025
Thank you for responding quickly to my…
Thank you for responding quickly to my request. I believe an order went through as...
D
Dan
trustpilot.com
Oct 01, 2025
Great Company
Great guy, great pro...
D
Deborah
trustpilot.com
Oct 01, 2025
This company has wonderful products
This company has wonderful products, good pric...
L
Linda Lollar Hutchens
trustpilot.com
Oct 01, 2025
Truth has the best products with reasonable prices.
Truth has the best products with science...
A
Andrea
trustpilot.com
Oct 01, 2025
Great customer service
I have been so happy with my interactions with truth treatment systems. Firstly, I bought a small sample pack so I had two weeks to use the products a...
A
Amanda
trustpilot.com
Oct 01, 2025
New Customer
as a new customer I had LOTS of questions. I was given great advice on whi...
K
Kat
trustpilot.com
Oct 01, 2025
Truth Systems has a great "code of…
Truth Systems has a great "code of (customer) conduct & is very transparent in what their products contain & their purpose to provide quality n...
S
Susan Gilbert
trustpilot.com
Oct 01, 2025
I really like the products
I really like the products ....
S
Suzanne Gullotta
trustpilot.com
Oct 01, 2025
They ignore your attempts to contact them.
I ordered 1 bottle of Serum C (30ml) @ $170.20. They placed that product on an AUTOMATIC MONTHLY REFILL which I did not request. I have received a tot...
S
Suz
trustpilot.com
Oct 01, 2025
Excellent customer service!
...
M
Mary Ooten
trustpilot.com
Oct 01, 2025
Great customer service
Great customer service. I have ordered many times from thi...
J
Jamie Becker
trustpilot.com
Oct 01, 2025
There is no way to modify your…
There is no way to modify your subscription. I hav...
P
Patricia Freese
trustpilot.com
Oct 01, 2025
Great product
Great product. Does w...
A
AF
trustpilot.com
Oct 01, 2025
Fantastic products
Fantastic produc...
Conclusion
Reviews show that Truth Treatments’ products are frequently praised for visible skin benefits and formulation quality, with multiple customers noting hydration and glow. Many reviewers also highlight responsive customer service, helpful guidance, and successful ordering experiences, including sample packs for trial. However, several complaints focus on subscription handling and a few reports of unacknowledged messages or unexpected charges. Consumers should consider trying a sample pack first, check subscription settings carefully, and keep order/charge records to expedite any billing disputes.