Reviews Analyzed
17
We Collect & Analyze Reviews
Vapor Empire
Experiences & Reviews
Vapor Empire is an online vape retailer name commonly searched by consumers for eโliquids, disposable vapes, devices and accessories. People researching Vapor Empire reviews typically check shipping practices, return and refund policies, product condition (expired or defective items), and customer support responsiveness. When evaluating this seller, verify posted contact channels, payment protections, and current shipping terms to make an informed purchase decision.
Overview & Key Metrics
Positive Sentiment
12%
Latest Review
23d
Overall Rating
1.5
Our Analysis
๐ฏ
Service quality
Most reviews describe slow or missing fulfillment, repeated shipping delays of a week or more, and inconsistent order handling; a few reports show timely resolution.
Share of mentions
Weak
22%
๐ฐ
Value for money
Some customers note low prices and rewards, but many report losing money to unshipped orders, nonworking disposables, fees for returns/replacements, or disputed packages.
Share of mentions
Weak
17%
โก
User experience
Several reviewers say contact information is hard to find, site messages go unanswered, and order tracking is unclear; a minority praise rewards and easy reorders.
Share of mentions
Weak
9%
๐ง
Product quality
Multiple reports of wrong, expired, or defective devices and disposables; some buyers received replacements but defects and incorrect items are recurring complaints.
Share of mentions
Weak
10%
๐
Communication
Frequent complaints about unresponsive customer service, ignored emails/messages, and lack of reachable phone support; a small number mention helpful, 24/7 support.
Share of mentions
Weak
19%
โญ
Overall experience
Overall sentiment skews negative: many customers report delays, defects, and poor support, while a small group reports satisfactory prices and service.
Share of mentions
Weak
22%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias โ just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 17 verified reviews (November 2021 โ October 2025).
Seven Daze e-liquid
"
Vapor empire is a well-known brand in the vaping industry owing to the quality of their products, efficiency in deliveries, outstanding customer service, and competitive prices. From their wide range of products, you get what you want. I'm excited about their products because you can get replacements for caps, batteries, and chargers. Also, their return policy that is active for thirty days is very favorable. I ordered seven daze e-liquid but received Drip More. I notified them immediately through their customer care service that is available 24-hours. They were sorry this happened and advised on the return process. In less than two weeks my Seven Daze e-liquid was delivered in perfect condition.
"
Jack Evans
Collected.reviews
Nov 09, 2021
Featured for: Positive resolved wrong-item case
VAPOR EMPIRE IS DEAD!
"VAPOR EMPIRE IS DEAD! I'm still dealing with this nightmare 11days after making my order. They only printed a shipping label 2days ago but the order n..."
ALEX
Trustpilot
Oct 01, 2025
Featured for: Typical prolonged shipping complaint
I've gotten two defective vapes andโฆ
"I've gotten two defective vapes and they charge you to ship it back to them then issue you a refund then charge you to ship a replacement product and..."
Taryn Santypal
Trustpilot
Oct 01, 2025
Featured for: Defective devices and fee issues
SCAM!!!!!!!!!!!!!!!!!!!!
"SCAM!!!!!!!!!!!!!!!!!!!!! I lost $270 in their scam. Note: Vapor Empire does not offer package protection upon checking out. They say they do, but thi..."
Jamie Elsayed
Trustpilot
Oct 01, 2025
Featured for: Lost funds / package dispute
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 17 reviews
All Customer Reviews
Sources: Trustpilot (16) ยท Collected.reviews (1) ยท Quotes shortened ยท As of: October 2025
P
Pamela Balko-Smith
trustpilot.com
Oct 01, 2025
Buyers beware donโt order
I have been ordering from them for a while nowโฆ but this time itโs been over a week and my stuff has not shipped! Iโve sent them messages with no resp...
N
Nancy
trustpilot.com
Oct 01, 2025
I got expired vapes after waiting weeks
I got expired vapes...
B
BAT Steinman
trustpilot.com
Oct 01, 2025
They sent me wrong product and refusesโฆ
They sent me wrong product an...
O
Oliver Townsend
trustpilot.com
Oct 01, 2025
Worst experience in 2 decades of online ordering
UPDATE: My recent order says it was shipped. If it actually goes out today I'll change or take down my post. I've been ordering vape online for almost...
A
Alexia Bowling
trustpilot.com
Oct 01, 2025
VAPOR EMPIRE BIG SCAMโฆ
This place is a SCAM,I ordered 100 dollars worth of vape juice,nothing was never sent out and I couldn't track my package.I looked for a phone number...
T
Tammy Price
trustpilot.com
Oct 01, 2025
I SAY DO NOT DO NOT order fromโฆ
DO NOT DO NOT order from this web site I ordered over $300 about 25 disposable woofr and more than half of them are not working I will never ever orde...
C
Chad Schrecengost
trustpilot.com
Oct 01, 2025
Cannot find any information on how toโฆ
Cannot find any information on how to contact vapor empire and I've been looking for over 2 hours. I ha...
c
clifton senegal
trustpilot.com
Oct 01, 2025
Ok I have been using them over 3yrs andโฆ
Ok I have been using them over 3yrs and really has been working out. I ordered on the 4th of December and didn't getvthe order filled until the 8or 9t...
J
Julie P
trustpilot.com
Oct 01, 2025
8 days after ordering...still awaiting fulfillment
Placed my order on 12/3, now the 11th and not even a shipping label created. This is the first time this has happened other than one other time it too...
A
ALEX
trustpilot.com
Oct 01, 2025
VAPOR EMPIRE IS DEAD!
VAPOR EMPIRE IS DEAD! I'm still dealing with this nightmare 11days after making my order. They only printed a shipping label 2days ago but the order n...
๏ฟฝ
ะขะฐัะฐั ะะฐะนะดะฐ
trustpilot.com
Oct 01, 2025
I placed my order 8 days ago and stillโฆ
I placed my order 8 days ago and still no u...
P
Patty Yick
trustpilot.com
Oct 01, 2025
Scam
Scam. Order never filled and no customer service phone number to conta...
T
Taryn Santypal
trustpilot.com
Oct 01, 2025
I've gotten two defective vapes andโฆ
I've gotten two defective vapes and they charge you to ship it back to them then issue you a refund then charge you to ship a replacement product and...
J
Jamie Elsayed
trustpilot.com
Oct 01, 2025
SCAM!!!!!!!!!!!!!!!!!!!!
SCAM!!!!!!!!!!!!!!!!!!!!! I lost $270 in their scam. Note: Vapor Empire does not offer package protection upon checking out. They say they do, but thi...
C
Christopher
trustpilot.com
Oct 01, 2025
Disgusting scamming company
Disgusting scamming company. You may receive your order but you're bound to get a defective device, as I got 2 out of 4 orders....
L
Lucky Zak
trustpilot.com
Oct 01, 2025
#1 place to buy vape supplies
My #1 place to buy all my vape supplies, amazing customer service, cheapest prices online youโll find, and...
J
Jack Evans
Collected.reviews
Nov 09, 2021
Seven Daze e-liquid
Vapor empire is a well-known brand in the vaping industry owing to the quality of their products, efficiency in deliveries, outstanding customer service, and competitive prices. From their wide range of products, you get what you want. I'm excited about their products because you can get replacements for caps, batteries, and chargers. Also, their return policy that is active for thirty days is very favorable. I ordered seven daze e-liquid but received Drip More. I notified them immediately through their customer care service that is available 24-hours. They were sorry this happened and advised on the return process. In less than two weeks my Seven Daze e-liquid was delivered in perfect condition.
Conclusion
Reviews show a consistent pattern of shipping delays, poor responsiveness, and product problems for Vapor Empire. Multiple customers report orders unfulfilled for eight to eleven days, wrong or expired items, and defective disposables. Several reviewers say returns or replacements incur customer-paid shipping fees and that customer service is slow or unresponsive; a few describe successful resolutions and low prices. If you consider buying, confirm current contact channels, retain order and tracking records, and prefer tracked shipping or payment protection options. Consider comparing alternatives if you need timely, guaranteed delivery.