Reviews Analyzed
14
We Collect & Analyze Reviews
Twisted Lily
Experiences & Reviews
Twisted Lily is an online fragrance retailer focused on selling niche and designer perfume samples and small-format bottles through an e-commerce storefront. Consumers researching Twisted Lily often look for details about sample formats, shipping options, authenticity of goods, and return/refund policies. When searching reviews, users typically compare sample condition, delivery reliability, and customer support responsiveness.
Overview & Key Metrics
Positive Sentiment
43%
Latest Review
23d
Overall Rating
2.7
Our Analysis
🎯
Service quality
Shipping and fulfillment are mixed: many note fast, well-packed deliveries; several report delays, breakage, and difficult returns.
Share of mentions
Mixed
19%
💰
Value for money
Price perception varies: some call prices reasonable and goods authentic; others report unexpected charges and costly sample shipping.
Share of mentions
Mixed
12%
⚡
User experience
Ordering experience varies: several praise selection and speed; many cite hidden fees, unclear sample formats, and checkout surprises.
Share of mentions
Mixed
20%
🔧
Product quality
Product quality is mixed: many praise authentic selection; multiple reports describe leaking vials, broken bottles, and inconsistent sample types.
Share of mentions
Mixed
17%
📞
Communication
Communication trends negative: multiple reviewers say support was unresponsive or refused refunds; a few report helpful replies.
Share of mentions
Weak
9%
⭐
Overall experience
Overall opinions split: many customers are satisfied with selection and fast delivery; a notable subset reports damaged items and poor service.
Share of mentions
Mixed
24%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 14 verified reviews (November 2021 – October 2025).
Gentle Fluidity Gold Fragrance
"I just received my order of perfume from Twisted Lily, which according to many sites and shops is impossible to find. From start to finish, I can't say enough about this company. The quality is excellent, the prices are very reasonable and, wonderful customer service. The perfume was delivered on time and packaged very beautifully. I was so excited to receive my perfume, I even opened it immediately in my car….lol! Bottomline, I am very pleased with my purchase from Twisted Lily. Thank you for the good quality of your service! I am very happy with the perfume and will definitely shop here again!
"
Tanasha Floyd
Collected.reviews
Nov 19, 2021
Featured for: Positive praise for product, price, service
Scammers
"This is a scam company ordered a 3.99 sample when the payment went through it converted to dollars and charged £75 fir a thimble of perfume, e..."
Andy Smith
Trustpilot
Oct 01, 2025
Featured for: Complaint about incorrect charge and refund
They ship glass perfume bottles in…
"They ship glass perfume bottles in bubble mailers, with predictable results. Then they want the perfume returned "in unopened and sellable condition"..."
Therese Arkenberg
Trustpilot
Oct 01, 2025
Featured for: Broken shipments, packaging and returns issue
TERRIBLE
"Terrible. I have been trying to get ahold of someone in customer service for about a week. No luck. My package was delivered to a UPS checkpoint witho..."
Teresa S.
Trustpilot
Oct 01, 2025
Featured for: No customer response; delivery mishandled
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 14 reviews
All Customer Reviews
Sources: Trustpilot (13) · Collected.reviews (1) · Quotes shortened · As of: October 2025
A
Andy Smith
trustpilot.com
Oct 01, 2025
Scammers
This is a scam company ordered a 3.99 sample when the payment went through it converted to dollars and charged £75 fir a thimble of perfume, e...
T
Therese Arkenberg
trustpilot.com
Oct 01, 2025
They ship glass perfume bottles in…
They ship glass perfume bottles in bubble mailers, with predictable results. Then they want the perfume returned "in unopened and sellable condition"...
A
Austin Graham
trustpilot.com
Oct 01, 2025
Worst decent service available
Worst decent service available. I ordered $50 worth of samples and it ha...
K
Keri DeWaele
trustpilot.com
Oct 01, 2025
Awful fragrances!
I received a 12 sample pack as a Christmas gift. All samples were intact but one smelled wo...
T
Tammy Bee
trustpilot.com
Oct 01, 2025
Huge selection and extremely fast…
Huge selection and extremel...
s
see see
trustpilot.com
Oct 01, 2025
Authentic goods
Authentic goods! and very fas...
O
Olga Chernyak
trustpilot.com
Oct 01, 2025
Love Twisted Lily!
Have ordered from Twisted Lily few times now and have not had any issues. They send fact...
T
Teresa S.
trustpilot.com
Oct 01, 2025
TERRIBLE
Terrible. I have been trying to get ahold of someone in customer service for about a week. No luck. My package was delivered to a UPS checkpoint witho...
A
Alex Ekvik
trustpilot.com
Oct 01, 2025
Insanely expensive shipping
Only ships samples with expedited shipping $20, which is not...
T
Taylor Nowaskie
trustpilot.com
Oct 01, 2025
Bad business! Stay away!!
Had a similar experience to someone else here. Don’t order samples from them!! They will send you messy squeeze bottles and spritzers with broken nozz...
C
Chase Martin
trustpilot.com
Oct 01, 2025
You don't receive what's pictured, and they don't care.
I received three 2ml spray samples (one arrived leaking) and two 1ml single-use squeeze packets of fragrance (which spill everywhere), despite the pho...
M
Mr. Knight
trustpilot.com
Oct 01, 2025
amazing selection
amazing selection, mostly niche fragrances but they do sell out fast on things that are the best. fast delivery, test stripes, coupon code. i know tha...
A
Aali Farooqi
trustpilot.com
Oct 01, 2025
Good selection of perfumes.
...
T
Tanasha Floyd
Collected.reviews
Nov 19, 2021
Gentle Fluidity Gold Fragrance
I just received my order of perfume from Twisted Lily, which according to many sites and shops is impossible to find. From start to finish, I can't say enough about this company. The quality is excellent, the prices are very reasonable and, wonderful customer service. The perfume was delivered on time and packaged very beautifully. I was so excited to receive my perfume, I even opened it immediately in my car….lol! Bottomline, I am very pleased with my purchase from Twisted Lily. Thank you for the good quality of your service! I am very happy with the perfume and will definitely shop here again!
Conclusion
Reviews for Twisted Lily show a clear pattern: many customers praise the retailer’s selection, authenticity, and fast shipping, while a significant number report problems with sample condition, unexpected charges, and customer support responsiveness. If you’re considering Twisted Lily, check the product and sample format descriptions carefully and review shipping and returns terms before checkout. For first-time buyers, consider ordering a small, lower-cost item to confirm packaging and delivery practices. Keep records of order confirmations and communications so you can reference them if you need a refund or dispute a charge.