Reviews in this sample show repeated customer concerns about shipping delays, lost or undelivered orders, and limited or costly return options (many citing a $15 restocking/handling fee). Several reviewers describe unresponsive or rude customer support when seeking refunds or delivery updates. At the same time, a number of customers praise Veronica Beard’s blazers and overall design aesthetic. If you plan to buy directly from the brand, review the return and shipping terms beforehand, keep shipping and proof-of-return records, and consider buying from an authorized retailer if you want additional customer-service channels.
Examples from available reviews (Dec 2021 – Feb 2026).
Reviewer and friends love Veronica Beard blazers and praise the line.
“All I can say is that Veronica Beard has some serious fans in Canada!”
Leather peeled from $300 sneakers and customer service refused return.
“The leather is scraping off.”
They charge a $15 restocking fee, deterring future purchases.
“There is a restocking fee of $15!”
Ordered a blazer and never received it despite multiple emails and poor response.
“I ordered a blazer in November 2024 and never received it.”
Many reviews report shipping, delivery and fulfillment failures: delayed or unreceived orders, and slow or unsatisfactory resolution from support.
Multiple customers complain about unexpected fees (restocking/handling) and perceived poor value, particularly for footwear and returned items.
Several shoppers report frustrating online experiences: returns rejected by the site, unclear order-tracking, and confusing shipping options.
Some customers praise blazers and styling, but others report quality problems (peeling leather, poor fit, used items) especially with shoes.
Frequent complaints describe unresponsive or rude customer service, with emails and calls often unanswered or offering generic policy replies.
Most reviewers report negative end-to-end experiences—shipping, returns, fees and support—while a minority praise product design and fit.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (26) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Studs fell off shearling slides within weeks and returns were denied due to timeframe.
“The studs are now coming out”
Two expensive sweaters disintegrated after gentle wash, leaving irreparable holes.
“both fell apart with enormous unrepairable holes appearing.”
Questions Veronica Beard's advertising diversity for lack of kinky-haired Black models.
“Where are the beautiful kinky haired Black models????”
Fenix clogs fell apart after hours of wear and customer support was absent.
“less than five hours of wear, and they stitching is coming apart”
They charged me for an undelivered item and refused refund despite delivery glitch.
“I was charged for an item I never received.”
They charged a $15 return handling fee, deterring future purchases.
“They charged me a $15 handling fee.”
Leather peeled from $300 sneakers and customer service refused return.
“The leather is scraping off.”
Paid for expedited shipping but delivery delayed, shoes were uncomfortable, and restocking fee applied.
“They smell weird, are extremely hard and not comfortable to put on.”
They sent the wrong size, returned it, and have not refunded or responded.
“I’ve purchased a dress size 0, they sent me size 8”
Calls and emails were met with rudeness and no follow-up.
“Finally got a call back with a rude person”
Experienced extremely rude customer service and discouraging overall quality impressions.
“Extremely rude and nasty representative”
Ordered a blazer and never received it despite multiple emails and poor response.
“I ordered a blazer in November 2024 and never received it.”
Package marked delivered but not found; customer service was unhelpful.
“I’ve had a package marked delivered around the holidays that I have not been able to locate.”
They charge a $15 restocking fee, deterring future purchases.
“There is a restocking fee of $15!”
Ordered item never tracked or arrived and customer service was unresponsive.
“Ordered a dickie. It did not arrive and I could not track it.”
They shipped two dresses instead of a jacket and charged a restocking fee.
“I was sent two identical dresses.”
Their website prevented me from returning items despite having the order number.
“The VB site would not accept my return.”
Reviewer and friends love Veronica Beard blazers and praise the line.
“All I can say is that Veronica Beard has some serious fans in Canada!”
After 11 days there was no dispatch update and customer service gave generic responses.
“11 days and no order update or dispatch.”
They failed to issue a promised refund and sizes ran much smaller than expected.
“I did not get my refund.”
Item didn't fit, no larger size available, and they charged a $15 handling fee.
“Charged me $15 Handling Fee!”
They delivered what appeared to be used shoes instead of new ones.
“they sent second hand shoes after ordering and paying for new.”
They charged a $15 restocking fee and customer service was unreachable.
“They charged a $15.00 restocking fee for a product that cost $138.00”
Returned item but have not received promised refund and cannot reach customer service.
“Do not order online as if you return the item you will not get your refund as they promised...”
Poor item quality and a 35 Pound restocking charge discouraged future purchases.
“Then they charge a 35 Pound restocking charge.”
I spent hours searching for the perfect floral bomber jacket with lace detailing and I was beginning to feel that I would never find what I was looking for. Luckily, after scouring dozens of sites throughout my search, I came across one that had exactly what I wanted in my size. Not only were they in stock, but they shipped it out to me the very next day. It feels like it's worth way more than what I paid for. It is the perfect summer weight and I love the feminine, flirty lace detailing. I will definitely be buying from them again. Thank you.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Veronica Beard is a New York–based contemporary womenswear label founded in 2010 by Veronica Miele Beard and Veronica Swanson Beard. The brand is best known for tailored blazers and coordinated separates and sells through its own e-commerce site as well as wholesale partnerships with department stores and specialty retailers.