Reviews Analyzed
21
We Collect & Analyze Reviews
US Jewelry Factory
Experiences & Reviews
US Jewelry Factory is an online jewelry retailer that lists engagement rings, diamond and gemstone jewelry on its website and marketplace channels. Shoppers commonly look for information on product craftsmanship, certification, shipping and customer service when evaluating purchases. This summary aggregates submitted customer reviews to highlight patterns in those areas for consumers researching US Jewelry Factory.
Overview & Key Metrics
Positive Sentiment
100%
Latest Review
13d
Overall Rating
5.0
Our Analysis
🎯
Service quality
Reviewers repeatedly describe prompt, helpful service: responsive staff, assistance with sizing/returns and proactive problem resolution when issues arose.
Share of mentions
Strong
11%
💰
Value for money
Several customers mention competitive pricing, clearance discounts and savings versus traditional retailers when buying similar carat sizes.
Share of mentions
Strong
8%
⚡
User experience
Buyers report an easy-to-navigate site, fast shipping and clear order updates; one lengthy case involved a shipping theft then a prompt remake.
Share of mentions
Strong
17%
🔧
Product quality
Nearly all reviews note well-crafted rings, clean finishing and sparkling stones; some buyers reference certificates and attention to detail.
Share of mentions
Strong
24%
📞
Communication
Customers cite quick, friendly responses by email/phone, frequent photo/video updates during custom work and clear guidance on sizing.
Share of mentions
Strong
15%
⭐
Overall experience
The supplied reviews are overwhelmingly positive, noting repeat purchases, recommendations and satisfaction with final products and service.
Share of mentions
Strong
24%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (September 2022 – October 2025).
USJF Review: One-stop-shop for unique jewelry pieces
"I recently purchased an engagement ring from US Jewelry Factory and had a fantastic experience. Their website was easy to navigate and had a vast selection of rings to choose from. The one-of-a-kind designs made it easy for me to find the perfect ring that fit my partner's style. Their customer service team was also outstanding. They responded promptly to my questions via email, helping me with sizing and finding the right diamond at my budget without any pressure or upselling. They truly cared about making sure I got what I wanted out of this purchase. The quality of the ring is exceptional! It arrived quickly and in secure packaging, which showed their attention to detail in ensuring safe delivery internationally. Overall, I highly recommend US Jewelry Factory for anyone looking for unique jewelry pieces that are high-quality yet affordable. Their customer service surpassed expectations - they were incredibly responsive and helpful throughout the whole process!"
Jewel
Collected.reviews
Sep 04, 2022
Featured for: site experience, support, international delivery
second purchase
"This was my second purchase from US jewerly Factory. I purchased a ring on deep discount clearance and it was shipped through UPS. UPS sent several em..."
Jan Gammons
Trustpilot
Oct 01, 2025
Featured for: resolved stolen shipment, remake offered
Great value, workmanship and exceptional quality!
"I purchased a beautiful asscher cut diamond ring. I had my eye on it for a few months. USJewelry has so many beautiful pieces I had a hard time choosi..."
Ginger
Trustpilot
Oct 01, 2025
Featured for: detailed product quality, GIA certificate
I absolutely love my new diamond ring
"I absolutely love my new diamond ring! I can’t say enough about Lyudmila. She was exceptional with her diligence in helping me through the whole proce..."
Carolyn
Trustpilot
Oct 01, 2025
Featured for: production updates and timely communication
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
D
Debbie F
trustpilot.com
Oct 01, 2025
Excellent Customer Service
I received my ring,it was lovely but too big. I wrote to the company to ask about a refund.And they replied immediately.They were very responsi...
M
Mkrtich
trustpilot.com
Oct 01, 2025
Smooth experience
Great communication...
A
Anne Martin
trustpilot.com
Oct 01, 2025
Favorite jewelry company
This company has great communication and always delivers a b...
S
Stacy Goos
trustpilot.com
Oct 01, 2025
This is the second time I have ordered…
This is the second time I have ordered from them. It will not be the last. Both o...
C
Christina Dee
trustpilot.com
Oct 01, 2025
Wonderful seller
Wonderful seller, very responsive. Jewelry wa...
J
Jessica Vasquez
trustpilot.com
Oct 01, 2025
Amazing company
Amazing company. So helpful and polite. Products are pristi...
K
Kate
trustpilot.com
Oct 01, 2025
Go for it!!
US Jewelry Factory was wonderful to work with, start to finish. I bought from their etsy site so had some trepidation buying such a large item online....
J
Jan Gammons
trustpilot.com
Oct 01, 2025
second purchase
This was my second purchase from US jewerly Factory. I purchased a ring on deep discount clearance and it was shipped through UPS. UPS sent several em...
A
AshLey BrenNae
trustpilot.com
Oct 01, 2025
I love your beautiful jewelry
I love your beautiful jewelry! The price, quality, craftsmanship, and uniqueness is unmatched. Th...
s
shin wonmi
trustpilot.com
Oct 01, 2025
Incredible service&ring
Incredible service I do value customer support and evey single part was very helpful and nice. Plus amazing product Diamo...
S
Sally Yang
trustpilot.com
Oct 01, 2025
2.64ct diamond ring
My fiancee is in love with her 2.64ct heart diamond ring from US Jewelry Factory. The quality is high with certificate of authenticity and you will no...
A
A Luch
trustpilot.com
Oct 01, 2025
Beautiful items at affordable prices!
Item is like the photos. Unique pieces at affordable prices. Very happy with the purchase. Additionally, the organization goes above and beyond to ple...
M
Monica Offenburger
trustpilot.com
Oct 01, 2025
Wonderful experience
Great communication. Amazing product. Spending over 6k on an internet unseen...
G
Ginger
trustpilot.com
Oct 01, 2025
Great value, workmanship and exceptional quality!
I purchased a beautiful asscher cut diamond ring. I had my eye on it for a few months. USJewelry has so many beautiful pieces I had a hard time choosi...
L
Lisa M Collier
trustpilot.com
Oct 01, 2025
The quality and I love this shop…
The quality and detail to craftsmanship is perfect. These guys are so good I can’t say enough good things about the items I have p...
C
Cezarina Groza
trustpilot.com
Oct 01, 2025
Stunning jewelry
Stunning jewelry, gorgeous ring and outstanding service and communi...
A
A. Stitou
trustpilot.com
Oct 01, 2025
Excellent service and work ethics!
I am a client since 2019, all I have to say is that they really know how important is customer satisfaction, making sure that your experience is pleas...
C
Carolyn
trustpilot.com
Oct 01, 2025
I absolutely love my new diamond ring
I absolutely love my new diamond ring! I can’t say enough about Lyudmila. She was exceptional with her diligence in helping me through the whole proce...
D
Deng Nancy
trustpilot.com
Oct 01, 2025
Great site
Great site, accessories on site are all top quality,...
D
Denise Jones
trustpilot.com
Oct 01, 2025
Excellent customer service
After FINALLY deciding on a ring from US Jewelry Factory (there were so many I loved on their site) they contacted me immediately since I had asked fo...
Conclusion
In this set of customer reviews, US Jewelry Factory is consistently credited for high product quality and detailed craftsmanship. Reviewers commonly praise quick, helpful communication and proactive service, including resizing, refunds and remakes when problems occurred. Multiple buyers mention perceived value compared with mainstream retailers and several are repeat customers. Prospective buyers should consider these user reports alongside independent verification of certificates and the retailer's published shipping and return policies before purchase.