Reviews for Twisted Lily show a clear pattern: many customers praise the retailer’s selection, authenticity, and fast shipping, while a significant number report problems with sample condition, unexpected charges, and customer support responsiveness. If you’re considering Twisted Lily, check the product and sample format descriptions carefully and review shipping and returns terms before checkout. For first-time buyers, consider ordering a small, lower-cost item to confirm packaging and delivery practices. Keep records of order confirmations and communications so you can reference them if you need a refund or dispute a charge.
Examples from available reviews (Nov 2021 – Feb 2026).
Excellent product quality, reasonable prices, timely delivery, and great service.
“The quality is excellent, the prices are very reasonable and, wonderful customer service.”
Was charged £75 instead of £3.99 and could not get a refund.
“charged £75 fir a thimble of perfume”
Glass perfume samples arrived broken due to inadequate packaging.
“They ship glass perfume bottles in bubble mailers”
Couldn't reach customer service and package was rerouted without notification.
“I have been trying to get ahold of someone in customer service for about a week.”
Shipping and fulfillment are mixed: many note fast, well-packed deliveries; several report delays, breakage, and difficult returns.
Price perception varies: some call prices reasonable and goods authentic; others report unexpected charges and costly sample shipping.
Ordering experience varies: several praise selection and speed; many cite hidden fees, unclear sample formats, and checkout surprises.
Product quality is mixed: many praise authentic selection; multiple reports describe leaking vials, broken bottles, and inconsistent sample types.
Communication trends negative: multiple reviewers say support was unresponsive or refused refunds; a few report helpful replies.
Overall opinions split: many customers are satisfied with selection and fast delivery; a notable subset reports damaged items and poor service.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (14) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Full-size bottle was missing and customer support handled refund poorly.
“Only the samples showed up.”
Was charged £75 instead of £3.99 and could not get a refund.
“charged £75 fir a thimble of perfume”
Glass perfume samples arrived broken due to inadequate packaging.
“They ship glass perfume bottles in bubble mailers”
Ordered $50 of samples a month and a half ago, none delivered.
“Still no order received.”
Received a sample pack with unpleasant scents, one smelled like gasoline.
“One actually smelled like gasoline!!”
Happy with the huge selection and very fast shipping.
“Huge selection and extremely fast shipping.”
Received authentic goods with very fast shipping.
“Authentic goods! and very fast shipping!”
Multiple orders arrived safely packaged with quick delivery and reasonable prices.
“They send factory samples, safely packaged and quick delivery.”
Couldn't reach customer service and package was rerouted without notification.
“I have been trying to get ahold of someone in customer service for about a week.”
Samples require a $20 expedited shipping fee revealed only at checkout.
“Only ships samples with expedited shipping $20”
Samples arrived as messy, broken vials contrary to product descriptions.
“they will send you messy squeeze bottles and spritzers with broken nozzles”
Received disappointing sample formats and support refused to help.
“despite the photo showing spray vials for them”
Favored source for samples with amazing selection and fast delivery.
“amazing selection, mostly niche fragrances”
They offer a good selection of perfumes.
“Good selection of perfumes.”
I just received my order of perfume from Twisted Lily, which according to many sites and shops is impossible to find. From start to finish, I can't say enough about this company. The quality is excellent, the prices are very reasonable and, wonderful customer service. The perfume was delivered on time and packaged very beautifully. I was so excited to receive my perfume, I even opened it immediately in my car….lol! Bottomline, I am very pleased with my purchase from Twisted Lily. Thank you for the good quality of your service! I am very happy with the perfume and will definitely shop here again!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Twisted Lily is an online fragrance retailer focused on selling niche and designer perfume samples and small-format bottles through an e-commerce storefront. Consumers researching Twisted Lily often look for details about sample formats, shipping options, authenticity of goods, and return/refund policies. When searching reviews, users typically compare sample condition, delivery reliability, and customer support responsiveness.