Reviews show a mix of positive product experiences and recurring operational problems. Multiple customers praise item style and occasional responsive staff, but many cite persistent issues with returns, refund processing and customer-service responsiveness. Several reviewers warn about sizing inconsistencies and high return shipping costs that can exceed item value. There are also isolated but serious in-store incidents reported by customers. If you consider buying, check the returns policy, confirm sizing carefully, and keep documentation of shipments and communications for refunds.
Examples from available reviews (Apr 2022 – Feb 2026).
Customer praised clothing quality and had an easy return exchange.
“The quality is great.”
Customer returned items but has not received refund despite contact attempts.
“STILL NO REFUND has been issued.”
Customer felt racially profiled by store security during a visit.
“he racially profiled me of taking something from the shop”
Clothing fit small and return shipping cost $76, refund process delayed.
“I'm responsible for the return shipping which cost me $76 smh.”
Customers describe mixed in-store service: some staff are helpful and trend-aware, while others report billing errors, understaffed tills and a profiling incident.
Multiple reviewers cite poor value due to costly return shipping, unclear voucher rules and unexpected charges that reduce perceived value of purchases.
Shopping experience varies: appealing stores and items for some, but frequent sizing problems, difficult returns and long waits for support are reported.
Product quality comments are mixed: several customers praise fabric and fit, while others report items running small or arriving with mismatched tags.
Many reviewers report slow or unresponsive customer service and refund handling; a smaller set describe quick, helpful responses in some cases.
Overall impressions are mixed: some customers report smooth purchases and good products, while many detail refunds, returns and service failures.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (29) · Collected.reviews (1) · Quotes shortened · As of: February 2026
After returning a shirt per instructions, customer did not receive refund.
“they did not return my money.”
Customer found customer service very helpful and expresses support.
“Very helpful customer service!”
Customer service promptly resolved a dress issue with friendly communication.
“Communication was fast, excellent English writing skills and friendly atmosphere”
Site appears US-based but ships from China; long waits and paid returns.
“You have to pay for the return shipping to their warehouse, which may not exist.”
Online orders arrived damaged or low quality and returns are costly.
“it arrived all screwed up in a ball from China”
Delivery via 17 Tracking was unreliable; customer service helped resolve issues.
“customer service was actually very helpful.”
Package reached city but never delivered; no warehouse contact response.
“I have not heard anything via text, email or phone as of Dec. 28.”
Support resolved package issue and customer was very pleased with quality.
“All of my questions and concerns were taken care of.”
UK customers face costly returns and items differ from website descriptions.
“They make it impossible to return items.”
Company was responsive and showed trust towards customers.
“quick with their response!!”
Customer service changed order size quickly to satisfy customer.
“they was able to change the size for me , satisfied customer !”
Customer felt racially profiled by store security during a visit.
“he racially profiled me of taking something from the shop”
Returns to China are costly and sizing is uncertain, wasting money.
“returns to China are your own cost.”
Product quality acceptable but returns to China are expensive and customer-responsible.
“All returns are entirely at the customer’s expense.”
Customer was overcharged and found incorrect tags in purchased items.
“they charged me extra.”
Returns require paid postage and customer service responses are very slow.
“The customer service is bad.”
Birthday voucher was misleading and staff did not explain restrictions.
“birthday voucher is scam”
Customer returned items but has not received refund despite contact attempts.
“STILL NO REFUND has been issued.”
Customer received boots, loved them, and ordered more products.
“Received them and loved them!!”
Customer service failed to provide product dimensions and replied slowly.
“They stated they couldn’t give me that info!”
Store till failure caused long waits and a tense shopping environment.
“The till wasn’t working”
Items were smaller than described and return request stayed under review.
“The items are smaller than described”
Paid for a dress but customer service gave no response for two weeks.
“ABSOLUTELY NO response in practically two weeks!”
Clothing fit small and return shipping cost $76, refund process delayed.
“I'm responsible for the return shipping which cost me $76 smh.”
Return refund stuck in approval queue for over two weeks without response.
“WAITING FOR APPROVAL”
Customer service was responsive and resolved initial issues.
“their costumer service was very responsive and helped to resolve the issue.”
Customer praised clothing quality and had an easy return exchange.
“The quality is great.”
Customer service went above and beyond to satisfy the customer.
“Great customer service they go above and beyond to satisfy the customer.”
Company repeatedly refused to process refund despite provided information.
“they have repeatedly refused to process my refund.”
I recently discovered Urban Revivo and had an amazing shopping experience there. The store is bursting with trendy fashion inspired by the runway, including stylish dresses, cardigans, sweaters, outerwear, tweed suits and accessories. Their selection is updated weekly with new items to choose from.
Upon entering the store I was immediately drawn in by the creative window displays that showcased some of their latest collections. The interior decor was sleek and modern with carefully curated clothing racks arranged throughout the space. It didn't take me long to realize that every piece of clothing they carried had a distinct style designed for today's trendsetting consumers.
The staff members were extremely helpful; They provided assistance when needed without being pushy or overbearing. They seemed very knowledgable about current trends and what styles complement different body types.
Overall, my experience at Urban Revivo exceeded all expectations- from discovering unique pieces to leaving with exciting new outfits! Whether you are looking for everyday wear or something special for an event--this store definitely has got you covered!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Urban Revivo is an international fashion retailer selling trend-driven apparel, footwear and accessories through physical stores and online channels. The brand is known for frequent assortment updates and contemporary styling aimed at fashion-conscious shoppers. Consumers searching reviews typically look for notes on sizing, returns, customer service, in-store experience and product quality.