Feedback points to ongoing service and product issues, with a few positive exceptions. Many reviews mention order problems and slow or missing support replies. A small number of customers report products that worked and one issue fixed by the owner.
Examples from available reviews (Nov 2021 – Feb 2026).
Charged immediately for $500; no order updates or contact.
“was immediately charged for the total amount of ~$500.”
Received vaporizers that did not work despite being charged.
“You have my money and I have two vaporizers that don't work .”
Nothing was sent; reviewer plans to report fraud to authorities.
“Horrible nothing sent”
Owner resolved issue; reviewer praised prices and service.
“Good prices, excellent service.”
Most reviews describe orders that never arrived or were not fulfilled. Several customers say they were charged but received nothing. One reviewer says the owner stepped in to fix a problem and also notes good prices.
Many reviewers say they paid but did not get the product, which they view as poor value. A smaller set highlights low prices and acceptable service after direct involvement.
After purchase, customers often report no shipping updates and no answers from support. A few mention items that did not match the description or batteries that drained quickly.
Product issues show up less often than communication problems but still appear. Customers mention devices that did not work and batteries that lost charge fast. One reviewer says the item received did not match the description.
Communication problems dominate the reviews. Customers describe emails that went unanswered, voicemails with no callback, and phone lines that did not respond. One isolated review reports reaching the owner directly.
Ratings split clearly between many very low scores linked to unfilled orders and a few high scores linked to issues being resolved. Reports range from never receiving paid items to a satisfactory fix from staff.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Order placed Feb 20 not received; company unresponsive.
“I still have Not received either of the two items that I paid for.”
Placed order Feb 21 during sale; charged but no responses or shipment.
“I now think this a scam”
Order placed Feb 20 still awaiting fulfillment; company unresponsive.
“Avoid.”
Charged immediately for $500; no order updates or contact.
“was immediately charged for the total amount of ~$500.”
Ordered March 19; no responses and order remains unfulfilled.
“Keep calling them no answer, email no response.”
Placed order but never received it; no response despite attempts.
“Placed an order for a vaporizer and never received it.”
No fulfillment and no responses to inquiries.
“No fulfillment, no replies to inquiries.”
Ordered products were not delivered.
“Ordered products that were not delivered.”
Paid $500; order unfulfilled and company unresponsive.
“i’m on day 4 after making a $500 order and am not seeing a fulfilled order.”
Two weeks passed with zero responses; order awaiting fulfillment.
“2 weeks passed, 0 responses.”
Order placed March 3 had not shipped; no responses to contact attempts.
“I placed an order on March 3, 2024. Today is March 12 and it has not shipped.”
Received vaporizers that did not work despite being charged.
“You have my money and I have two vaporizers that don't work .”
Charged for Boundless vaporizer but it never shipped and company was unresponsive.
“they charged my card, never shipped it and wont return phone calls or emails”
Placed order six days ago with no shipping status or responses.
“Not responding to emails, left multiple messages.”
Nothing was sent; reviewer plans to report fraud to authorities.
“Horrible nothing sent”
Owner resolved issue; reviewer praised prices and service.
“Good prices, excellent service.”
Did not receive package and unable to contact anyone.
“i did not receive my package and i cannot get ahold of anybody”
Customer service unresponsive; reviewer says they were ripped off.
“The toll free number only lets you leave voicmails which NOBODY ever answers.”
Expected delivery not received and company failed to return calls.
“I was supposed to have my stuff delivered today and never received it”
Only issue is the battery drains quickly.
“Only negative battery goes down fast”
In the last couple of years, I have used one vaporizer. I loved everything about it and I felt it was time to get another one for new experiences and just to have fun. I purchased one from vaporizer chief. It is the worst I have ever had. Their product description and what I got don’t match. It's a total mess. What makes it worse, is their inexperienced customer care. They have no interpersonal skills or simply put good customer relations. They are rude and behave like you never purchased the item from them. I was disappointed, wasted and I can’t recommend their products to anyone. Still using my old vaporizer as I continue with my search for a better one.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Vaporizer Chief runs an online shop that sells vaporizers, replacement parts, and accessories. The lineup includes portable dry-herb and concentrate vaporizers, plus batteries, chargers, and cleaning and upkeep items. The site lists specs, photos, and compatibility notes so shoppers can compare models. Customers order online with common payment options and can reach the company by phone or email for sales or support.