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We Collect & Analyze Reviews

Veronica Beard
Experiences & Reviews

Veronica Beard is a New York–based contemporary womenswear label founded in 2010 by Veronica Miele Beard and Veronica Swanson Beard. The brand is best known for tailored blazers and coordinated separates and sells through its own e-commerce site as well as wholesale partnerships with department stores and specialty retailers.

Overview & Key Metrics

Reviews Analyzed 21
Positive Sentiment 10%
Latest Review 17d
Overall Rating
1.4

Our Analysis

🎯

Service quality

Many reviews report shipping, delivery and fulfillment failures: delayed or unreceived orders, and slow or unsatisfactory resolution from support.

Share of mentions
21%
Weak
💰

Value for money

Multiple customers complain about unexpected fees (restocking/handling) and perceived poor value, particularly for footwear and returned items.

Share of mentions
14%
Weak
⚡

User experience

Several shoppers report frustrating online experiences: returns rejected by the site, unclear order-tracking, and confusing shipping options.

Share of mentions
6%
Mixed
🔧

Product quality

Some customers praise blazers and styling, but others report quality problems (peeling leather, poor fit, used items) especially with shoes.

Share of mentions
10%
Weak
📞

Communication

Frequent complaints describe unresponsive or rude customer service, with emails and calls often unanswered or offering generic policy replies.

Share of mentions
19%
Weak
⭐

Overall experience

Most reviewers report negative end-to-end experiences—shipping, returns, fees and support—while a minority praise product design and fit.

Share of mentions
30%
Weak

View all 21 public customer reviews – filtered by relevance →

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Data Collection

We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

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Always Current

Updated regularly with the latest reviews and customer feedback.

All Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025

V
Victoria Gray
trustpilot.com Oct 01, 2025

$15 handling fee for a return - outrageous!!

I purchased an item and it did not fit so I needed to return it. They charged me a $15 handling fee. Is the last time I’ll buy any Vero...

C
Customer
trustpilot.com Oct 01, 2025

I bought a $300 pair of sneakers from…

I bought a $300 pair of sneakers from them. The leather is scraping off. In other words, they aren’t even real leather...

D
Debra
trustpilot.com Oct 01, 2025

Beware of shipping and return on Veronica Beard

I ordered a pair of Veronica Beard sneakers. I placed the order with expedited shipping paying $30.00 extra. The website does state that any orders af...

v
valeria
trustpilot.com Oct 01, 2025

No money back for return (due to their mistake)!

I’ve purchased a dress size 0, they sent me size 8, I sent it back and they don’t give me my money back… I sen...

c
customer
trustpilot.com Oct 01, 2025

If I could put zero stars I would I…

If I could put zero stars I would I called and emailed. Finally got a call back with a rude person who never c...

L
Larisa Liasova
trustpilot.com Oct 01, 2025

The worst customer care experience i've…

The worst customer care experience i've ever had.Extremely rude and nasty representative, does't even allow you to speak and express your opinion.I th...

D
Disappointed Diva
trustpilot.com Oct 01, 2025

The Best Blazer I Never Received

I ordered a blazer in November 2024 and never received it. I got several emails from them asking me to leave a review. I emailed them three times info...

L
Lisa G
trustpilot.com Oct 01, 2025

DO NOT PLACE AN ORDER WITH THEM

DO NOT PLACE AN ORDER WITH THEM. I’ve had a package marked delivered around the holidays that I have...

J
Jenny
trustpilot.com Oct 01, 2025

There is a restocking fee of $15

There is a restocking fee of $15! No one does this and the designer, Veronica Swanson Beard, is a nepo baby. Her grandfather started Swanson frozen fo...

J
Jane Valentine
trustpilot.com Oct 01, 2025

Ordered a dickie, big mistake!

Ordered a dickie. It did not arrive and I could not track it. Three emails to ask it whereabouts and still no answer! Called the US and was told they...

K
Kim Zimmerman
trustpilot.com Oct 01, 2025

I have spent thousands of dollars at…

I have spent thousands of dollars at VB. I have 30 jackets alone! I just had the worst experience with customer service. I ordered a matching jacket a...

C
Consumer
trustpilot.com Oct 01, 2025

FRUSTRATING ATTEMPT TO RETURN PR OF SHOES.

I tried to return a pair of athletic shoes to Veronica Beard on Aug 23, 2024. I had the order number. When I tried to return them online I got the run...

V
Velvet Haney
trustpilot.com Oct 01, 2025

Love the balzers!

All I can say is that Veronica Beard has some serious fans in Canada! My friends and I all LOVE the balzers. We're like a Veronica Beard gang! I have...

S
Sarah
trustpilot.com Oct 01, 2025

11 days and no order update or…

11 days and no order update or dispatch. Wish I had read the reviews on here and it seems like a common problem. Customer service has p...

M
Marisa Huls
trustpilot.com Oct 01, 2025

Not keep their word

Hello all, Just wanted to say I have bought 2 pieces from Veronica Beard online services. The first one was a dress . For 223.00 and some change .they...

G
Gail Judd
trustpilot.com Oct 01, 2025

Purchased an item that didn't fit and…

Purchased an item that didn't fit and they did not have larger size....

G
Greg Sim
trustpilot.com Oct 01, 2025

they sent second hand shoes after…

they sent second hand shoes after ordering and paying for new. Customer Service...

I
Ida Grossman
trustpilot.com Oct 01, 2025

Do not order Veronica Beard online

Beware of ordering Veronica Beard clothing online. I ordered 6 tee shirts totaling $928.00 and returned one. They charged a $15.00 restocking fee for...

c
candance scott
trustpilot.com Oct 01, 2025

Dont buy online from these dishonest prople.

Do not order online as if you return the item you will not get your refund as they promised... NO CUSTOMER SERVICE...I am still calling and emailing t...

M
Mandy Gray
trustpilot.com Oct 01, 2025

if there was one star I would give it

if there was one star I would give it. The quality of the items is poor. Then t...

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Conclusion

Reviews in this sample show repeated customer concerns about shipping delays, lost or undelivered orders, and limited or costly return options (many citing a $15 restocking/handling fee). Several reviewers describe unresponsive or rude customer support when seeking refunds or delivery updates. At the same time, a number of customers praise Veronica Beard’s blazers and overall design aesthetic. If you plan to buy directly from the brand, review the return and shipping terms beforehand, keep shipping and proof-of-return records, and consider buying from an authorized retailer if you want additional customer-service channels.