Reviewers most often report strong product finishes and quiet, reliable lift operation, and many describe quick, helpful responses when parts or repairs are needed. At the same time, several reports call out specific problems: compatibility with certain TV or soundbar models, loose veneer or casters, and cabinets built without easy access for repairs. Return and exchange logistics are described as time consuming and potentially costly by some customers. If you’re considering a purchase, ask the seller about TV and soundbar compatibility, access panels or repair options, documented return procedures, and parts availability before ordering.
Examples from available reviews (Feb 2026).
Cabinet is extremely well made and customer service was very helpful.
“extremely well made, with a beautiful finish,”
Lift failed after six years and cabinet design prevents easy repairs.
“cabinet was built without any access panel to the the lift mechanism.”
Cabinet quality and customer service were good, but returns are costly and difficult.
“it costs anywhere from $1000-$1500.”
Cabinet had multiple compatibility and construction problems, and support was unhelpful.
“I should have sent the cabinet back”
Most reviewers describe prompt, helpful support and fast parts or replacements; a smaller group reports slow or unresponsive service in specific cases.
A few buyers explicitly call the cabinets affordable or good value, but mentions are limited so conclusions are tentative.
Many users report easy installation, quiet operation and satisfying daily use; a minority report compatibility or repair frustrations.
Multiple reviews praise build quality, finish and smooth lift operation; some describe defects, loose veneer, or access limitations for repairs.
Numerous buyers note clear order updates and helpful reps; others report poor follow-up on repairs or complicated return coordination.
Overall impressions are largely positive, citing good products and responsive support, though some customers experienced difficult repairs or returns.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Quotes shortened · As of: February 2026
Product has been great; company promptly replaced a broken remote sensor.
“they immediately sent us a replacement!”
Cabinet is extremely well made and customer service was very helpful.
“extremely well made, with a beautiful finish,”
Phone ordering was easy and the representative was knowledgeable and patient.
“Ordering was an enjoyable experience.”
Company identified needed parts and helped me replace the lift after errors.
“They are the only company that I would ever buy a TV Lift Cabinet”
Reviewer states TVLiftCabinet offers the best value for money.
“East or west TVLiftCabinet is the Best!!”
Customer service sent a replacement power cord at no-change and prioritized safety.
“5 STAR Customer Service.”
Cabinet had multiple compatibility and construction problems, and support was unhelpful.
“I should have sent the cabinet back”
Delivery issue was resolved within 24 hours and company arranged special delivery.
“they got on it and figured out the problem within 24 hrs.”
Product satisfied and customer support personally checked delivery status daily.
“they personally checked the status each time.”
Lift failed after six years and cabinet design prevents easy repairs.
“cabinet was built without any access panel to the the lift mechanism.”
Princeton cabinet fits a 75-inch TV and is beautiful and well made.
“It is beautiful and very well made.”
Company has been responsive with multiple communications and shipping updates.
“no less than four communications acknowledging my order”
Cabinet quality and customer service were good, but returns are costly and difficult.
“it costs anywhere from $1000-$1500.”
Lift broke and company provided only a DIY repair sheet that was useless, no help.
“Do-It-Yourself repair sheet, that was useless!”
Product is excellent, more affordable than competitors, and easy to install.
“Excellent product! And far cheaper than competitive products.”
Black Adagio cabinet arrived after backorder and fits decor and works perfectly.
“Although it was longer than we expected it was well worth the wait.”
Client loves the cabinet; it works smoothly and looks great in living room.
“My client loves everything about this cabinet - it works like a breeze”
Cabinet arrived well packaged, fits bed foot and operates smoothly and quietly.
“the mechanism operates smoothly and quietly.”
Cabinet hides TV neatly and the lift works with a push-button, excellent quality.
“pops up with just a push of a button.”
Delivery and installation were efficient and friendly, and the cabinet works well.
“delivered and unpacked and set in place by friendly efficient delivery people.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
TV Lift Cabinet is a company that designs and sells furniture with integrated motorized TV lift mechanisms for residential use. Their product range typically includes multiple cabinet styles and sizes, mounting options, and technical specifications aimed at concealing televisions in bedrooms, dens, or multi‑use rooms. Consumers researching this brand often look for build quality, compatibility with TV/soundbar models, repair access, and service or parts support.