Several reviewers describe early failures, including broken parts and batteries that stop charging. Many say the company did not respond to warranty or support requests. A smaller group reports on-time delivery, helpful support, and devices that work well. Overall, feedback splits sharply between satisfied buyers and those who ran into durability or service problems.
Examples from available reviews (Apr 2022 – Mar 2026).
Massage gun arm broke after a year; replacement request ignored.
“Flawed product and terrible customer service.”
Two paddleboards never arrived and the company stopped responding.
“Never arrived and now no one is answering me.”
Support was helpful and paddleboard arrived on time as advertised.
“they couldn't have been more helpful.”
Product is effective, user-friendly, and offers good battery life.
“I have to say it has exceeded my expectations.”
Many customers describe support that goes silent, with emails unanswered when they ask for replacements or warranty help. A smaller number mention staff who replied and helped resolve problems.
Reports of items failing within days or months lead some buyers to see poor value. Others point to strong performance and good battery life, leaving opinions split on whether the price matches the benefits.
Delivery stories range from on-time arrivals to orders that never showed up, followed by no further communication. Some buyers also report long shipping delays that ended only after extended waits.
Several reviews mention mechanical issues, including broken massage-gun arms and batteries that stopped charging soon after purchase. Others say the product is easy to use and exceeded expectations when it works properly.
Many reviewers say emails and support channels stop responding once problems start. A few note that communication later improved or that individual support staff were helpful.
Reviews pair clear accounts of service and durability breakdowns with a smaller set of positive experiences around performance and support. The result is a polarized picture rather than one consistent outcome.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (7) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Massage gun arm broke after a year; replacement request ignored.
“Flawed product and terrible customer service.”
Massage gun broke after five months and company ignored warranty requests.
“The company is no longer replying to my emails.”
Support was helpful and paddleboard arrived on time as advertised.
“they couldn't have been more helpful.”
Two paddleboards never arrived and the company stopped responding.
“Never arrived and now no one is answering me.”
Battery failed after two days and company did not respond to requests.
“Product worked well for 2 days and then the battery stopped working and charging.”
Company initially didn't ship or reply, but the massage gun arrived and works well.
“After a month the product arrived!”
Massage gun arrived eventually but shipping delays and poor customer service occurred.
“In summary, good product bad customer service.”
I recently purchased the Urikar Pro1 massage gun percussion massager, and I have to say it has exceeded my expectations. As someone who suffers from chronic muscle pain, finding a product that truly works can be challenging. But with the Pro1's multiple massage modes, I am able to customize my experience based on my needs.
The design of the Pro1 is sleek and user-friendly. It fits comfortably in my hand and is easy to maneuver on muscles that are hard to reach. The battery life is also impressive, allowing me to use it for several sessions without needing to recharge.
What really sets Urikar apart from other brands is their commitment to innovation and technology. The Pro2's 360° rotatable handle allows for even more flexibility when targeting specific areas of the body. In addition, all of their products come with educational resources such as tutorials and tips for proper usage.
Overall, my experience with Urikar has been fantastic. Their emphasis on advanced technology combined with effective results make them a brand worth investing in.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Urikar sells consumer wellness and outdoor equipment through its online store. Its website lists product specs, user manuals, and warranty terms. Orders ship with standard carriers, and many listings include tracking. Customers can usually reach the company by email or an online support form for pre- and post-sale questions.