Customer feedback is mixed: reviewers highlight soft, well-presented products and an easy-to-use website, but also report serious issues with shipping, incorrect fulfillment, and unresponsive support. For higher-priced purchases such as pet beds, some reviewers question long-term durability and internal materials. Before buying, check the seller’s shipping policies, return/exchange process, and any available product warranties. Save order records and consider contacting support with specific questions prior to purchase to reduce risk.
Examples from available reviews (Mar 2023 – Feb 2026).
Reviewer found UnHide's faux-fur blankets high-quality and shopping excellent.
“The material they are made from feels incredibly soft and plush, just like real fur but without the guilt!”
Received wrong item and got no response from customer service.
“I wrote few emails asking about ETA - no feedback.”
Mixed experiences: one reviewer reports prompt, careful service and packing; another describes shipping errors and failure to resolve order problems.
Concerns about value: a customer says a higher-priced pet bed showed poor durability and low-cost internal materials after short use.
Website usability reported as clear and easy to navigate by one reviewer; limited data means generalization is tentative.
Divergent product reports: one reviewer praises softness and eco-friendly materials; another reports poor durability and cheap internal parts.
Communication inconsistent: one review describes prompt answers about shipping and payments; another describes unanswered emails and no phone support.
Overall impressions split: one customer had a very positive shopping experience; another experienced fulfillment and support failures leading to dissatisfaction.
For each review, the core experience based on original source reviews.
Sources: Collected.reviews (1) · Trustpilot (1) · Quotes shortened · As of: February 2026
Received wrong item and got no response from customer service.
“I wrote few emails asking about ETA - no feedback.”
UnHide is an outstanding vegan lifestyle brand that offers perfect products for your couch. My recent experience with them exceeded my expectations in so many ways! First off, their website is user-friendly and easy to navigate. I found everything I needed quickly without any hassle.
Their collection of faux-fur blankets and pillows blew me away with its exceptional quality and comfort. The material they are made from feels incredibly soft and plush, just like real fur but without the guilt! Moreover, UnHide's products are eco-friendly, making this company stand out among others in the industry.
The customer service provided by Unhide was also terrific. They were prompt to answer all questions related to shipping times, payment methods even taking extra care when wrapping up items before shipping.
Overall, I had a fantastic shopping experience at UnHide - one that left me impressed with their outstanding product range and excellent customer service. If you're looking for high-quality vegan home decor options, look no further than UnHide!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
UnHide is a consumer-facing retail brand that operates through online channels and offers home and lifestyle products. For people searching reviews, common evaluation points include product durability, shipping reliability, and customer support responsiveness. Prospective buyers often consult third-party reviews to assess quality, fit, and after-sales service before purchasing.