Reviewers often praise strong results and fast, helpful customer support. Many mention hydrated, glowing skin and formulations they trust. A smaller set of comments flag missing dispatch or tracking emails and surprise subscription sign-ups. Those communication problems stand out against the mostly positive feedback on service and products.
Examples from available reviews (Nov 2021 – Mar 2026).
Team provided hands-on support and answered questions promptly.
“The Truth Team is outstanding with answering all of my questions in a timely manner”
Product hydrated skin and produced an immediate dewy glow.
“My skin is hydrated and has a dewy glow.”
Company placed orders on an unwanted subscription and ignored the customer's contact attempts.
“They placed that product on an AUTOMATIC MONTHLY REFILL which I did not request.”
Order lacked dispatch information and customer service did not respond.
“not received any emails on dispatch or delivery or tracking.”
Most service-related reviews describe quick, helpful support. People mention hands-on help, fast replies, and fixes for billing mistakes. A few note slow or missing responses, but positive accounts make up the bulk of these comments.
Price and value come up less often than product or service. Some reviewers call the pricing reasonable and the value strong. A few also link value to scientific support and clear ingredient information.
Many reviewers say ordering is straightforward, checkout is simple, and sample packs helped them decide what to buy. Subscription management is a repeating pain point, with some unable to change or cancel. Ease of navigation and ordering shows up more often than usability issues.
Reviews about quality repeatedly point to visible results, including more hydrated skin and a dewy glow. Several people cite specific formulas and clear ingredient details as reasons they trust the products. Across many reviews, effectiveness stands out as a steady positive theme.
Comments on communication split into two themes: helpful product guidance from staff and problems with shipping updates. Several reviewers say dispatch or tracking emails never arrived and that responses were slow. A smaller set repeatedly complains about unwanted automatic subscriptions.
Most reviewers describe very positive experiences, centered on results and responsive support. A smaller group reports major problems with order tracking and subscription enrollment. That gap creates a clear split between enthusiastic recommendations and specific operational complaints.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (23) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Reviewer states the company provides excellent service.
“Excellent service”
Order lacked dispatch information and customer service did not respond.
“not received any emails on dispatch or delivery or tracking.”
Reviewer highly recommends the product and had an amazing experience.
“Amazing Product & Experience highly recommend!”
Product hydrated skin and produced an immediate dewy glow.
“My skin is hydrated and has a dewy glow.”
Experienced aesthetician prefers these products and trusts the formulator.
“I love this formulator and his skin wellness products.”
Customer service responded quickly and was very helpful.
“This company has great customer service and answered my request quickly.”
Team provided hands-on support and answered questions promptly.
“The Truth Team is outstanding with answering all of my questions in a timely manner”
Ordering and questions went smoothly; products arrived early.
“Had zero problems with ordering, getting questions answered and receiving the products ahead of schedule was awesome.”
Reviewer finds their vitamin C balm and oil superior for glowing skin.
“Their vitamin C balm and oil is far superior to the competition.”
Company quickly adjusted a duplicate order charge after contacting them.
“Thank you for adjusting the charge.”
Reviewer reports great product and positive outcomes.
“Great guy, great product, great outcomes.”
Company offers wonderful products at good prices and quick responses.
“This company has wonderful products, good price points and are responsive to emails quickly.”
Products are backed by science and priced reasonably.
“Truth has the best products with science to back them.”
Sample pack convinced reviewer; customer service responded quickly and helped.
“I have been so happy with my interactions with truth treatment systems.”
As a new customer they received helpful advice on products and usage order.
“I was given great advice on which products would be good for my skin and in which order I should use them.”
Company is transparent and provides quality natural products with attentive service.
“is very transparent in what their products contain & their purpose to provide quality natural products.”
Products make the reviewer's skin look and feel good.
“My skin looks and feels good.”
Company placed orders on an unwanted subscription and ignored the customer's contact attempts.
“They placed that product on an AUTOMATIC MONTHLY REFILL which I did not request.”
Reviewer praises the company's excellent customer service.
“Excellent customer service!”
Reviewer praises customer service and the product line after many orders.
“Great customer service. I have ordered many times from this company.”
Reviewer cannot modify subscription and has not received customer service response.
“There is no way to modify your subscription.”
Product performs as the company claims.
“Great product. Does what ou say it will do.”
Products are fantastic and ordering is easy.
“Fantastic products, easy ordering”
Turned out this company is a scam! I placed my order on November 9, and as of today, November 26, I have still not received the tracking number. They have stopped responding to my messages after the 7th day. I'm so upset. Everything on their website looks so great but it's not worth waiting around for almost a month. I'm starting to regret ever ordering from them. I won't be buying from them again either. If you're thinking of ordering from them, please do not! They will steal your money. Terrible service! I'm going to dispute this with PayPal as soon as possible.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Truth Treatments makes and sells topical skincare products and professional formulations. Customers can buy single items and sample packs through the company’s online store. Product pages usually list ingredients and usage directions to help shoppers choose. Customers can also reach support for order and product questions by email and other customer service contacts.