Customer feedback splits sharply. Several complaints say paid items never arrived, a prize came missing parts, and break events were tilted toward the house. One review reports quality memorabilia and responsive support. Overall, the comments show clear fulfillment problems alongside at least one strong service experience.
Examples from available reviews (Nov 2021 – Feb 2026).
Buyer paid $52 and did not receive the purchased autographed card.
“we paid 52$ and never received anything”
Participant believes the breaks are rigged and favor the house.
“It is gambling that favors the house to an obscene extent.”
Buyer received a helmet missing its facemask and was subsequently banned.
“I PROCEEDED TO WIN A HELMET THAT HAD NO FACEMASK.”
Customer received high-quality memorabilia and helpful, responsive customer service.
“Reliable, honest and good prices.”
One review says a $52 card was paid for but never delivered. Another describes dependable fulfillment and responsive staff. Experiences run from non-delivery to smooth order handling.
One positive review points to good prices and honest dealings. Negative accounts focus on value lost to a non-delivery and a prize that arrived missing parts. Value hinges on whether items show up complete and match the listing.
One reviewer calls the break format gambling that favors the house. Another says they were banned after winning a helmet that arrived without its facemask. Together, these accounts raise concerns about event fairness and what happens to customer accounts after a purchase.
One complaint describes a helmet delivered without its facemask. Another review directly praises high-quality memorabilia. While product details are limited, they include both incomplete items and well-presented collectibles.
One reviewer praises helpful, responsive customer service and honesty. Complaints tied to non-delivery and an account ban suggest disputes that did not get resolved and communication that broke down in other cases. Reported responsiveness varies.
Reviews show a clear divide between unhappy buyers and one satisfied buyer. Several low-rated complaints mention missing items, damaged or incomplete prizes, and alleged unfair breaks, while one high-rated review highlights service and product quality. Taken together, the comments suggest uneven execution.
For each review, the core experience based on original source reviews.
Sources: bbb.org (3) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Buyer paid $52 and did not receive the purchased autographed card.
“we paid 52$ and never received anything”
Participant believes the breaks are rigged and favor the house.
“It is gambling that favors the house to an obscene extent.”
Buyer received a helmet missing its facemask and was subsequently banned.
“I PROCEEDED TO WIN A HELMET THAT HAD NO FACEMASK.”
Thank you, Ultimate Autographs, for the excellent quality of your sports memorabilia and extremely friendly support and advice regarding my queries.
I highly recommend your products and kind service which were greatly appreciated.
Although there was a slight delay with the shipment this was soon resolved after I reached out and I received my memorabilia sooner than expected. This gives you a plus AAA+.
Once again, I wish to express my gratitude to all the team at Ultimate Autographs for their ongoing patience, understanding and support. Reliable, honest and good prices.
I would definitely recommend you to anyone!! Keep up the amazing work!!!
Kind Regards,
Rachel.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Ultimate Autographs is an online retailer of autographed sports memorabilia. It sells items such as signed trading cards, helmets, jerseys, and framed collectibles. Listings often show photos and, when available, authentication details. The company ships orders and offers customer service for order questions and claims.