Reviews provided here show a consistent pattern of customers valuing USA Pet Express for lower prices and generally timely delivery — several positive reviews note savings versus vets and delivery in roughly 9–14 days. Product condition is often described positively (including acceptable expiration dates), but there is at least one report of receiving an incorrect formulation and an unresolved refund claim. Communication and refund handling appear to be the main source of negative feedback in the sample. Prospective buyers should weigh reported cost savings and delivery times against the single documented complaint about returns; checking the seller’s refund and returns policy and keeping order records is advisable before purchase.
Examples from available reviews (Jun 2024 – Feb 2026).
Customer received wrong product and refund was refused.
“they refused to honor their own policy.”
Items arrived quickly, were cheap, and had good expiration dates.
“The Comfortis was over $40 cheaper than I could find it anywhere else.”
Medication arrived in two weeks and saved significant money.
“I loved how much cheaper it was then going through my vet.”
Customer liked the products and plans to order again.
“Good products, will definitively order again.”
Delivery speed is often praised (several reviewers report arrival within 9–14 days), but at least one customer reported a refused refund after an order issue.
Multiple reviewers highlight substantial savings versus vets or local pharmacies, frequently describing the site as a source of significantly cheaper pet medications.
Customers report straightforward ordering and timely fulfillment, with some initial hesitation about overseas sourcing overcome by positive delivery and pricing outcomes.
Several reviewers praise product condition and good expiration dates, while one reviewer reports receiving an incorrect Heartgard formulation.
Only one review mentions communication and does so negatively: a customer says the company declined to honor a refund policy after delivery issues.
Overall impressions are mostly positive, with reviewers noting savings, timely delivery and acceptable product condition; one review reports a serious refund dispute.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (25) · Quotes shortened · As of: February 2026
Cat den leaked, bedding got wet, unsuitable in bad weather.
“The bedding gets wet and I have actually had to bring it indoors.”
Product arrived damaged and customer service failed to resolve refund.
“DO NOT BUY FROM THEM EVER !!!!!”
Customer liked the products and plans to order again.
“Good products, will definitively order again.”
Customer received wrong product and refund was refused.
“they refused to honor their own policy.”
Medication arrived in two weeks and saved significant money.
“I loved how much cheaper it was then going through my vet.”
Items arrived quickly, were cheap, and had good expiration dates.
“The Comfortis was over $40 cheaper than I could find it anywhere else.”
Site provided medications at large savings compared to pharmacies.
“This site has allowed me to provide them with their medications at HUGE savings!!”
Order was cancelled without reason and communication failed afterwards.
“NEXT DAY THEY CANCELLED MY ORDER WITHOUT THE REASON.”
Company lacked stock, had late deliveries, and poor email responses.
“Absolutely useless firm to deal with.”
Pet transport failed, company abandoned customer and ignored refund requests.
“Pet Express didn't help me solve the problem; they just wanted to leave and left me abandoned in a hotel.”
Package was delivered earlier than scheduled despite assurance to delay.
“Absolutely Useless.”
Third order was mishandled and not delivered, causing ongoing investigation.
“goods had been sent back to depot”
Delivery took about two weeks and items arrived damaged.
“Took ruffly two weeks for items to arrive to my door.”
Delivery took 12 days with zero communication and poor support.
“Zero communication whatsoever as to the status of my order.”
Subscription deliveries were repeatedly promised but never received.
“Still haven't received my item.”
Order delayed due to out-of-stock issues and poor communication.
“Selling items that aren’t in stock and failing to notify customers is unacceptable.”
Kitten pack arrived damaged and customer service couldn't accept photos.
“When I opened it the litter tray was all cracked around the sides.”
Company operates like a dropshipper with poor stock management.
“The stock is not actually in stock.”
Host used for spam sites and support was unreachable.
“This host is being used to host 2 spam websites”
No phone answers and order not received after more than a week.
“No one answers the phone and my order has not been received after over a week”
Repeat subscription orders were late and often out of stock.
“I've just cancelled my subscription”
Fast delivery and prompt customer service resolved a missing item.
“they responded within the hour apologising and offering a refund or to send item out.”
Orders allegedly in stock take weeks or never arrive.
“WILL NEVER EVER ORDER FROM THEM AGAIN.”
Order delays, wrong items, and lengthy refund process caused frustration.
“All in all took about a month or so to get my refund”
Customer received excellent service and rated the order five stars.
“it was 5 star.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
USA Pet Express is an online retailer of pet medications and related health products. Consumers researching the company typically look for information on pricing, delivery times, product authenticity and customer service. Reviews often focus on discounted prescription and over-the-counter pet meds, shipping speed, and after-sales handling.