Reviews Analyzed
9
We Collect & Analyze Reviews
Vestarboard
Experiences & Reviews
Vestarboard is a seller of consumer electric skateboards and related accessories, operating direct-to-consumer sales through an online storefront. Typical consumer touchpoints include product listings, shipping, warranty support and optional software or subscription features. Prospective buyers usually research specs, shipping terms and after-sales support before purchase.
Overview & Key Metrics
Positive Sentiment
22%
Latest Review
18d
Overall Rating
1.6
Our Analysis
🎯
Service quality
Multiple reviewers report poor after‑sales support: long response times, ignored repair or warranty requests and unresolved service issues after failures.
Share of mentions
Weak
22%
💰
Value for money
Several reviewers say specs and promised services felt misleading, and extra fees (shipping/claims) did not match the delivered experience.
Share of mentions
Weak
9%
⚡
User experience
Hardware received positive notes from one long‑term user, but a subscription feature produced unwanted messages and required payment to disable.
Share of mentions
Mixed
3%
🔧
Product quality
Reports include early component failures (motor, belt, remote), unexpected shutdowns and spec discrepancies; a minority of users praise core performance.
Share of mentions
Weak
16%
📞
Communication
Many reviewers describe ignored emails and chats, slow or incorrect shipping updates, and poor responsiveness from customer contacts.
Share of mentions
Weak
22%
⭐
Overall experience
Most reviewers describe a negative end‑to‑end experience driven by shipping, communication and post‑sale support problems, despite some positive product notes.
Share of mentions
Weak
28%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 9 verified reviews (December 2021 – October 2025).
Off the top
"Off the top: DO NOT BUY! This is the worst customer service you can hope to never experience. More on the actual board down below. But this is more im..."
WA Customer
Trustpilot
Oct 01, 2025
Featured for: detailed shipping and product failure
Warranty = LIES!
"I loved the Osprey board i have but if you need them for warranty they ignore you for months and will ne..."
Vct daems
Trustpilot
Oct 01, 2025
Featured for: warranty ignored; motor failure
Has the product for a year now
"Had the product for a year now, happy with the device itself. The experience went south as soon as they launched the Vestaboard+ subscription service,..."
Leo Zhao
Trustpilot
Oct 01, 2025
Featured for: long-term product praise; subscription issue
VESTAR V2 Pro Classic
"I am a first time customer and placed an order for the Vestar V2 Pro Classic electric skater on July 27th. I was told that it would be delivered within the next 7-15 days. When I hadn’t received it by August 15th, I started to panic. I contacted the company via their online chat where I was told that my item had been sold out but would be shipped out to me as soon as it arrived. I was very disappointed in the customer service I received. I really wanted this product for my son’s birthday party. I followed up with them again and again but they seemed not to care, only to be told that it would be shipped at the beginning of September. I almost canceled the order and claimed my money back. I have never been disappointed by a supplier like this before. "
Peter Philip
Collected.reviews
Dec 17, 2021
Featured for: order delay; poor chat support
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
Filter by Rating
Filter by Source
Showing all 9 reviews
All Customer Reviews
Sources: Trustpilot (8) · Collected.reviews (1) · Quotes shortened · As of: October 2025
V
Vct daems
trustpilot.com
Oct 01, 2025
Warranty = LIES!
I loved the Osprey board i have but if you need them for warranty they ignore you for months and will ne...
W
WA Customer
trustpilot.com
Oct 01, 2025
Off the top
Off the top: DO NOT BUY! This is the worst customer service you can hope to never experience. More on the actual board down below. But this is more im...
J
Josh
trustpilot.com
Oct 01, 2025
They ignore all Messages and Emails
They ignore all messages and emails you send them. The customer support is worse th...
w
whose freyr
trustpilot.com
Oct 01, 2025
Vestar mini cruise 2 board
They lie about their specs on their board by alot, worst company ive bought a board from ever. Almost crashed twice riding on it, board just shuts off...
L
Leo Zhao
trustpilot.com
Oct 01, 2025
Has the product for a year now
Had the product for a year now, happy with the device itself. The experience went south as soon as they launched the Vestaboard+ subscription service,...
b
bj
trustpilot.com
Oct 01, 2025
I just got scammed as they refuse to…
I just got scammed as they refuse to help in repair despite me getting parts from them...
S
Sheldon Taibi
trustpilot.com
Oct 01, 2025
Absolutely a scam company
Absolutely a scam company. It took 30 days to get my board despite the promise of 15 max. My belt broke after 60 miles and I also had to change bearin...
�
Даня Борисов
trustpilot.com
Oct 01, 2025
after i ordered they've been ignoring…
after i ordered they've been ignor...
P
Peter Philip
Collected.reviews
Dec 17, 2021
VESTAR V2 Pro Classic
I am a first time customer and placed an order for the Vestar V2 Pro Classic electric skater on July 27th. I was told that it would be delivered within the next 7-15 days. When I hadn’t received it by August 15th, I started to panic. I contacted the company via their online chat where I was told that my item had been sold out but would be shipped out to me as soon as it arrived. I was very disappointed in the customer service I received. I really wanted this product for my son’s birthday party. I followed up with them again and again but they seemed not to care, only to be told that it would be shipped at the beginning of September. I almost canceled the order and claimed my money back. I have never been disappointed by a supplier like this before.
Conclusion
Reviews show recurring consumer concerns around shipping reliability, responsiveness to warranty or repair requests, and repeated reports of component failures (remote, motor, belt). A minority of reviewers praise core board performance and long‑term use, but those positives are often overshadowed by support or communication problems. If you consider buying, verify current shipping timelines, read the warranty terms carefully and confirm how the company handles replacement parts and small repairs. For buyers who prioritize dependable after‑sales support, compare seller responsiveness and documented warranty processes before purchasing.