Reviewers most often praise Turmerry’s latex toppers and pillows for comfort, durability and minimal odor — product performance is the company’s main positive signal. However, a recurring set of reports cites delays, backorders, cancelled shipments and inconsistent responses to refund or return requests. If you’re considering Turmerry, confirm stock and delivery timelines with customer service before ordering and retain return/shipping documentation. For shoppers prioritizing product comfort the reviews are largely favorable; for those who need reliable fulfillment or fast refunds, the reported experiences are mixed.
Examples from available reviews (Dec 2021 – Feb 2026).
High-quality mattress and topper with responsive customer service.
“Their products are very high quality while keeping their prices affordable.”
Order canceled without notice and customer service was terrible.
“They have offshore customer support and you will never receive your item.”
Returned an unused pillow but still hasn't received refund.
“I have still not received my refund”
Order delayed, confusing verification requests, and poor communication initially.
“This is all very strange and fishy.”
Service experiences vary: several reviewers praise fast, helpful reps and smooth exchanges, while many others report unfulfilled orders, slow responses and refund delays.
Per‑review opinions split: some customers say products are affordable and competitive versus in‑store prices; others call items pricey or available cheaper elsewhere.
Most reviewers describe improved sleep, comfort and easy setup with toppers and pillows; a minority report fit issues, discomfort or product smell concerns.
Product quality is commonly praised for comfort, durability and low odor; a smaller group reports defects such as tears, shrinkage or limp pillows on arrival.
Communication is a frequent complaint: many reviews cite no replies, cancelled shipments or confusing messages, though some customers report prompt, clear replies.
Overall impressions are mixed: numerous buyers recommend Turmerry for product performance, while a notable share reports problematic fulfillment, returns and support.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (34) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Outstanding, consistently kind and helpful customer service experiences.
“outstanding customer service I receive over and over”
Outstanding, consistently kind and helpful customer service experiences.
“outstanding customer service I receive over and over”
Customer support helped us exchange pillows successfully.
“Excellent customer support helping us exchange pillows!”
Customer support helped us exchange pillows successfully.
“Excellent customer support helping us exchange pillows!”
Mattress sagged from day one and caused significant back pain.
“DO NOT PURCHASE TURMERRY!”
Mattress sagged from day one and caused significant back pain.
“DO NOT PURCHASE TURMERRY!”
Reviewer says Turmerry is a great company.
“Great company!”
Reviewer says Turmerry is a great company.
“Great company!”
Very dissatisfied with expensive pillows and restrictive return policies.
“hands down the worst, most expensive pillows I've ever purchased.”
Very dissatisfied with expensive pillows and restrictive return policies.
“hands down the worst, most expensive pillows I've ever purchased.”
Great customer service and satisfaction with mattress and adjustable base.
“We are enjoying our new latex mattress and adjustable base very much.”
Great customer service and satisfaction with mattress and adjustable base.
“We are enjoying our new latex mattress and adjustable base very much.”
Pillow was too firm and return process left pending without replies.
“it is hard as a brick”
Pillow was too firm and return process left pending without replies.
“it is hard as a brick”
Returned an unused pillow but still hasn't received refund.
“I have still not received my refund”
Order confirmed but not shipped and emails go unanswered.
“They dont answer emails either.”
High-quality mattress and topper with responsive customer service.
“Their products are very high quality while keeping their prices affordable.”
Shredded latex pillows improved sleep and are comfortable.
“The shredded latex is so cozy and comfortable.”
Order delayed, confusing verification requests, and poor communication initially.
“This is all very strange and fishy.”
Received a heavenly latex pillow quickly and satisfied.
“The pillow is heavenly and it is just the right size for my needs.”
Order not shipped for 30 days, poor fulfillment and refund requested.
“They have little or no inventory and outsource everything.”
Topper felt rubbery and zipper cover shrank; returns were difficult.
“It shrank miserably.”
Order canceled without notice and customer service was terrible.
“They have offshore customer support and you will never receive your item.”
Topper improved bed comfort and company resolved a minor issue quickly.
“The topper is great.”
Topper durable and returns/exchange process handled well by service rep.
“Absolutely LOVE IT!!! Best topper ever!!”
Loved the organic topper and found helpful staff and easy setup.
“i love,love my mattress topper!”
Topper feels like sleeping on a cloud and has no off-gassing.
“Really feels like sleeping on a cloud”
Excellent workmanship and quality; comfortable and odorless products.
“The workmanship & quality is exceptional!”
2-inch medium topper provides pressure relief but sleeps a little warm.
“Sleeps a little warm, but not hot.”
Enjoying a cozy, well-fitting 100% organic duvet.
“Great 100% organic Duvet”
Products arrived damaged and exchange required burdensome donation proof.
“the topper had a tear in it”
Excellent ordering and transformative 4-inch flippable topper improved sleep.
“Everything from start to finish was absolutely excellent”
Organic shredded latex and wool pillows are comfortable and toxin-free.
“They are absolutely the most comfortable pillows”
Returned pillow lost and company charged $75, alleging bad practices.
“they have billed my credit card for $75.00”
They were able to get me a mattress topper in the exact size I wanted at a great price and it was delivered last week after days of waiting. I am very happy with my purchase from Latex Mattress Topper . I had previously been using a cotton mattress topper, which was not very comfortable. I decided to go with a latex mattress topper and I love it! It is much firmer than my old mattress topper, but that is exactly what I was looking for. The only downside is the delay and they also did not let me know that it would be coming from another store and when it would be ready for pick up. I had to send several other emails which were sluggishly responded to. Not sure if I will buy from them again soon, and if I will, it is only because the quality is first-class.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Turmerry is an online bedding retailer that offers organic latex mattress toppers, pillows, duvets and mattress covers sold direct-to-consumer via its website and third-party channels. The brand emphasizes latex and organic bedding materials and targets shoppers seeking non‑toxic sleep products. Consumers researching Turmerry typically check reviews for product comfort, durability, shipping times, returns and customer support.