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We Collect & Analyze Reviews

UFC Store
Experiences & Reviews

UFC Store is the official online retail channel for UFC-branded merchandise, offering licensed apparel, fan gear and collectibles. The site lists clothing, accessories and event-related items and includes published shipping and returns information for customers. Consumers commonly search the store for fighter-branded apparel, training gear and official merch tied to UFC events.

Overview & Key Metrics

Reviews Analyzed 21
Positive Sentiment 5%
Latest Review 28d
Overall Rating
1.2

Our Analysis

🎯

Service quality

Many reviewers report late, cancelled or missing orders, lost packages and inconsistent stock; delivery promises frequently go unmet.

Share of mentions
21%
Weak
💰

Value for money

Customers report extra fees, un-applied discounts, unexpected duties and refund delays; several say price did not match received value.

Share of mentions
18%
Weak
⚡

User experience

Users report website or account problems, locked accounts and checkout or discount-code failures that prevented smooth ordering.

Share of mentions
8%
Weak
🔧

Product quality

Some buyers received wrong, low-quality or altered items — stained shirts, incorrect sizing and non-official-feeling prints were reported.

Share of mentions
6%
Weak
📞

Communication

Numerous complaints about unresponsive support, repetitive automated emails, bounced mailboxes and difficulty reaching a human agent.

Share of mentions
19%
Weak
⭐

Overall experience

Most reviewers describe negative overall experiences: missing items, unresolved issues and refunds only after repeated contact or disputes.

Share of mentions
28%
Weak

View all 21 public customer reviews – filtered by relevance →

Our Independent Methodology

How we analyze customer reviews without bias

Data Collection

We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

100% Independent

Zero company influence. No payments, no bias — just real customer voices.

Always Current

Updated regularly with the latest reviews and customer feedback.

All Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025

C
Cecilia Heidemann
trustpilot.com Oct 01, 2025

Merch never arrived.

I ordered 2 T-shirts and a hoodie which were ment to be deliver...

I
Ishan Chatterjee
trustpilot.com Oct 01, 2025

The order from ufcstore keeps getting…

The order from ufcstore keeps getting cancelled and account gets locked.. fanatics has rea...

S
Sofía C
trustpilot.com Oct 01, 2025

Bought some shorts as a Christmas gift

Bought some shorts as a Christmas gift, never arrived and until Ja...

J
Jason Webb
trustpilot.com Oct 01, 2025

So I received my Alex Pereira T-Shirt…

So I received my Alex Pereira T-Shirt to give my brother for a Christmas present, to find it’s not official merch and the t-shirt was a Gildan t-shirt...

A
Abdulrahman Alsaleh
trustpilot.com Oct 01, 2025

Scammers

Scammers! I ordered a nurmagomedov walkout hoodie and when it arrived i checked and says numagomedov. TYPO! After a week of back and forth with their...

T
Travis Craig
trustpilot.com Oct 01, 2025

Shipping is an absolute joke… they have…

Shipping is an absolute joke… they have...

M
Mike Canolog
trustpilot.com Oct 01, 2025

Full of sly extra charges & doesn't…

Full of sly extra charges & doesn't apply all of the discount I was entitled too. I would have bought the product without one of my...

A
Afraz Khan
trustpilot.com Oct 01, 2025

"Fanatics Retail Group" that enabled…

"Fanatics Retail Group" that enabled the "UFC Online Store" service is offering a "VERY POOR" service. I would actually say is it "UNABLE" to actually...

B
Bobby Stefansen Acevski
trustpilot.com Oct 01, 2025

BE AWARE

BE AWARE! I purchased a t-shirt and after almost 3 months I still haven't received it even though the maximum wait time was shipment within 5 business...

S
Simon K
trustpilot.com Oct 01, 2025

DONT BUY FROM HERE

Website is terrible a bunch of scammers that take...

P
Patricia Gorham Corso
trustpilot.com Oct 01, 2025

Do not order from this site

This is a scam site. They took my money and had no...

B
Buzz Stock
trustpilot.com Oct 01, 2025

Awful Quality T-Shirts

So I used to order stuff from the UFC for years starting back in 2011. Took a break for a while and then saw a shirt i likes so ordered, cost £40. Whe...

T
Tomasz Gieszcz
trustpilot.com Oct 01, 2025

Very bad store 👎 👎👎

Very bad store. Joke not UFC, funny company. Feedback without any value. Like talking with chatboot.... No...

T
T F
trustpilot.com Oct 01, 2025

1985 called and they want their…

1985 called and they want their customer service back! Wow! I didn't think in this day and age we still have such atrocious / non existent service by...

J
Johnathan Rugby
trustpilot.com Oct 01, 2025

Completely disappointed in the UFC

Completely disappointed in the UFC. I have two products that I paid for not show up in my order. I have been trying to contact them for over two month...

D
Deb Rosencrans
trustpilot.com Oct 01, 2025

It’s so unfortunate that a company can…

It’s so unfortunate that a company can take your money but don’t send the merchandise. There is no one on the c...

C
Chez Royle
trustpilot.com Oct 01, 2025

Take your money but don't deliver the full order

Ordered in October - 4 t-shirts for sons birthday 1 arrived Will not respond have sent over 8 complaints Had to pay additional duty of 28 euros...

S
Sarah Jane
trustpilot.com Oct 01, 2025

If I could score 0 I would

If I could score 0 I would. Order placed 3rd December, ‘dispatched’ on 5th yet the courier is still yet to receive it. Rang last 3 days and been fobbe...

L
Lorraine Gibney
trustpilot.com Oct 01, 2025

This company is shocking I placed an…

This company is shocking I placed an order in 3rd December not one preppy back from them still haven’t received my parcel which it’s gift now I’m not...

A
Ashley Lybarger
trustpilot.com Oct 01, 2025

If I could give it an even less stars I…

If I could give it an even less stars I would. I ordered 2 of the hoodies in size l, a white hoodie and a black hoodie. The operator sent my items exp...

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Conclusion

Reviews in this sample repeatedly flag order fulfilment and customer-service issues: delayed or missing deliveries, lost packages and long waits for refunds. Multiple reviewers report extra fees, discounts not applied and unexpected duties that affected perceived value. Several buyers received wrong or poor-quality items (stains, incorrect sizing or non-official-feeling prints) and describe slow or unhelpful responses from support. Some customers did receive refunds but only after repeated contacts or escalation. If you plan to buy time-sensitive or high-value items, consider verifying tracking, double-checking discount application, and using payment protections until service and fulfilment concerns are resolved.