Reviews show Twisted Tailor is frequently praised for garment design, fit and finishing, and many customers report fast international shipping. Several reviewers note consistently good customer service and successful exchanges for special orders like wedding suits. Recurrent negatives focus on occasional sizing inconsistencies, isolated delivery errors (for example a package left in the wrong place), and added tariff or return costs that affect value. Prospective buyers should verify sizing charts and check potential import duties or return costs before ordering.
Examples from available reviews (Nov 2021 – Feb 2026).
Received a wrongly sized suit and seller insisted it was correct.
“they sent me the wrong size”
Quick international shipping, excellent fit and quality.
“Of course, the fit and the quality are amazing.”
Exceptional service and consistently excellent style and quality.
“the level of service we received was nothing short of amazing.”
One XL shirt was much larger than previous sizes and can't be returned.
“This one is much larger”
Most reviewers report helpful, timely service for orders and exchanges; a minority describe poor handling of a sizing complaint.
Many find prices reasonable, but several reviewers flagged tariffs, return shipping costs, or material choices that reduced perceived value.
Frequent praise for fast, reliable shipping and smooth ordering; occasional delivery mistakes and stock errors were reported.
Most reviewers praise fit, finish and design; a few mention inconsistent sizing, loose buttons, or material preferences.
Several buyers cite responsive, kind customer service representatives; at least one review reports an unsatisfactory written reply.
Overall impressions are positive with many repeat buyers; isolated negative experiences relate mainly to fit and returns.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
My boyfriend is so fond of skinny suits that I decided to buy him a new one from this shop as a surprise. It came in six days, so I was very happy. However, the measurements are different from what I sent them! Of course, the suit doesn't fit him good at all! He looks ridiculous and quite silly as well. After sending them a letter with several pictures, they replied that it's the correct size. What a joke? I gave his measurements, they sent me the wrong size and they got the guts to reply it's the same size. What kind of logic is that? They made me look like a fool! This is so disgraceful! I will never deal with them again. So, be careful if you decide to buy from this shop.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Twisted Tailor is a UK-based ready-to-wear menswear brand selling suits, jackets, shirts and trousers with distinctive, fashion-forward designs. The brand operates an online store that ships internationally and targets customers seeking slim and statement menswear silhouettes.