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We Collect & Analyze Reviews

Turmerry
Experiences & Reviews

Turmerry is an online bedding retailer that offers organic latex mattress toppers, pillows, duvets and mattress covers sold direct-to-consumer via its website and third-party channels. The brand emphasizes latex and organic bedding materials and targets shoppers seeking non‑toxic sleep products. Consumers researching Turmerry typically check reviews for product comfort, durability, shipping times, returns and customer support.

Overview & Key Metrics

Reviews Analyzed 21
Positive Sentiment 62%
Latest Review 17d
Overall Rating
3.4

Our Analysis

🎯

Service quality

Service experiences vary: several reviewers praise fast, helpful reps and smooth exchanges, while many others report unfulfilled orders, slow responses and refund delays.

Share of mentions
19%
Mixed
💰

Value for money

Per‑review opinions split: some customers say products are affordable and competitive versus in‑store prices; others call items pricey or available cheaper elsewhere.

Share of mentions
5%
Mixed
⚡

User experience

Most reviewers describe improved sleep, comfort and easy setup with toppers and pillows; a minority report fit issues, discomfort or product smell concerns.

Share of mentions
17%
Strong
🔧

Product quality

Product quality is commonly praised for comfort, durability and low odor; a smaller group reports defects such as tears, shrinkage or limp pillows on arrival.

Share of mentions
19%
Strong
📞

Communication

Communication is a frequent complaint: many reviews cite no replies, cancelled shipments or confusing messages, though some customers report prompt, clear replies.

Share of mentions
16%
Weak
⭐

Overall experience

Overall impressions are mixed: numerous buyers recommend Turmerry for product performance, while a notable share reports problematic fulfillment, returns and support.

Share of mentions
24%
Mixed

View all 21 public customer reviews – filtered by relevance →

Our Independent Methodology

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Data Collection

We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

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Always Current

Updated regularly with the latest reviews and customer feedback.

All Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025

D
Deborah
trustpilot.com Oct 01, 2025

Where's my Refund

Update 9/12 Trust Pilot reached out on behalf of Turmerry requesting additional details which I promptly provided. Evidently Turmerry reads and reacts...

E
EE
trustpilot.com Oct 01, 2025

Orders not fulfilled, non existent customer service.

I ordered a mattress topper cover TWO MONTHS ago, the order was confirmed but since then there's been 0 update. They dont answer emails either. Appare...

A
Adrienne Eisenberg
trustpilot.com Oct 01, 2025

Glad I chose Turmerry

I love my new mattress and the topper I recently received from Turmerry. Their products are very high quality while keeping their prices affordable. M...

Z
ZP
trustpilot.com Oct 01, 2025

Must have the shredded latex pillows

Purchased the shredded latex pillows after taking the pillow quiz. I sleep hot, suffer from migraines, neck pain, back pain, and poor sleep. The shred...

C
Christina Coleman
trustpilot.com Oct 01, 2025

Worst experience, no actual stock, the only thing they ship are pillows apparently.

I'll update once I receive my order. The process so far has been lackluster. I ordered on 6/28 and the website says as long as you live on the same co...

P
Puzzle People
trustpilot.com Oct 01, 2025

Excellent product and fast service

Excellent product and fast service! I ordered a standard latex pillow and received it quickly -- Ordere...

B
BoB Polacik
trustpilot.com Oct 01, 2025

Call before you oder from them and ask if they have your item in stock

They still have serious problems about fulfilling mattress orders. They have little or no inventory and outsource everything. It has been 30 days toda...

A
A A
trustpilot.com Oct 01, 2025

I wanted to like the products BUT….

I wanted to like the products but did not and then had challenges with customer service. I ordered a latex twin xl mattress topper and a zipper cover....

G
Golf Guy
trustpilot.com Oct 01, 2025

Oh my God

Oh my God, please never use this company. They have offshore customer support and you will never receive your item. Literally, I’ve been waiting weeks...

A
Andy Monthei
trustpilot.com Oct 01, 2025

Make a good bed a great bed

The topper is great. It turned a good bed that was firm into a great bed with a little softness added...

T
Traci Beyer
trustpilot.com Oct 01, 2025

I can't say enough good....

I can't say enough good about this company and their product(s). My experience is based on their customer service and the organic latex mattress toppe...

R
Rebecca Fusco
trustpilot.com Oct 01, 2025

i love,love my mattress topper

i love,love my mattress topper! im wondering why i waited so long, hesitant and unsure..but a clean organic product set me on track ,sleeping in peace...

M
Melanie R
trustpilot.com Oct 01, 2025

Good Experience

Bought a mattress topper from Turmerry a couple of years ago & love it. Really feels like sleeping on a cloud (and no off-gassing like some products,...

S
Shauna
trustpilot.com Oct 01, 2025

Worthy of a ten star review!

I was honestly very nervous about ordering a latex mattress online, but upon opening the box, I could tell that it was a great decision. The workmansh...

C
Chris Weber
trustpilot.com Oct 01, 2025

Overall happy with my 2" medium density…

Overall happy with my 2" medium density matress topper. Sleeps a little...

J
Jacob Perez
trustpilot.com Oct 01, 2025

Great 100% organic Duvet

Great 100% organic Duvet Im really enjoying sleeping in 100% org...

J
Jennifer Jacqueline Love
trustpilot.com Oct 01, 2025

I purchased the Queen soft topper and a…

I purchased the Queen soft topper and a mattress cover. When i was looking to buy this I also checked Amazon that was offering the same products with...

W
William
trustpilot.com Oct 01, 2025

Everything from start to finish was…

Everything from start to finish was absolutely excellent the product is unbelievable I bought a 4-inch flippa...

S
Stacy Fleischman
trustpilot.com Oct 01, 2025

Comfortable non-toxic pillows!!

I recently bought 2 different organic pillows from Turmerry—shredded latex and wool. They are absolutely the most comfortable pillows and I love knowi...

J
Jacqueline Hart
trustpilot.com Oct 01, 2025

Horrible bad business

Turmerry, is a scam, I returned their pillow back to them refused, I wasn't aware that they didn't put their returned address, they putca fake address...

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Conclusion

Reviewers most often praise Turmerry’s latex toppers and pillows for comfort, durability and minimal odor — product performance is the company’s main positive signal. However, a recurring set of reports cites delays, backorders, cancelled shipments and inconsistent responses to refund or return requests. If you’re considering Turmerry, confirm stock and delivery timelines with customer service before ordering and retain return/shipping documentation. For shoppers prioritizing product comfort the reviews are largely favorable; for those who need reliable fulfillment or fast refunds, the reported experiences are mixed.