Reviewers commonly praise Tucann’s materials, fit and overall product comfort; several customers say sizes and fabric meet expectations. However, a recurrent theme is difficulty with after-sales: many describe slow or unresponsive customer service, delayed deliveries and restrictive or unclear return/refund handling. If fit and fabric are your primary priorities, Tucann products receive positive remarks; if fast, reliable returns or proactive support are critical, reviews indicate caution. When ordering, check the size guidance carefully and document shipping and receipts in case return or exchange contact becomes necessary.
Examples from available reviews (Oct 2021 – Feb 2026).
Swimsuit fit perfectly and material was high quality.
“I’m obsessed with my Tucann swimsuit!”
Zipper broke quickly and customer support response was inadequate.
“the zipper broke on them almost immediately.”
Customer service did not respond and wrong size was delivered.
“They never respond to emails”
Items were high quality, comfortable, and shipped quickly.
“The quality is amazing”
Many reviewers report unresponsive or slow customer support, with repeated complaints about returns and unsatisfactory problem resolution.
Several buyers call prices high and report poor value when items arrive defective or when refunds and returns are difficult.
Customers are split: many praise fit and comfort, while others report wrong sizes, tight fits or older models lacking features.
Product fabric and fit are often praised, but a notable minority reports defects such as broken zips or missing vents.
Frequent reports of delayed or missing deliveries and unanswered emails contrast with some accounts of fast, on-time international shipping.
Overall impressions vary: satisfied buyers cite fit and fabric; many others report poor after-sales support and refund problems.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (32) · Reviews (18) · Reviews (1) · Quotes shortened · As of: February 2026
Order listed as in stock but shipping date unknown and no reimbursement.
“they don’t reimburse”
Great product but returns and order processing were slow and error-prone.
“Worst customer service/ order processing ever.”
In ocean waves, liner and shorts filled with air pockets, impeding swimming.
“liner and short fill with air pockets”
Returns were difficult and refunds took long and deducted shipping.
“the refund is less a shipping charge”
Customer service response was slow and courier had no record of contact.
“this request was not known there.”
Swimsuits acceptable but customer service and delivery were poor and obstructive.
“they get zero”
Order shipped incompletely and delivery was delayed before vacation.
“Tucann only shipped 1 of the 2 items.”
Swim shorts were comfortable, stylish, and high quality.
“quality is outstanding”
Reviewer liked the lining and length of the shorts.
“I love the lining and the length!”
After years of searching for a swim trunk that would make me feel good in my body, I found Tucann. I’m a 32 year old male that is very particular about swim trunks. I have a larger bum and no hips, so fitting into traditional men’s swimwear designed for the general public is nearly impossible without looking like a kid wearing his dad’s suit. The Tucann “Swim Trunk” is one of the only styles that accommodate my shape. I own three pairs, and I never leave home without one on vacation. It’s expensive for sure, but the quality of the material is superb, so it makes up for it.
Bravo Tucann!
Swim shorts were well made, attractive, and sizing was perfect.
“Well made, good looking swim shorts.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Tucann is an online swimwear brand selling men's and women's swim trunks, bikinis and related swim apparel. Listings and customer feedback indicate direct-to-consumer e-commerce with international shipping options and a focus on fit and fabric. Consumers researching Tucann commonly evaluate product fit, material quality, shipping speed and the company’s return and support process.