Customers often mention quick replies from support and several cases where parts were replaced. Many praise the sturdy build, quiet lift action, and good-looking finishes. Some reviews describe lift failures, hard-to-reach components for repairs, and costly return shipping. A few customers say repair help stops at DIY instructions.
Examples from available reviews (Mar 2026).
Product has been great; company promptly replaced a broken remote sensor.
“they immediately sent us a replacement!”
Princeton cabinet fits a 75-inch TV and is beautiful and well made.
“It is beautiful and very well made.”
Lift failed after six years and cabinet design prevents easy repairs.
“cabinet was built without any access panel to the the lift mechanism.”
Lift broke and company provided only a DIY repair sheet that was useless, no help.
“Do-It-Yourself repair sheet, that was useless!”
Several reviewers describe quick part replacements, safety issues handled first, and deliveries set up for them. Some mention patient phone staff and shipment tracking that’s followed through. A few say the technical help fell short or amounted to a DIY repair sheet.
Several reviews say it costs less than comparable options and call it good value. Positive remarks tie the price to easy installation and solid construction. One reviewer points to high return costs that lowered the value for that buyer.
Buyers describe easy phone ordering, on-time delivery, and smooth operation once set up. Many say installation is simple and the lift runs quietly and reliably in daily use. A few mention backorders or longer waits before delivery.
Many reviews describe cabinets that feel well built, with clean finishes and quiet-running mechanisms. Others note fit or compatibility issues, build defects, and at least one lift that failed after several years. Several comments point to limited interior access that makes repairs harder.
One review mentions repeated order confirmations and shipping updates from staff. Other comments about communication are rare. There are few examples of ongoing back-and-forth beyond order and shipping updates.
Many reviewers report good results, with dependable operation and responsive follow-up service. A smaller group describes major frustration tied to mechanical failures, hard-to-handle repairs, or expensive returns. These mixed experiences lead to clearly different outcomes for owners.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Quotes shortened · As of: March 2026
Product has been great; company promptly replaced a broken remote sensor.
“they immediately sent us a replacement!”
Cabinet is extremely well made and customer service was very helpful.
“extremely well made, with a beautiful finish,”
Phone ordering was easy and the representative was knowledgeable and patient.
“Ordering was an enjoyable experience.”
Company identified needed parts and helped me replace the lift after errors.
“They are the only company that I would ever buy a TV Lift Cabinet”
Reviewer states TVLiftCabinet offers the best value for money.
“East or west TVLiftCabinet is the Best!!”
Customer service sent a replacement power cord at no-change and prioritized safety.
“5 STAR Customer Service.”
Cabinet had multiple compatibility and construction problems, and support was unhelpful.
“I should have sent the cabinet back”
Delivery issue was resolved within 24 hours and company arranged special delivery.
“they got on it and figured out the problem within 24 hrs.”
Product satisfied and customer support personally checked delivery status daily.
“they personally checked the status each time.”
Lift failed after six years and cabinet design prevents easy repairs.
“cabinet was built without any access panel to the the lift mechanism.”
Princeton cabinet fits a 75-inch TV and is beautiful and well made.
“It is beautiful and very well made.”
Company has been responsive with multiple communications and shipping updates.
“no less than four communications acknowledging my order”
Cabinet quality and customer service were good, but returns are costly and difficult.
“it costs anywhere from $1000-$1500.”
Lift broke and company provided only a DIY repair sheet that was useless, no help.
“Do-It-Yourself repair sheet, that was useless!”
Product is excellent, more affordable than competitors, and easy to install.
“Excellent product! And far cheaper than competitive products.”
Black Adagio cabinet arrived after backorder and fits decor and works perfectly.
“Although it was longer than we expected it was well worth the wait.”
Client loves the cabinet; it works smoothly and looks great in living room.
“My client loves everything about this cabinet - it works like a breeze”
Cabinet arrived well packaged, fits bed foot and operates smoothly and quietly.
“the mechanism operates smoothly and quietly.”
Cabinet hides TV neatly and the lift works with a push-button, excellent quality.
“pops up with just a push of a button.”
Delivery and installation were efficient and friendly, and the cabinet works well.
“delivered and unpacked and set in place by friendly efficient delivery people.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
TV Lift Cabinet designs and builds motorized furniture that hides a TV and lifts it into view. It sells several cabinet models in different sizes and finishes for flat-screen TVs. Product pages list specs, compatibility notes, and installation instructions for installers and homeowners. The company also sells replacement parts and accessories, including lift mechanisms, remotes, and power cords. Customers can order on the website or contact sales for custom sizes and options.