In this set of customer reviews, US Jewelry Factory is consistently credited for high product quality and detailed craftsmanship. Reviewers commonly praise quick, helpful communication and proactive service, including resizing, refunds and remakes when problems occurred. Multiple buyers mention perceived value compared with mainstream retailers and several are repeat customers. Prospective buyers should consider these user reports alongside independent verification of certificates and the retailer's published shipping and return policies before purchase.
Examples from available reviews (Sep 2022 – Feb 2026).
Purchased an engagement ring; responsive service and exceptional quality.
“The quality of the ring is exceptional!”
After UPS theft, customer service apologized and remade the ring at same price.
“they offered to make me another ring at the same price or refund my money.”
Ring arrived quickly with GIA certificate and showed high-quality workmanship.
“it was breathtaking, sparkly and clean, and fit perfectly.”
Lyudmila provided photos and videos throughout production; ring finished as promised.
“She constantly sent me photos and videos of each step while making my new ring.”
Reviewers repeatedly describe prompt, helpful service: responsive staff, assistance with sizing/returns and proactive problem resolution when issues arose.
Several customers mention competitive pricing, clearance discounts and savings versus traditional retailers when buying similar carat sizes.
Buyers report an easy-to-navigate site, fast shipping and clear order updates; one lengthy case involved a shipping theft then a prompt remake.
Nearly all reviews note well-crafted rings, clean finishing and sparkling stones; some buyers reference certificates and attention to detail.
Customers cite quick, friendly responses by email/phone, frequent photo/video updates during custom work and clear guidance on sizing.
The supplied reviews are overwhelmingly positive, noting repeat purchases, recommendations and satisfaction with final products and service.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (22) · Collected.reviews (1) · Quotes shortened · As of: February 2026
In-person appointment allowed trying rings, helpful staff, and great overall experience.
“The staff were helpful and welcoming, and we even met the designer during our visit.”
Gold chain exceeded expectations with solid feel, nice shine, and fast shipping.
“The quality feels solid and it has a nice shine that looks expensive.”
They responded immediately and provided excellent, friendly customer service.
“They replied immediately.”
Seller had great communication and excellent product quality.
“Great communication. Excellent quality.”
They communicate well and deliver beautiful products of exceptional quality.
“beautiful product of exceptional quality at reasonable prices.”
Repeat customer reports both purchased rings were absolutely beautiful.
“Both of the rings I have purchased from them have been absolutely beautiful!!!”
Seller was very responsive and jewelry was described as gorgeous.
“Wonderful seller, very responsive.”
Products were pristine and well made; staff were helpful and polite.
“Products are pristine and well made.”
They shipped quickly, insured the rings, and resolved post-delivery issues promptly.
“The rings were absolutely stunning, shipped very quickly and with insurance”
After UPS theft, customer service apologized and remade the ring at same price.
“they offered to make me another ring at the same price or refund my money.”
Reviewer praises unmatched price, quality, craftsmanship, and uniqueness.
“The price, quality, craftsmanship, and uniqueness is unmatched.”
Customer support was very helpful and the ring was beautiful.
“Incredible service”
High-quality certified diamond ring offered at better prices than typical retailers.
“The quality is high with certificate of authenticity”
Items match photos, prices are affordable, and company covered return shipping.
“they paid for shipping both ways.”
Despite spending over 6k online, reviewer loved the ring and experience.
“I absolutely love my ring.”
Ring arrived quickly with GIA certificate and showed high-quality workmanship.
“it was breathtaking, sparkly and clean, and fit perfectly.”
Reviewer praises perfect quality, craftsmanship, and attention to detail.
“The quality and detail to craftsmanship is perfect.”
Stunning jewelry and outstanding service created a trusted online shopping experience.
“outstanding service and communication.”
Longtime client reports consistently pleasant, professional, and reliable customer service.
“they’re always available to assist you throughout the ordering process”
Lyudmila provided photos and videos throughout production; ring finished as promised.
“She constantly sent me photos and videos of each step while making my new ring.”
Site offers top-quality accessories and discount bags available online.
“accessories on site are all top quality”
Company proactively managed a resize request and shipped the gorgeous ring quickly.
“It shipped in record time and the ring is absolutely gorgeous!”
I recently purchased an engagement ring from US Jewelry Factory and had a fantastic experience. Their website was easy to navigate and had a vast selection of rings to choose from. The one-of-a-kind designs made it easy for me to find the perfect ring that fit my partner's style.
Their customer service team was also outstanding. They responded promptly to my questions via email, helping me with sizing and finding the right diamond at my budget without any pressure or upselling. They truly cared about making sure I got what I wanted out of this purchase.
The quality of the ring is exceptional! It arrived quickly and in secure packaging, which showed their attention to detail in ensuring safe delivery internationally.
Overall, I highly recommend US Jewelry Factory for anyone looking for unique jewelry pieces that are high-quality yet affordable. Their customer service surpassed expectations - they were incredibly responsive and helpful throughout the whole process!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
US Jewelry Factory is an online jewelry retailer that lists engagement rings, diamond and gemstone jewelry on its website and marketplace channels. Shoppers commonly look for information on product craftsmanship, certification, shipping and customer service when evaluating purchases. This summary aggregates submitted customer reviews to highlight patterns in those areas for consumers researching US Jewelry Factory.