Reviews in this sample repeatedly flag order fulfilment and customer-service issues: delayed or missing deliveries, lost packages and long waits for refunds. Multiple reviewers report extra fees, discounts not applied and unexpected duties that affected perceived value. Several buyers received wrong or poor-quality items (stains, incorrect sizing or non-official-feeling prints) and describe slow or unhelpful responses from support. Some customers did receive refunds but only after repeated contacts or escalation. If you plan to buy time-sensitive or high-value items, consider verifying tracking, double-checking discount application, and using payment protections until service and fulfilment concerns are resolved.
Examples from available reviews (Dec 2021 – Feb 2026).
Order partially delivered and long delayed with poor communication and stock management.
“I ordered 3 shirts and received only 1 which itself was delayed greatly.”
Received wrong hoodie with typo; support demanded return shipping payment.
“they said that I have to pay for shipping for the return so they would process my refund.”
Hidden extra charges applied and discount codes were not correctly applied.
“Full of sly extra charges & doesn't apply all of the discount I was entitled too.”
Hoodies arrived stained and in wrong size; customer service didn't resolve.
“the white hoodie was stained with something reddish near the zipper.”
Many reviewers report late, cancelled or missing orders, lost packages and inconsistent stock; delivery promises frequently go unmet.
Customers report extra fees, un-applied discounts, unexpected duties and refund delays; several say price did not match received value.
Users report website or account problems, locked accounts and checkout or discount-code failures that prevented smooth ordering.
Some buyers received wrong, low-quality or altered items — stained shirts, incorrect sizing and non-official-feeling prints were reported.
Numerous complaints about unresponsive support, repetitive automated emails, bounced mailboxes and difficulty reaching a human agent.
Most reviewers describe negative overall experiences: missing items, unresolved issues and refunds only after repeated contact or disputes.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (28) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Paid for faster shipping but package never progressed and support misled.
“I was able to recieve a refund so i gave 2 stars instead of one”
Paid for faster shipping but package never progressed and support misled.
“I was able to recieve a refund so i gave 2 stars instead of one”
Could not cancel order because system marked it shipped despite not shipping.
“there was no way to cancel the order and that I only had 3 minutes to cancel the order after order placement!”
Could not cancel order because system marked it shipped despite not shipping.
“there was no way to cancel the order and that I only had 3 minutes to cancel the order after order placement!”
Hoodie quality praised but customer service gave unclear pre-order information.
“Incredible hoodie!”
Hoodie quality praised but customer service gave unclear pre-order information.
“Incredible hoodie!”
Order still not delivered after seven weeks and no response.
“Order was placed 7 weeks ago. Still not deliver.”
Order still not delivered after seven weeks and no response.
“Order was placed 7 weeks ago. Still not deliver.”
Ordered items never arrived and payment was kept.
“None of it arrived. They basicly stole my money.”
Orders are cancelled and account locked; support can't resolve.
“Customer Support is pathetic they cant resolve the issue!”
Shorts never arrived; after many messages they finally received a refund.
“never arrived and until January 30 and MANY back and forward messages I finally got a refund”
Received non-official, poor-quality printed T-shirt instead of official merch.
“it’s not official merch and the t-shirt was a Gildan t-shirt”
Received wrong hoodie with typo; support demanded return shipping payment.
“they said that I have to pay for shipping for the return so they would process my refund.”
Shipping repeatedly fails; more packages lost than delivered.
“Shipping is an absolute joke...they have lost more of my packages than delivered!”
Hidden extra charges applied and discount codes were not correctly applied.
“Full of sly extra charges & doesn't apply all of the discount I was entitled too.”
Order partially delivered and long delayed with poor communication and stock management.
“I ordered 3 shirts and received only 1 which itself was delayed greatly.”
Item never arrived after months and support stopped responding.
“I have now come to the realisation that I'll never get my t-shirt.”
Reviewer calls website scammers but received refund.
“Website is terrible a bunch of scammers that take your money.”
Site took payment and did not fulfill the order.
“This is a scam site. They took my money and had no intention of fulfilling my order.”
Shirt arrived late and low quality with coming-apart stitching.
“the quality was horrendous!”
No delivery, no tracking, and unhelpful automated support.
“No delivery. No money. No track and trace code.”
Customer service was unreachable; order couldn't be sent and was refunded.
“Oh and if you send emails they bounce back saying the mailbox is full!”
Paid items missing and support is unresponsive over two months.
“I have been trying to contact them for over two months about both of my products not showing up in my package.”
Company charged money but did not dispatch merchandise and provided no contact.
“It’s so unfortunate that a company can take your money but don’t send the merchandise.”
Only one of four shirts arrived, company unresponsive and delivery extremely delayed.
“Ordered in October - 4 t-shirts for sons birthday 1 arrived”
Dispatched order never picked up; customer service failed to resolve.
“dispatched’ on 5th yet the courier is still yet to receive it.”
Order placed but no updates and customer service was dreadful.
“still haven’t received my parcel”
Hoodies arrived stained and in wrong size; customer service didn't resolve.
“the white hoodie was stained with something reddish near the zipper.”
I paid extra for no service and never received a refund!
I’m in the UK and since I wanted my UFC VENUM REPLICA MEN'S HOODIE delivered fast, I opted for expedited delivery. I was told it would take 2 -3 days unlike the standard shipping which is 3-7 days. I Was excited about the arrangement and I had no problem paying the extra. Two days elapsed and no delivery was made. I reached out to the customer care and I was told that it would be delivered after 4 days. This was shocking and wan6ed an explanation as to why the delay but the answer was not satisfactory. Though I finally received the hoodie and the quality is fine, I feel that this company is not honest . They should mean what they want to say to the customer!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
UFC Store is the official online retail channel for UFC-branded merchandise, offering licensed apparel, fan gear and collectibles. The site lists clothing, accessories and event-related items and includes published shipping and returns information for customers. Consumers commonly search the store for fighter-branded apparel, training gear and official merch tied to UFC events.