Reviews fall into two camps: orders that show up fast and orders that don’t arrive or arrive damaged. Happy customers point to a strong range of niche fragrances and quick shipping. Complaints focus on broken sample vials, surprise charges at checkout, and slow or unhelpful support. Overall, order results and after-sale help vary sharply.
Examples from available reviews (Nov 2021 – Mar 2026).
Was charged £75 instead of £3.99 and could not get a refund.
“charged £75 fir a thimble of perfume”
Glass perfume samples arrived broken due to inadequate packaging.
“They ship glass perfume bottles in bubble mailers”
Couldn't reach customer service and package was rerouted without notification.
“I have been trying to get ahold of someone in customer service for about a week.”
Favored source for samples with amazing selection and fast delivery.
“amazing selection, mostly niche fragrances”
Several reviewers mention fast delivery and well-protected packaging for factory samples and orders. Others describe shipments that never arrived and long waits without a fix. A few say refunds or replacements were handled poorly.
Some reviews mention surprise or higher-than-expected charges at checkout and trouble getting refunds. Others say prices are fair on full orders and sample bundles. Several complaints also point to undisclosed expedited fees.
Many customers highlight a wide, niche-leaning fragrance selection and regular access to discovery samples. Positive feedback often ties quick fulfillment to faster sampling. A smaller group says the sample format they received was disappointing.
Several reviews describe broken glass vials arriving after being packed poorly. Some customers say sample packs contained scents that smelled off or unpleasant. Others report authentic, well-presented items delivered on time.
Multiple reviewers say customer service was hard to reach and provided little or no help. A few describe orders being rerouted without notice and support refusing requests. Examples of quick, helpful replies are uncommon here.
The reviews show a clear split between very satisfied purchases and frustrating experiences. Positive orders most often mention selection and speed. Negative ones most often mention damage, surprise charges, and unresponsive support.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (14) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Full-size bottle was missing and customer support handled refund poorly.
“Only the samples showed up.”
Was charged £75 instead of £3.99 and could not get a refund.
“charged £75 fir a thimble of perfume”
Glass perfume samples arrived broken due to inadequate packaging.
“They ship glass perfume bottles in bubble mailers”
Ordered $50 of samples a month and a half ago, none delivered.
“Still no order received.”
Received a sample pack with unpleasant scents, one smelled like gasoline.
“One actually smelled like gasoline!!”
Happy with the huge selection and very fast shipping.
“Huge selection and extremely fast shipping.”
Received authentic goods with very fast shipping.
“Authentic goods! and very fast shipping!”
Multiple orders arrived safely packaged with quick delivery and reasonable prices.
“They send factory samples, safely packaged and quick delivery.”
Couldn't reach customer service and package was rerouted without notification.
“I have been trying to get ahold of someone in customer service for about a week.”
Samples require a $20 expedited shipping fee revealed only at checkout.
“Only ships samples with expedited shipping $20”
Samples arrived as messy, broken vials contrary to product descriptions.
“they will send you messy squeeze bottles and spritzers with broken nozzles”
Received disappointing sample formats and support refused to help.
“despite the photo showing spray vials for them”
Favored source for samples with amazing selection and fast delivery.
“amazing selection, mostly niche fragrances”
They offer a good selection of perfumes.
“Good selection of perfumes.”
I just received my order of perfume from Twisted Lily, which according to many sites and shops is impossible to find. From start to finish, I can't say enough about this company. The quality is excellent, the prices are very reasonable and, wonderful customer service. The perfume was delivered on time and packaged very beautifully. I was so excited to receive my perfume, I even opened it immediately in my car….lol! Bottomline, I am very pleased with my purchase from Twisted Lily. Thank you for the good quality of your service! I am very happy with the perfume and will definitely shop here again!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Twisted Lily is an online fragrance retailer selling niche and designer perfumes. It offers samples, discovery sets, and full-size bottles for trying and collecting. Product pages usually list scent notes, brand names, and size choices. Shoppers order through the online checkout and pick from available shipping options.