Reviewers often praise specific representatives for clear guidance and timely help through funding and closings. Others describe repeated delays, extra document requests, and appraisal disputes that stalled deals. Several customers also cite high termination or buyout costs and a major hit to their home equity.
Examples from available reviews (Nov 2022 – Mar 2026).
Responsive rep and transparent process; appraisal seemed low.
“Smooth process, rep was very responsive,”
One dedicated representative helped fund repairs and pay bills.
“We have one person to work with us. (Daniel Chung)”
Poor responsiveness, repeated delays, and process failures wasted my time.
“they said they couldn’t proceed because they couldn’t find enough comps”
Refinancing blocked and buyout costs far exceeded loan amount.
“The final cost of getting out of the contract is 129,000 on a 30,000 loan!”
Many reviews name staff such as Jeff, Mary Kate, Brandon, Emily, and Daniel for attentive, knowledgeable help. Other reviewers describe missed deadlines, mishandled orders, and refusal to move forward even when customers offered to sign early. Positive service feedback tends to focus on individual representatives who stepped in to resolve account problems.
Many complaints focus on buyout and termination costs that reviewers say are far higher than the original funding. Several customers describe a loss of ownership and say the payoff terms are hard to follow. A few reviews report straightforward, fair results during payoff and renovations, but those are limited.
Some customers describe smooth handling and clear step-by-step explanations when their assigned representative stayed engaged. Others report denials tied to appraisal disputes and long waits for approvals. Mentions of a seamless online platform appear, but only in a small number of reviews.
Reviews often point to buyout terms, large ownership percentages, and repeated appraisals that hold up transactions. A small number of customers say the product made repairs, debt payoff, or home purchases possible in a straightforward way. Problems most often show up at termination or during refinance attempts.
Many reviewers mention clear, frequent updates from responsive account executives and quick answers to questions. Others report slow replies, blocked emails, and long stretches with no approval updates. A few reviews say lenders will not accept Unison’s subordination agreement, though this comes up only in a limited number of comments.
Reviews show a clear split: high satisfaction when interactions hinge on a strong individual representative, and low satisfaction tied to costs, appraisals, and process breakdowns. The same divide runs through comments on service, communication, and value.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (21) · consumeraffairs.com (10) · bbb.org (10) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Responsive rep and transparent process; appraisal seemed low.
“Smooth process, rep was very responsive,”
Jeff Westover was helpful completing my business with the company.
“I had a positive experience working with Jeff Westover”
Emily worked quickly and handled account problems compassionately.
“she started to work on my account FULL SPEED and encouraged me all the way”
Demetrios was professional, transparent, and made the process easy.
“He was professional, responsive, and clear in his communication”
Brandon was available, answered questions, and didn't pressure us.
“Brandon was always available, answered every question thoroughly”
Clear communication and helpful service delivered agreed expectations.
“Excellent communication of the process, steps that need to be taken”
Reviewer strongly warns against Unison, calling them bad news.
“This company is completely garbage.”
Friendly, supportive team took care of my needs excellently.
“The team is so friendly and supportive when I asked for help”
REMOVED was friendly, communicative, and helped secure a solution.
“she was absolutely phenomenal.”
Poor responsiveness, repeated delays, and process failures wasted my time.
“they said they couldn’t proceed because they couldn’t find enough comps”
They sent the wrong size and refused proper refund.
“They are not taking responsibility for their mistake.”
REMOVED helped complete my HE loan and was timely and attentive.
“He was timely and attentive.”
Complicated terms with large final payment but low interim payments.
“Complicated terms with a large payment due at the end but extremely low payments for most of the loan period.”
REMOVED was knowledgeable, courteous, and consistently attentive throughout.
“She was extremely knowledgeable and courteous in explaining the specific details”
Jeff provided fantastic guidance throughout the payoff and closing process.
“Jeff has been fantastic and helping me through the whole pay off closing process”
Jeff reliably provided documents and corrections, proving professional.
“Jeff Westover was a pleasure to work with.”
Communications were quick, precise, and the agreement closed acceptably.
“Communications were quick, precise and timely .”
Company resisted remodeling adjustment and required costly appraisals.
“by conducting your own appraisal, you'll be foregoing the remodeling adjustment.”
Mary Kate explained details professionally, making the process smooth.
“It was a pleasure working with Mary Kate Walter”
Reviewer alleges harassment and threatens legal action if it continues.
“This company is harassing me.”
Unison agreement reduced net sales proceeds and hindered refinancing.
“the Unison deal took a big chunk out of our net sales proceeds.”
Refinancing blocked and buyout costs far exceeded loan amount.
“The final cost of getting out of the contract is 129,000 on a 30,000 loan!”
Reviewer says Unison misled them and cost over $200,000.
“They ultimately took over $200,000 from me”
Buyout attempts met low valuations and repeated appraisals, frustrating reviewer.
“They said they would have to do another appraisal.”
Termination costs far exceeded borrowed amount, blocking refinancing.
“If I want to have a special termination agreement, I have to pay them $130,000 to close it”
Reviewer reports a horrible experience with the company.
“Horrible experience.”
Reviewer calls company predatory and reports large financial loss.
“This place is a total scam and should be shut down.”
Promised quick approval but faced long delays and poor communication.
“It has been two and half months since I have been given any indication on if I am approved or not.”
Banks won't accept Unison's subordination; process and contract unclear.
“Banks who will subordinate still will not take Unison‘s subordination agreement”
Funding took longer than normal but Mary Kate kept me informed.
“Mary Kate communicated frequently to keep me updated and aware of the processes.”
Reviewer lost significant ownership and says company is predatory.
“62% ownership is what I gave to them to give me $130K”
Easy, fair process allowed paying off a summer home and repairs.
“Easy, fair process.”
Company refused to act despite reviewer offering to sign documents early.
“I have been asking them to do it for me and told them I will sign the documents in advance”
Reviewer claims predatory practices and lost all home equity to company.
“They took $161,000 for a $35,000 loan.”
Reviewer rejected despite documented equity and received no appeal opportunity.
“I was rejected due to having too little equity.”
Poor customer service and repeated document requests caused delays.
“I had sent over 60 e-mail to him over a 3month period of time”
One dedicated representative helped fund repairs and pay bills.
“We have one person to work with us. (Daniel Chung)”
Process went smoothly and account executive kept us informed.
“the process went very smoothly and our Unison Account Executive kept us informed”
Staff interactions were pleasant and the process was thoroughly explained.
“I praise Unison for how pleasant the staff interaction was during my whole process”
Representatives promise benefits but give runaround and overcharge buyouts.
“When you try and buy yourself out they give you the run around, block your emails, and charge you more than double what they gave.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Unison offers shared-equity home financing and co-investment options that give homeowners upfront cash in exchange for part of future home appreciation. Its agreements attach to the property title and include buyout options at contract maturity. Unison works with mortgage lenders, title companies, and account executives to complete funding and subordination paperwork. Customers can view account details and transaction records in an online management portal.