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We Collect & Analyze Reviews

US Jewelry Factory
Experiences & Reviews

US Jewelry Factory is an online jewelry retailer that lists engagement rings, diamond and gemstone jewelry on its website and marketplace channels. Shoppers commonly look for information on product craftsmanship, certification, shipping and customer service when evaluating purchases. This summary aggregates submitted customer reviews to highlight patterns in those areas for consumers researching US Jewelry Factory.

Overview & Key Metrics

Reviews Analyzed 21
Positive Sentiment 100%
Latest Review 13d
Overall Rating
5.0

Our Analysis

๐ŸŽฏ

Service quality

Reviewers repeatedly describe prompt, helpful service: responsive staff, assistance with sizing/returns and proactive problem resolution when issues arose.

Share of mentions
11%
Strong
๐Ÿ’ฐ

Value for money

Several customers mention competitive pricing, clearance discounts and savings versus traditional retailers when buying similar carat sizes.

Share of mentions
8%
Strong
โšก

User experience

Buyers report an easy-to-navigate site, fast shipping and clear order updates; one lengthy case involved a shipping theft then a prompt remake.

Share of mentions
17%
Strong
๐Ÿ”ง

Product quality

Nearly all reviews note well-crafted rings, clean finishing and sparkling stones; some buyers reference certificates and attention to detail.

Share of mentions
24%
Strong
๐Ÿ“ž

Communication

Customers cite quick, friendly responses by email/phone, frequent photo/video updates during custom work and clear guidance on sizing.

Share of mentions
15%
Strong
โญ

Overall experience

The supplied reviews are overwhelmingly positive, noting repeat purchases, recommendations and satisfaction with final products and service.

Share of mentions
24%
Strong

Our Independent Methodology

How we analyze customer reviews without bias

Data Collection

We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

100% Independent

Zero company influence. No payments, no bias โ€” just real customer voices.

Always Current

Updated regularly with the latest reviews and customer feedback.

All Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) ยท Collected.reviews (1) ยท Quotes shortened ยท As of: October 2025

D
Debbie F
trustpilot.com Oct 01, 2025

Excellent Customer Service

I received my ring,it was lovely but too big. I wrote to the company to ask about a refund.And they replied immediately.They were very responsi...

M
Mkrtich
trustpilot.com Oct 01, 2025

Smooth experience

Great communication...

A
Anne Martin
trustpilot.com Oct 01, 2025

Favorite jewelry company

This company has great communication and always delivers a b...

S
Stacy Goos
trustpilot.com Oct 01, 2025

This is the second time I have orderedโ€ฆ

This is the second time I have ordered from them. It will not be the last. Both o...

C
Christina Dee
trustpilot.com Oct 01, 2025

Wonderful seller

Wonderful seller, very responsive. Jewelry wa...

J
Jessica Vasquez
trustpilot.com Oct 01, 2025

Amazing company

Amazing company. So helpful and polite. Products are pristi...

K
Kate
trustpilot.com Oct 01, 2025

Go for it!!

US Jewelry Factory was wonderful to work with, start to finish. I bought from their etsy site so had some trepidation buying such a large item online....

J
Jan Gammons
trustpilot.com Oct 01, 2025

second purchase

This was my second purchase from US jewerly Factory. I purchased a ring on deep discount clearance and it was shipped through UPS. UPS sent several em...

A
AshLey BrenNae
trustpilot.com Oct 01, 2025

I love your beautiful jewelry

I love your beautiful jewelry! The price, quality, craftsmanship, and uniqueness is unmatched. Th...

s
shin wonmi
trustpilot.com Oct 01, 2025

Incredible service&ring

Incredible service I do value customer support and evey single part was very helpful and nice. Plus amazing product Diamo...

S
Sally Yang
trustpilot.com Oct 01, 2025

2.64ct diamond ring

My fiancee is in love with her 2.64ct heart diamond ring from US Jewelry Factory. The quality is high with certificate of authenticity and you will no...

A
A Luch
trustpilot.com Oct 01, 2025

Beautiful items at affordable prices!

Item is like the photos. Unique pieces at affordable prices. Very happy with the purchase. Additionally, the organization goes above and beyond to ple...

M
Monica Offenburger
trustpilot.com Oct 01, 2025

Wonderful experience

Great communication. Amazing product. Spending over 6k on an internet unseen...

G
Ginger
trustpilot.com Oct 01, 2025

Great value, workmanship and exceptional quality!

I purchased a beautiful asscher cut diamond ring. I had my eye on it for a few months. USJewelry has so many beautiful pieces I had a hard time choosi...

L
Lisa M Collier
trustpilot.com Oct 01, 2025

The quality and I love this shopโ€ฆ

The quality and detail to craftsmanship is perfect. These guys are so good I canโ€™t say enough good things about the items I have p...

C
Cezarina Groza
trustpilot.com Oct 01, 2025

Stunning jewelry

Stunning jewelry, gorgeous ring and outstanding service and communi...

A
A. Stitou
trustpilot.com Oct 01, 2025

Excellent service and work ethics!

I am a client since 2019, all I have to say is that they really know how important is customer satisfaction, making sure that your experience is pleas...

C
Carolyn
trustpilot.com Oct 01, 2025

I absolutely love my new diamond ring

I absolutely love my new diamond ring! I canโ€™t say enough about Lyudmila. She was exceptional with her diligence in helping me through the whole proce...

D
Deng Nancy
trustpilot.com Oct 01, 2025

Great site

Great site, accessories on site are all top quality,...

D
Denise Jones
trustpilot.com Oct 01, 2025

Excellent customer service

After FINALLY deciding on a ring from US Jewelry Factory (there were so many I loved on their site) they contacted me immediately since I had asked fo...

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Conclusion

In this set of customer reviews, US Jewelry Factory is consistently credited for high product quality and detailed craftsmanship. Reviewers commonly praise quick, helpful communication and proactive service, including resizing, refunds and remakes when problems occurred. Multiple buyers mention perceived value compared with mainstream retailers and several are repeat customers. Prospective buyers should consider these user reports alongside independent verification of certificates and the retailer's published shipping and return policies before purchase.