Several reviewers point to big savings on pet medications and sometimes fast delivery. More reviewers describe repeated delivery failures, canceled orders, and refunds being denied. Some say items arrived damaged or leaking. A small number report quick, five-star help from customer support.
Examples from available reviews (Jun 2024 – Mar 2026).
Product arrived damaged and customer service failed to resolve refund.
“DO NOT BUY FROM THEM EVER !!!!!”
Site provided medications at large savings compared to pharmacies.
“This site has allowed me to provide them with their medications at HUGE savings!!”
Cat den leaked, bedding got wet, unsuitable in bad weather.
“The bedding gets wet and I have actually had to bring it indoors.”
Fast delivery and prompt customer service resolved a missing item.
“they responded within the hour apologising and offering a refund or to send item out.”
Many reviews mention missed deliveries, incorrect items, and refunds that take a long time. A smaller set describes quick fixes and five-star service, but those stories are much less common than the complaints.
Multiple reviewers highlight major savings on medications compared with vets and pharmacies. Price and value stay mostly positive and rarely come up as a complaint.
Customers describe repeated order cancellations, shipping delays, and subscription deliveries that never arrive. A few report fast delivery and good expiration dates, but delivery problems shape most experiences.
Some reviews note items arriving damaged, bedding that leaks, and parts that are cracked. Others say the products were fine and plan to reorder, though quality comes up less often than service issues.
Several reviewers report no updates, phone calls that go nowhere, and emails without replies. A few mention timely responses and refunds offered right away, but these positive notes are limited.
Many low-rated reviews focus on fulfillment and support breakdowns, while a smaller group of high-rated reviews emphasizes savings and occasional standout service. Overall, results vary sharply from one order to the next.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (25) · Quotes shortened · As of: March 2026
Cat den leaked, bedding got wet, unsuitable in bad weather.
“The bedding gets wet and I have actually had to bring it indoors.”
Product arrived damaged and customer service failed to resolve refund.
“DO NOT BUY FROM THEM EVER !!!!!”
Customer liked the products and plans to order again.
“Good products, will definitively order again.”
Customer received wrong product and refund was refused.
“they refused to honor their own policy.”
Medication arrived in two weeks and saved significant money.
“I loved how much cheaper it was then going through my vet.”
Items arrived quickly, were cheap, and had good expiration dates.
“The Comfortis was over $40 cheaper than I could find it anywhere else.”
Site provided medications at large savings compared to pharmacies.
“This site has allowed me to provide them with their medications at HUGE savings!!”
Order was cancelled without reason and communication failed afterwards.
“NEXT DAY THEY CANCELLED MY ORDER WITHOUT THE REASON.”
Company lacked stock, had late deliveries, and poor email responses.
“Absolutely useless firm to deal with.”
Pet transport failed, company abandoned customer and ignored refund requests.
“Pet Express didn't help me solve the problem; they just wanted to leave and left me abandoned in a hotel.”
Package was delivered earlier than scheduled despite assurance to delay.
“Absolutely Useless.”
Third order was mishandled and not delivered, causing ongoing investigation.
“goods had been sent back to depot”
Delivery took about two weeks and items arrived damaged.
“Took ruffly two weeks for items to arrive to my door.”
Delivery took 12 days with zero communication and poor support.
“Zero communication whatsoever as to the status of my order.”
Subscription deliveries were repeatedly promised but never received.
“Still haven't received my item.”
Order delayed due to out-of-stock issues and poor communication.
“Selling items that aren’t in stock and failing to notify customers is unacceptable.”
Kitten pack arrived damaged and customer service couldn't accept photos.
“When I opened it the litter tray was all cracked around the sides.”
Company operates like a dropshipper with poor stock management.
“The stock is not actually in stock.”
Host used for spam sites and support was unreachable.
“This host is being used to host 2 spam websites”
No phone answers and order not received after more than a week.
“No one answers the phone and my order has not been received after over a week”
Repeat subscription orders were late and often out of stock.
“I've just cancelled my subscription”
Fast delivery and prompt customer service resolved a missing item.
“they responded within the hour apologising and offering a refund or to send item out.”
Orders allegedly in stock take weeks or never arrive.
“WILL NEVER EVER ORDER FROM THEM AGAIN.”
Order delays, wrong items, and lengthy refund process caused frustration.
“All in all took about a month or so to get my refund”
Customer received excellent service and rated the order five stars.
“it was 5 star.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
USA Pet Express sells pet supplies and medications online. Its site lists flea and tick treatments, prescription and over-the-counter medicines, food, and accessories. Customers can make one-time purchases or set up recurring orders through the website. Orders ship to U.S. addresses, and the company accepts major payment methods. Support is available by email and phone.