Most reviews point to ongoing fulfillment issues and weak post-sale help. Many customers say they received defective, expired, or incorrect vape products. A small number praise the low prices and say problems were fixed quickly. Overall, feedback splits sharply between orders that get resolved and complaints that do not.
Examples from available reviews (Nov 2021 – Feb 2026).
More than half of disposable devices arrived not working and nonreturnable.
“more than half of them are not working”
Order not shipped and there was no way to contact the company.
“there is noway to get into contact with them online,no number to call or nothing”
Favorite store with excellent service, low prices, and rewards.
“amazing customer service, cheapest prices online you’ll find,”
Customer service promptly resolved a wrong shipment and delivered replacement.
“I ordered seven daze e-liquid but received Drip More.”
Reviews often mention late deliveries and orders that never get fulfilled. Customers describe packages that never shipped, only part of an order arriving, or the wrong items showing up. A few people say the company sent replacements or fixed mistakes quickly, but those stories are uncommon.
Several reviewers say they lost money on damaged, nonworking, or expired items, or on packages that never arrived. One reviewer calls out low prices and a rewards program as positives. Mentions of savings come up far less often than complaints about value lost.
Customers repeatedly note missing shipping updates and say the site does not offer a clear way to get in touch. Several describe long delivery waits and trouble starting refunds or returns. A small number report an easy checkout and fast handling when problems came up.
Multiple reviews mention defective or nonworking disposable devices. Some customers also report expired stock or the wrong products being sent. Several complaints cite refused returns and replacement fees.
Many reviewers say customer service did not reply to messages and that there is no phone number. Several customers report that refund requests and attempts to make contact went unanswered. A smaller set describe responsive, helpful support that resolved issues.
Most reviews describe negative experiences tied to fulfillment problems, defective products, and poor communication. A smaller group reports good outcomes, such as low prices or issues being resolved. The overall picture is split between unresolved complaints and occasional satisfactory results.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (18) · bbb.org (3) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Products often defective and customer service unresponsive.
“Garbage products are mostly defects”
Two orders were messed up and customer service unreachable.
“No way to contact customer service to resolve the issue”
Late shipment arrived incomplete with missing items and no response.
“Not all of my items was there!”
Delayed order arrived incomplete with missing items and no response.
“Not all of my items was there!”
Order not shipped for over a week and seller unresponsive.
“my stuff has not shipped!”
Received expired vapes after waiting weeks for delivery.
“I got expired vapes after waiting weeks”
Received wrong product and company refuses to accept return.
“They sent me wrong product and refuses to accept return...”
Repeated long shipping delays and poor fulfillment.
“they take forever to ship out your order.”
Order not shipped and there was no way to contact the company.
“there is noway to get into contact with them online,no number to call or nothing”
More than half of disposable devices arrived not working and nonreturnable.
“more than half of them are not working”
Could not find contact information after order cancellation, money taken.
“Cannot find any information on how to contact vapor empire”
Order delayed multiple days and delivery service inadequate during holidays.
“it has not been delivered”
Order had no shipping label after eight days and seller didn't communicate.
“they don't communicate what's going on at all.”
Order delayed eleven days and customer service ignored refund requests.
“customer service is ignoring every message and request for the refund.”
Order placed eight days earlier with no shipping updates or phone contact.
“still no updates on shipping. No phone number to call”
Order never filled and company did not respond to contact attempts.
“Order never filled and no customer service phone number to contact.”
Received defective vapes and faced burdensome return and replacement fees.
“I've gotten two defective vapes”
Lost $270 after package issues and lack of promised protection.
“I lost $270 in their scam.”
Received defective devices and company refused returns while ignoring emails.
“they will NOT let you return anything.”
Favorite store with excellent service, low prices, and rewards.
“amazing customer service, cheapest prices online you’ll find,”
Consistently slow fulfillment, taking about a week to ship orders.
“it takes them almost a week just to get the package in the hands of REMOVED.”
Vapor empire is a well-known brand in the vaping industry owing to the quality of their products, efficiency in deliveries, outstanding customer service, and competitive prices. From their wide range of products, you get what you want. I'm excited about their products because you can get replacements for caps, batteries, and chargers. Also, their return policy that is active for thirty days is very favorable. I ordered seven daze e-liquid but received Drip More. I notified them immediately through their customer care service that is available 24-hours. They were sorry this happened and advised on the return process. In less than two weeks my Seven Daze e-liquid was delivered in perfect condition.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Vapor Empire runs an online store focused on vaping products. It sells disposable vapes, rechargeable devices, e-liquids, pod systems, and accessories. Listings usually include flavor details, nicotine strengths, and technical specs. Shoppers order through the website and choose shipping at checkout. The site takes common payment options, including major credit cards and digital wallets.