Reviews Analyzed
21
We Collect & Analyze Reviews
Vettsy
Experiences & Reviews
Vettsy is an online retailer focused on nail polishes, nail art supplies and themed subscription boxes. Consumers commonly search for its gel polishes, seasonal boxes (for example Halloween boxes) and beginner-friendly nail supplies.
Overview & Key Metrics
Positive Sentiment
100%
Latest Review
26d
Overall Rating
4.9
Our Analysis
🎯
Service quality
Delivery performance is inconsistent: some customers report fast, well-wrapped parcels, while several others report long waits of multiple weeks.
Share of mentions
Mixed
15%
💰
Value for money
Multiple reviewers describe boxes and polishes as affordable and 'worth the price', often noting strong perceived value versus alternatives.
Share of mentions
Strong
11%
⚡
User experience
Website ordering is described as easy by some customers; a few note that ordering from the site can be slower than third-party channels.
Share of mentions
Mixed
3%
🔧
Product quality
Most reviews praise polish performance—pigmentation, finish and specialty items (magnetic, cat-eye) are frequently mentioned positively.
Share of mentions
Strong
32%
📞
Communication
Customer service responsiveness, social-media replies and tracking updates are reported positively by multiple reviewers.
Share of mentions
Strong
9%
⭐
Overall experience
Overall impressions are largely positive: many reviewers recommend Vettsy and plan repeat purchases despite occasional shipping delays.
Share of mentions
Strong
30%
Our Independent Methodology
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Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
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Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (December 2021 – October 2025).
Gel Polish
"I would give Vettsy 11 stars if I could! I'm the kind of person who takes time to read what other customers have to say about a product before I make a purchase, especially when I am purchasing gel polish online. I was hesitant to purchase from Vettsy because I had never heard of the brand before, but the overwhelmingly positive reviews convinced me to give it a try. And boy, am I glad that I did!
The polish goes on smoothly and doesn't streak, and it dries quickly so you can get on with your day. The colors are vibrant and beautiful, but what I love most about this polish is how it looks on my nails. It's absolutely stunning in person! Even in low lighting, you can see the shine of the gel polish.
If you're still thinking that buying gel polish online might not be for you, don't worry - Vettsy has got you covered. I highly recommend giving Vettsy a try - you won't be disappointed!"
Harriet Dalton
Collected.reviews
Dec 01, 2021
Featured for: detailed positive product review
It took forever to get the product.
"It took forever t..."
Heather Akin
Trustpilot
Oct 01, 2025
Featured for: explicit shipping delay complaint
Good product selection, will order again!
"Website is easy to use and the prices are so affordable as well. Shipping was fast and my package was put together so well..."
KyraxNailz
Trustpilot
Oct 01, 2025
Featured for: mentions UX, price, fast shipping
Great Products!
"Products are great quality and affordable for those looking to stop going to nail salons and DIY them yourself. Polishes glide on easy and are very pi..."
Danielle
Trustpilot
Oct 01, 2025
Featured for: notes product, value, shipping, communication
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
H
Heather Akin
trustpilot.com
Oct 01, 2025
It took forever to get the product.
It took forever t...
C
Crystal Gunter
trustpilot.com
Oct 01, 2025
Halloween mystery box
I purchased the halloween mystery bo. It was wonderful, I have b...
K
KyraxNailz
trustpilot.com
Oct 01, 2025
Good product selection, will order again!
Website is easy to use and the prices are so affordable as well. Shipping was fast and my package was put together so well...
B
BRENDA SKERMONT
trustpilot.com
Oct 01, 2025
Love Vettsy products.
I always look forward to my monthly subscription box. The polishes are very good and my clients...
K
Krystal Hart
trustpilot.com
Oct 01, 2025
September deluxe box 2025
Love the September Deluxe box it has both fall and Halloween it feels more like a seasonal b...
K
Kayla Gaines
trustpilot.com
Oct 01, 2025
Really great products
Really great products. Customer service was fast at replying a...
J
Jacie
trustpilot.com
Oct 01, 2025
Best quality polishes I have bought so…
Best quality polishes I have bought so far I am a novice nail tech for myself, doing my own nail...
S
Stephanie Steph
trustpilot.com
Oct 01, 2025
First box fun!
This is my first box and what fun items! I'm very pleased with the variety of items and everything a...
K
Kayla Eustace
trustpilot.com
Oct 01, 2025
Although it does take a little while to…
Although it does take a little while to receive the products,...
m
mary casper
trustpilot.com
Oct 01, 2025
This is the first time I ordered the…
This is the first time I ordered the hallo...
c
carley
trustpilot.com
Oct 01, 2025
The best magnetic gel polish
I have been a nail tech for 13 years and never found a magnetic gel polish as good...
K
Kathleen Haas
trustpilot.com
Oct 01, 2025
Great products and service!
...
N
Na Cha
trustpilot.com
Oct 01, 2025
Very good experience overall with…
Very good experience overall with Vettsy! The parcel came in about 15 days, very well wrapped and prepared. Super c...
D
Danielle
trustpilot.com
Oct 01, 2025
Great Products!
Products are great quality and affordable for those looking to stop going to nail salons and DIY them yourself. Polishes glide on easy and are very pi...
B
Brittany Mitchell
trustpilot.com
Oct 01, 2025
Halloween Seasonal box
All of my items were received well packaged. There was a large amount of items in the Halloween Vettsy Box, well worth the money. I haven’t gotten to...
S
Sonya Jarzynka
trustpilot.com
Oct 01, 2025
The best Halloween box and top quality…
The best Halloween box and top quality easy to work wit...
M
Mia Robson
trustpilot.com
Oct 01, 2025
Crazy range of items
Crazy range of items! I’m so pleased and supe...
P
Patricia Lommer
trustpilot.com
Oct 01, 2025
I absolutely love their products
I absolutely love their products. Ordering from their website instead of Amazon does take a little longer but still worth i...
C
Claudia Lambert
trustpilot.com
Oct 01, 2025
Cateye polish
I love their cat eye polish, a...
A
Amber Flores
trustpilot.com
Oct 01, 2025
I happily purchased the hema free…
I happily purchased the hema free halloween cat eye gel nail set! The beautiful pink package came earlier than I expected and I...
Conclusion
Reviewers consistently praise Vettsy's product quality, citing strong pigmentation, specialty polishes and well-packed subscription boxes. Multiple customers highlight themed boxes (for example Halloween boxes) and regular subscription shipments as reasons they return. Common negative notes focus on shipping times, with some orders taking multiple weeks, while other buyers report fast delivery. Customer service and social-media responsiveness are described positively in several reviews, and the website is noted as easy to use by some customers.