Reviews show recurring consumer concerns around shipping reliability, responsiveness to warranty or repair requests, and repeated reports of component failures (remote, motor, belt). A minority of reviewers praise core board performance and long‑term use, but those positives are often overshadowed by support or communication problems. If you consider buying, verify current shipping timelines, read the warranty terms carefully and confirm how the company handles replacement parts and small repairs. For buyers who prioritize dependable after‑sales support, compare seller responsiveness and documented warranty processes before purchasing.
Examples from available reviews (Dec 2021 – Feb 2026).
Slow shipping and poor customer service left remote unrepaired for months.
“This is the worst customer service you can hope to never experience.”
Company ignored warranty requests after motor failed within a month.
“they ignore you for months and will never get back to you...”
Subscription service caused unwanted messages requiring paid opt-out.
“displaying random message on my board”
Order delayed and customer service was unhelpful and disappointing.
“I was very disappointed in the customer service I received.”
Multiple reviewers report poor after‑sales support: long response times, ignored repair or warranty requests and unresolved service issues after failures.
Several reviewers say specs and promised services felt misleading, and extra fees (shipping/claims) did not match the delivered experience.
Hardware received positive notes from one long‑term user, but a subscription feature produced unwanted messages and required payment to disable.
Reports include early component failures (motor, belt, remote), unexpected shutdowns and spec discrepancies; a minority of users praise core performance.
Many reviewers describe ignored emails and chats, slow or incorrect shipping updates, and poor responsiveness from customer contacts.
Most reviewers describe a negative end‑to‑end experience driven by shipping, communication and post‑sale support problems, despite some positive product notes.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (8) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Company ignored warranty requests after motor failed within a month.
“they ignore you for months and will never get back to you...”
Slow shipping and poor customer service left remote unrepaired for months.
“This is the worst customer service you can hope to never experience.”
Company ignores messages and provides abysmal customer support.
“They ignore all messages and emails you send them.”
Board misreported charge, shut off unexpectedly causing safety concerns.
“board just shuts off, even though it says 50% on the remote.”
Subscription service caused unwanted messages requiring paid opt-out.
“displaying random message on my board”
Company refused repair help despite selling parts, service was abysmal.
“the service they provide is abysmal”
Slow delivery, parts failed, and company refused to provide support.
“They refuse to email back or give any sort of advice on how to fix any issue.”
Company ignored the customer after ordering and didn't deliver.
“Never got my board”
I am a first time customer and placed an order for the Vestar V2 Pro Classic electric skater on July 27th. I was told that it would be delivered within the next 7-15 days. When I hadn’t received it by August 15th, I started to panic. I contacted the company via their online chat where I was told that my item had been sold out but would be shipped out to me as soon as it arrived. I was very disappointed in the customer service I received. I really wanted this product for my son’s birthday party. I followed up with them again and again but they seemed not to care, only to be told that it would be shipped at the beginning of September. I almost canceled the order and claimed my money back. I have never been disappointed by a supplier like this before.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Vestarboard is a seller of consumer electric skateboards and related accessories, operating direct-to-consumer sales through an online storefront. Typical consumer touchpoints include product listings, shipping, warranty support and optional software or subscription features. Prospective buyers usually research specs, shipping terms and after-sales support before purchase.