Reviewers most often describe customer contact that goes unanswered, with warranty or support requests ignored. Several mention slow shipping and the company declining repairs or troubleshooting. Some report hardware problems, including boards shutting down without warning and parts failing. Fewer reviews focus on delivery delays without technical issues.
Examples from available reviews (Dec 2021 โ Mar 2026).
Company ignored warranty requests after motor failed within a month.
“they ignore you for months and will never get back to you...”
Company ignores messages and provides abysmal customer support.
“They ignore all messages and emails you send them.”
Board misreported charge, shut off unexpectedly causing safety concerns.
“board just shuts off, even though it says 50% on the remote.”
Order delayed and customer service was unhelpful and disappointing.
“I was very disappointed in the customer service I received.”
Multiple reviews mention slow shipping and long waits for repairs or replacements. Several say staff refused to help with fixes even though the company sells parts. Only a few describe service as neutral or mildly satisfactory.
Many reviewers connect poor value to delayed orders and the repeated need for repairs or parts. One review flags paid opt-outs for subscription messaging, which lowers perceived value. A small set of ratings is more moderate and does not focus on cost.
Customers report remotes and boards sitting unrepaired for months, and some say deliveries never arrived. Some describe subscription messages popping up on their devices. Compared with these ongoing problems, fewer reviews mention smooth use at the start.
Reviewers point to specific hardware failures, including boards that shut off unexpectedly and parts that failed after brief use. This comes up less often than service and communication issues, but reviewers raise safety concerns. A minority report no technical problems.
Many reviews say messages and emails got no reply and warranty claims were ignored. Customers often describe little to no follow-up after purchase or during troubleshooting. A few mention getting some contact, but those comments are rare.
Most feedback highlights negative experiences tied to support, delivery, and reliability. A small number of reviews give middling scores without describing technical failures. Overall, the tone leans toward dissatisfied customers.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (8) ยท Collected.reviews (1) ยท Quotes shortened ยท As of: March 2026
Company ignored warranty requests after motor failed within a month.
“they ignore you for months and will never get back to you...”
Slow shipping and poor customer service left remote unrepaired for months.
“This is the worst customer service you can hope to never experience.”
Company ignores messages and provides abysmal customer support.
“They ignore all messages and emails you send them.”
Board misreported charge, shut off unexpectedly causing safety concerns.
“board just shuts off, even though it says 50% on the remote.”
Subscription service caused unwanted messages requiring paid opt-out.
“displaying random message on my board”
Company refused repair help despite selling parts, service was abysmal.
“the service they provide is abysmal”
Slow delivery, parts failed, and company refused to provide support.
“They refuse to email back or give any sort of advice on how to fix any issue.”
Company ignored the customer after ordering and didn't deliver.
“Never got my board”
I am a first time customer and placed an order for the Vestar V2 Pro Classic electric skater on July 27th. I was told that it would be delivered within the next 7-15 days. When I hadnโt received it by August 15th, I started to panic. I contacted the company via their online chat where I was told that my item had been sold out but would be shipped out to me as soon as it arrived. I was very disappointed in the customer service I received. I really wanted this product for my sonโs birthday party. I followed up with them again and again but they seemed not to care, only to be told that it would be shipped at the beginning of September. I almost canceled the order and claimed my money back. I have never been disappointed by a supplier like this before.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Vestarboard sells personal electric mobility products and parts through an online store. The lineup usually includes electric skateboards, handheld remotes, and replacement components. Product pages often list technical specs like motor details, battery capacity, and estimated range. The website also posts warranty details and support information for buyers.