Many reviewers say their orders arrived late, were never sent, or showed up incomplete. Several customers describe unhelpful or unreachable support when trying to cancel or get a refund. A smaller group praise specific apparel items, and some customers did eventually receive refunds. Other complaints mention incorrect or low-quality items and unexpected charges.
Examples from available reviews (Dec 2021 – Mar 2026).
Only one of four shirts arrived, company unresponsive and delivery extremely delayed.
“Ordered in October - 4 t-shirts for sons birthday 1 arrived”
Ordered items never arrived and payment was kept.
“None of it arrived. They basicly stole my money.”
Hoodie quality praised but customer service gave unclear pre-order information.
“Incredible hoodie!”
Received non-official, poor-quality printed T-shirt instead of official merch.
“it’s not official merch and the t-shirt was a Gildan t-shirt”
Reviews often point to shipments that never arrived, packages that went missing, and orders marked as shipped even though the carrier never picked them up. Several people say they could not cancel or stop an order once the status changed in the system. Some customers got refunds, but only after extended back-and-forth.
At least one review mentions extra charges that were not clear upfront and discount codes that did not apply as expected. Multiple buyers say paying for expedited shipping did not lead to faster delivery. Value complaints come up less often than delivery issues, but they still influenced whether people wanted to buy.
Customers mention checkout and account problems, including sudden order-status changes and accounts being locked. Several describe long waits and repeated message exchanges to get anything resolved. Automated replies and bounced emails made order tracking harder.
Shoppers report receiving the wrong items, shirts they say looked unofficial, stained clothing, and weak stitching on arrival. A few reviews compliment hoodie material and fit, suggesting quality depends on the item. These quality issues show up in more than one order, not just a single case.
Many reviewers describe customer support as unresponsive or unable to fix problems. Some say emails bounced, while others received automated replies that did not help. A smaller number eventually secured refunds after persistent follow-up.
Overall, reviews lean heavily negative, with most frustration tied to fulfillment and support. Positive comments about certain products and the occasional refund stand out against those complaints. The result is a split set of customer stories rather than one consistent pattern of feedback.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (28) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Paid for faster shipping but package never progressed and support misled.
“I was able to recieve a refund so i gave 2 stars instead of one”
Paid for faster shipping but package never progressed and support misled.
“I was able to recieve a refund so i gave 2 stars instead of one”
Could not cancel order because system marked it shipped despite not shipping.
“there was no way to cancel the order and that I only had 3 minutes to cancel the order after order placement!”
Could not cancel order because system marked it shipped despite not shipping.
“there was no way to cancel the order and that I only had 3 minutes to cancel the order after order placement!”
Hoodie quality praised but customer service gave unclear pre-order information.
“Incredible hoodie!”
Hoodie quality praised but customer service gave unclear pre-order information.
“Incredible hoodie!”
Order still not delivered after seven weeks and no response.
“Order was placed 7 weeks ago. Still not deliver.”
Order still not delivered after seven weeks and no response.
“Order was placed 7 weeks ago. Still not deliver.”
Ordered items never arrived and payment was kept.
“None of it arrived. They basicly stole my money.”
Orders are cancelled and account locked; support can't resolve.
“Customer Support is pathetic they cant resolve the issue!”
Shorts never arrived; after many messages they finally received a refund.
“never arrived and until January 30 and MANY back and forward messages I finally got a refund”
Received non-official, poor-quality printed T-shirt instead of official merch.
“it’s not official merch and the t-shirt was a Gildan t-shirt”
Received wrong hoodie with typo; support demanded return shipping payment.
“they said that I have to pay for shipping for the return so they would process my refund.”
Shipping repeatedly fails; more packages lost than delivered.
“Shipping is an absolute joke...they have lost more of my packages than delivered!”
Hidden extra charges applied and discount codes were not correctly applied.
“Full of sly extra charges & doesn't apply all of the discount I was entitled too.”
Order partially delivered and long delayed with poor communication and stock management.
“I ordered 3 shirts and received only 1 which itself was delayed greatly.”
Item never arrived after months and support stopped responding.
“I have now come to the realisation that I'll never get my t-shirt.”
Reviewer calls website scammers but received refund.
“Website is terrible a bunch of scammers that take your money.”
Site took payment and did not fulfill the order.
“This is a scam site. They took my money and had no intention of fulfilling my order.”
Shirt arrived late and low quality with coming-apart stitching.
“the quality was horrendous!”
No delivery, no tracking, and unhelpful automated support.
“No delivery. No money. No track and trace code.”
Customer service was unreachable; order couldn't be sent and was refunded.
“Oh and if you send emails they bounce back saying the mailbox is full!”
Paid items missing and support is unresponsive over two months.
“I have been trying to contact them for over two months about both of my products not showing up in my package.”
Company charged money but did not dispatch merchandise and provided no contact.
“It’s so unfortunate that a company can take your money but don’t send the merchandise.”
Only one of four shirts arrived, company unresponsive and delivery extremely delayed.
“Ordered in October - 4 t-shirts for sons birthday 1 arrived”
Dispatched order never picked up; customer service failed to resolve.
“dispatched’ on 5th yet the courier is still yet to receive it.”
Order placed but no updates and customer service was dreadful.
“still haven’t received my parcel”
Hoodies arrived stained and in wrong size; customer service didn't resolve.
“the white hoodie was stained with something reddish near the zipper.”
I paid extra for no service and never received a refund!
I’m in the UK and since I wanted my UFC VENUM REPLICA MEN'S HOODIE delivered fast, I opted for expedited delivery. I was told it would take 2 -3 days unlike the standard shipping which is 3-7 days. I Was excited about the arrangement and I had no problem paying the extra. Two days elapsed and no delivery was made. I reached out to the customer care and I was told that it would be delivered after 4 days. This was shocking and wan6ed an explanation as to why the delay but the answer was not satisfactory. Though I finally received the hoodie and the quality is fine, I feel that this company is not honest . They should mean what they want to say to the customer!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
UFC Store runs an online shop that sells officially licensed UFC apparel, fanwear, and training accessories. The range usually includes T-shirts, hoodies, hats, gloves, and collectibles linked to UFC events and athletes. Product pages typically include size charts, photos, and material details to guide purchases. The store accepts common payment options such as major credit cards and online payment services. Shipping commonly offers standard and expedited carrier options, and the site includes an online help or support portal for order questions.