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We Collect & Analyze Reviews

Urban Revivo
Experiences & Reviews

Urban Revivo is an international fashion retailer selling trend-driven apparel, footwear and accessories through physical stores and online channels. The brand is known for frequent assortment updates and contemporary styling aimed at fashion-conscious shoppers. Consumers searching reviews typically look for notes on sizing, returns, customer service, in-store experience and product quality.

Overview & Key Metrics

Reviews Analyzed 21
Positive Sentiment 33%
Latest Review 43d
Overall Rating
2.4

Our Analysis

🎯

Service quality

Customers describe mixed in-store service: some staff are helpful and trend-aware, while others report billing errors, understaffed tills and a profiling incident.

Share of mentions
20%
Mixed
💰

Value for money

Multiple reviewers cite poor value due to costly return shipping, unclear voucher rules and unexpected charges that reduce perceived value of purchases.

Share of mentions
7%
Weak
⚡

User experience

Shopping experience varies: appealing stores and items for some, but frequent sizing problems, difficult returns and long waits for support are reported.

Share of mentions
25%
Weak
🔧

Product quality

Product quality comments are mixed: several customers praise fabric and fit, while others report items running small or arriving with mismatched tags.

Share of mentions
7%
Mixed
📞

Communication

Many reviewers report slow or unresponsive customer service and refund handling; a smaller set describe quick, helpful responses in some cases.

Share of mentions
20%
Weak
⭐

Overall experience

Overall impressions are mixed: some customers report smooth purchases and good products, while many detail refunds, returns and service failures.

Share of mentions
20%
Mixed

View all 21 public customer reviews – filtered by relevance →

Our Independent Methodology

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Data Collection

We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

100% Independent

Zero company influence. No payments, no bias — just real customer voices.

Always Current

Updated regularly with the latest reviews and customer feedback.

All Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025

S
Susanna Ghaplanyan
trustpilot.com Oct 01, 2025

Love this company

Very sweet company!! They have trust in their c...

c
customer
trustpilot.com Oct 01, 2025

The customer service is awesome

The customer service is awesome. I originally placed an order for a size 9 because I don’t know how the shoes would fit and i reached...

D
Daisy Plante
trustpilot.com Oct 01, 2025

Racially Profiling Incident

It was my first ever time shopping in the Stratford Branch in East London and I was just browsing around the store, I always feel uneasy when going to...

m
maria korolewa
trustpilot.com Oct 01, 2025

Does not make any sense to use this…

Does not make any sense to use this shop. You cannot guess the size...

S
Samia
trustpilot.com Oct 01, 2025

The quality of the products is not bad

The quality of the products is not bad. However, be very careful when selecting the right size, as the return policy places full responsibility on the...

K
Ko Zarni
trustpilot.com Oct 01, 2025

My first shopping experience in UR

My first shopping experience in UR. Very bad, what happened to me is I have been charged that I didn’t get. I contact to them serval time by email and...

z
zerocool
trustpilot.com Oct 01, 2025

Pay for return postage and slow customer service

In case you are not aware, for any return you need to pay the postage yourself to send items back to Omaha, United States. The custome...

P
Pyon Gmail
trustpilot.com Oct 01, 2025

birthday voucher is scam

birthday voucher is scam, your staff didnt tell me only can buy on items without color price st...

D
Danielle
trustpilot.com Oct 01, 2025

I made a purchase with Urban Revivo…

I made a purchase with Urban Revivo after trying on the items none of the items fit. They recieved ALL items on 2 different orders, provided tracking...

B
Buyi Shongwe-Varenzakis
trustpilot.com Oct 01, 2025

I was influenced by Itsnthabim

Placed an order for a really nice pair of boots. Received them and loved them!! I’ve placed orders for many more product...

D
DB
trustpilot.com Oct 01, 2025

Laughable customer service

First and last time I visited their website. Customer service is horrible. I was interested in a back pack and wanted to know the common dimensions; h...

M
Marta Almeida
trustpilot.com Oct 01, 2025

I visited your store in Covent Garden…

I visited your store in Covent Garden and was shocked by the poor setup. The till wasn’t working, and there was only one available for both cash and r...

S
Sonia
trustpilot.com Oct 01, 2025

The items are smaller than described…

The items are smaller than described and you can't return them even though the website clearly...

P
Puppies Furry Puppy Love
trustpilot.com Oct 01, 2025

TERRIBLE CUSTOMER SERVICE

I paid almost $130.00 for ONE dress almost 2 weeks ago. It was supposed to arrive within 5-7 days according to the website. I emailed customer service...

K
Kim Possible
trustpilot.com Oct 01, 2025

I will never waste my time and buy…

I will never waste my time and buy anything from this company. There products are cut small especially in the breast area. I bought 4 pieces and none...

G
Gina Holmes
trustpilot.com Oct 01, 2025

Returning is a nightmare

I ordered the same dress in 2 different sizes because the reviews were giving conflicting information on the sizing. I received my dress and the 1st o...

M
Maya Cohen
trustpilot.com Oct 01, 2025

Would recommend if you live in the US

At first, I was very unsatisfied. It took a while, but their cost...

S
Satisfied Customer
trustpilot.com Oct 01, 2025

I love the clothing

I love the clothing. The quality is great. I had to exchange a jacket that I purchase that was too b...

R
Ronnie
trustpilot.com Oct 01, 2025

Great customer service they go above…

Great customer service they go above and beyond to sa...

W
WH
trustpilot.com Oct 01, 2025

I had a terrible experience with this…

I had a terrible experience with this company. Despite providing all required information, they have repeatedly refused to process my refund. They alr...

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Conclusion

Reviews show a mix of positive product experiences and recurring operational problems. Multiple customers praise item style and occasional responsive staff, but many cite persistent issues with returns, refund processing and customer-service responsiveness. Several reviewers warn about sizing inconsistencies and high return shipping costs that can exceed item value. There are also isolated but serious in-store incidents reported by customers. If you consider buying, check the returns policy, confirm sizing carefully, and keep documentation of shipments and communications for refunds.