Many reviewers highlight quick, helpful customer service in stores and online. Several shoppers mention solid product quality and say they bought again. Many complaints focus on returns, late or missing refunds, and expensive return shipping. Some also point to delivery tracking problems and a few in-store incidents that hurt the experience.
Examples from available reviews (Apr 2022 – Mar 2026).
After returning a shirt per instructions, customer did not receive refund.
“they did not return my money.”
Site appears US-based but ships from China; long waits and paid returns.
“You have to pay for the return shipping to their warehouse, which may not exist.”
Customer service changed order size quickly to satisfy customer.
“they was able to change the size for me , satisfied customer !”
Customer received boots, loved them, and ordered more products.
“Received them and loved them!!”
Reviewers often describe staff and support agents as quick to respond and focused on fixing problems. Several say agents changed orders and sorted out package issues fast. A smaller group reports checkout failures, overcharges, and repeated refusal to issue refunds.
Customers repeatedly say returns are expensive and require paying international postage. Many reviews mention items arriving damaged or not matching the online description, which they see as poor value. A few accept the quality but still point to costly returns paid by the customer.
Many describe in-store visits as pleasant, with friendly staff and smooth purchases. Others report deliveries marked as dropped off that never arrived and no way to reach a local warehouse. Reviews often contrast positive store trips with negative home-delivery and service breakdowns.
Several reviewers praise the quality of the clothes and shoes and say they reordered. Recurring complaints include sizing that runs smaller than described and parcels arriving crumpled or damaged. Uneven sizing comes up repeatedly as a specific issue.
Some customers get fast, clear replies, while others wait a long time or hear nothing. Several say return refunds sit in approval or go unanswered for weeks. A minority mention clear, helpful messages and good English from agents.
Reviews split between good service and product experiences and ongoing problems with returns and refunds. Higher ratings usually mention helpful staff and satisfactory items. Lower ratings focus on delayed refunds, expensive return shipping, and failed deliveries.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (29) · Collected.reviews (1) · Quotes shortened · As of: March 2026
After returning a shirt per instructions, customer did not receive refund.
“they did not return my money.”
Customer found customer service very helpful and expresses support.
“Very helpful customer service!”
Customer service promptly resolved a dress issue with friendly communication.
“Communication was fast, excellent English writing skills and friendly atmosphere”
Site appears US-based but ships from China; long waits and paid returns.
“You have to pay for the return shipping to their warehouse, which may not exist.”
Online orders arrived damaged or low quality and returns are costly.
“it arrived all screwed up in a ball from China”
Delivery via 17 Tracking was unreliable; customer service helped resolve issues.
“customer service was actually very helpful.”
Package reached city but never delivered; no warehouse contact response.
“I have not heard anything via text, email or phone as of Dec. 28.”
Support resolved package issue and customer was very pleased with quality.
“All of my questions and concerns were taken care of.”
UK customers face costly returns and items differ from website descriptions.
“They make it impossible to return items.”
Company was responsive and showed trust towards customers.
“quick with their response!!”
Customer service changed order size quickly to satisfy customer.
“they was able to change the size for me , satisfied customer !”
Customer felt racially profiled by store security during a visit.
“he racially profiled me of taking something from the shop”
Returns to China are costly and sizing is uncertain, wasting money.
“returns to China are your own cost.”
Product quality acceptable but returns to China are expensive and customer-responsible.
“All returns are entirely at the customer’s expense.”
Customer was overcharged and found incorrect tags in purchased items.
“they charged me extra.”
Returns require paid postage and customer service responses are very slow.
“The customer service is bad.”
Birthday voucher was misleading and staff did not explain restrictions.
“birthday voucher is scam”
Customer returned items but has not received refund despite contact attempts.
“STILL NO REFUND has been issued.”
Customer received boots, loved them, and ordered more products.
“Received them and loved them!!”
Customer service failed to provide product dimensions and replied slowly.
“They stated they couldn’t give me that info!”
Store till failure caused long waits and a tense shopping environment.
“The till wasn’t working”
Items were smaller than described and return request stayed under review.
“The items are smaller than described”
Paid for a dress but customer service gave no response for two weeks.
“ABSOLUTELY NO response in practically two weeks!”
Clothing fit small and return shipping cost $76, refund process delayed.
“I'm responsible for the return shipping which cost me $76 smh.”
Return refund stuck in approval queue for over two weeks without response.
“WAITING FOR APPROVAL”
Customer service was responsive and resolved initial issues.
“their costumer service was very responsive and helped to resolve the issue.”
Customer praised clothing quality and had an easy return exchange.
“The quality is great.”
Customer service went above and beyond to satisfy the customer.
“Great customer service they go above and beyond to satisfy the customer.”
Company repeatedly refused to process refund despite provided information.
“they have repeatedly refused to process my refund.”
I recently discovered Urban Revivo and had an amazing shopping experience there. The store is bursting with trendy fashion inspired by the runway, including stylish dresses, cardigans, sweaters, outerwear, tweed suits and accessories. Their selection is updated weekly with new items to choose from.
Upon entering the store I was immediately drawn in by the creative window displays that showcased some of their latest collections. The interior decor was sleek and modern with carefully curated clothing racks arranged throughout the space. It didn't take me long to realize that every piece of clothing they carried had a distinct style designed for today's trendsetting consumers.
The staff members were extremely helpful; They provided assistance when needed without being pushy or overbearing. They seemed very knowledgable about current trends and what styles complement different body types.
Overall, my experience at Urban Revivo exceeded all expectations- from discovering unique pieces to leaving with exciting new outfits! Whether you are looking for everyday wear or something special for an event--this store definitely has got you covered!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Urban Revivo is a fashion retailer selling clothing, footwear, and accessories. It runs both an e-commerce site and physical stores. Shoppers can browse seasonal collections online and buy items in-store. The company manages stock, size information, and returns across its stores and online channels. Product pages include photos and size guides to help customers choose.