Reviews for VIDA show a clear split: several long‑term users praise mask comfort, fit, and fabric samples, while a substantial number report delivery failures, wrong or counterfeit items, and unresponsive customer support. Frequent product complaints include stiffness, sizing gaps, and chemical odors; conversely, other reviewers note good fit for small faces and durable reusable masks. Multiple complaints concern returns, refunds, and subscription cancellations that were slow or ignored. If you consider buying from VIDA, verify return and shipping policies, test a single order or sample first, and keep documentation of orders and communications in case a refund or dispute is needed.
Examples from available reviews (Nov 2021 – Feb 2026).
VIDA promptly and satisfactorily replaced stolen masks demonstrating great service.
“We were so impressed with VIDA's customer service approach (through assistance provided by Jovy),”
Masks were thin, poorly fitting with gaps and rough edges.
“There is a gap under my chin where air and anything else can enter the mask.”
Recent masks were smaller, stiff, and uncomfortably fitting with large gaps.
“the material is now stiff and scratchy, the loops are huge and loose,”
Masks fit well, comfortable, affordable, recyclable, and made in USA.
“they seal well and don't hurt the ears or cause skin issues.”
Frequent reports of delayed or missing shipments, difficulty cancelling subscriptions, and poor follow‑up; a minority of reviewers report fast, helpful service.
Some customers call products affordable and recyclable, but several report receiving low‑quality, duplicate, or unusable items and request refunds.
Fit and comfort are inconsistent: a few reviewers wear masks for long shifts comfortably, while others report stiffness, gaps, and scratchy edges.
Many reviews note issues with material, sizing, gaps, and chemical odors; others praise soft fabrics, good fit, and durable reusable masks.
Numerous reviewers describe unresponsive support, difficulty obtaining refunds or returns, and deleted or ignored messages; a few cite helpful staff.
Overall impressions lean negative: several loyal users report good products, but many cite delivery failures, product defects, and poor support.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Order was delayed and arrived missing Allen key bolts.
“Order delayed and not delivered in time.”
Recent masks were smaller, stiff, and uncomfortably fitting with large gaps.
“the material is now stiff and scratchy, the loops are huge and loose,”
Ordered clothing over a month ago but never received the package.
“didn’t get my package”
Tried to return item but received no response for three weeks.
“they have not responded once .”
Closed my shop after platform switch and still waiting for my commission.
“I am still waiting for my commission.”
Card charged immediately but ordered scarf not shipped after a month.
“My credit card was charged immediately.”
Paid for a titan watch but received a duplicate low-quality watch.
“what i got is duplicate some fishy watch which is of no use.”
Accuses company of selling fake products and not accepting returns.
“Scam company that sells fake products and no returns.”
Former worker alleges exploitation and unpaid Christmas breaks.
“We didn't have any salary for a month!!”
Masks fit well, comfortable, affordable, recyclable, and made in USA.
“they seal well and don't hurt the ears or cause skin issues.”
Masks were thin, poorly fitting with gaps and rough edges.
“There is a gap under my chin where air and anything else can enter the mask.”
Company would not accept a return for the wrong item.
“No returns for wrong item.”
Product was fine but subscription cancellation unresponsive for two months.
“I have been trying to cancel this subscription for 2 months, with no response from the company.”
Fabric samples were comfortable, soft, and high quality prompting reorder.
“The colors and the texture of the fabrics were very COMFORTABLE and SOFT touch.”
VIDA promptly and satisfactorily replaced stolen masks demonstrating great service.
“We were so impressed with VIDA's customer service approach (through assistance provided by Jovy),”
Received kid-sized masks instead of adult pink ones and got no response.
“but I never received a response”
Reusable cotton masks fit well, comfortable for long work shifts.
“They fit well and look great and are light and comfortable to wear for extended periods of time.”
Masks did not fit or meet KN95 claims and refund was refused.
“Ordered 8 KN95 masks that do not fit and are not really KN95”
Mask fits small face well, breathes easily, and doesn't fog glasses.
“Good fit for my small face.”
So I purchased KN95 masks for my daughters over a month ago as we were coming to the end of our other package and my kids don’t like them. The adjustable ear loops help ensure a good, snug fit and make them comfortable to wear all day. However, I wish I had opened and checked because they have a very strong chemical scent. I don't even know if they are safe to wear but I’ll try to air them out, but might have to throw my money in the bin if this off-gassing smell persists. I would not commend you, especially if you have sensitive kids.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
VIDA is a consumer retail brand associated in public sources with face masks and apparel. People searching VIDA reviews typically look for information on mask fit and filtration, fabric samples, shipping and returns, and customer service responsiveness to decide on purchases.