Reviews Analyzed
21
We Collect & Analyze Reviews
VIDA
Experiences & Reviews
VIDA is a consumer retail brand associated in public sources with face masks and apparel. People searching VIDA reviews typically look for information on mask fit and filtration, fabric samples, shipping and returns, and customer service responsiveness to decide on purchases.
Overview & Key Metrics
Positive Sentiment
29%
Latest Review
21d
Overall Rating
2.2
Our Analysis
🎯
Service quality
Frequent reports of delayed or missing shipments, difficulty cancelling subscriptions, and poor follow‑up; a minority of reviewers report fast, helpful service.
Share of mentions
Weak
11%
💰
Value for money
Some customers call products affordable and recyclable, but several report receiving low‑quality, duplicate, or unusable items and request refunds.
Share of mentions
Weak
6%
⚡
User experience
Fit and comfort are inconsistent: a few reviewers wear masks for long shifts comfortably, while others report stiffness, gaps, and scratchy edges.
Share of mentions
Mixed
5%
🔧
Product quality
Many reviews note issues with material, sizing, gaps, and chemical odors; others praise soft fabrics, good fit, and durable reusable masks.
Share of mentions
Weak
24%
📞
Communication
Numerous reviewers describe unresponsive support, difficulty obtaining refunds or returns, and deleted or ignored messages; a few cite helpful staff.
Share of mentions
Weak
19%
⭐
Overall experience
Overall impressions lean negative: several loyal users report good products, but many cite delivery failures, product defects, and poor support.
Share of mentions
Weak
34%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – October 2025).
Awesome service and great quality masks
"So much appreciation for the fast response in addressing a situation where my daughter's masks appear to be have been stolen from my mailbox (created..."
SS
Trustpilot
Oct 01, 2025
Featured for: Positive service and product
VIDA masks are horrible
"I am an adult with a small face and the measurements of their kids mask worked for me. I am a doctor. I have been wearing masks daily for 26 months. T..."
Debbie
Trustpilot
Oct 01, 2025
Featured for: Product issues plus service dispute
I was a huge fan of Vida’s KF94 masks…
"I was a huge fan of Vida’s KF94 masks since the beginning of the pandemic, purchasing hundreds of them to wear daily as a Children’s librarian — until..."
K. Smith
Trustpilot
Oct 01, 2025
Featured for: Detailed product fit complaints
Recyclable, well-fitting, American-made masks
"We've been using the adult KN95 masks for over a year, and they're wonderful! They seal well and don't hurt the ears or cause skin issues..."
Pepperonies
Trustpilot
Oct 01, 2025
Featured for: Positive product quality example
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
M
MC
trustpilot.com
Oct 01, 2025
Order delayed and not delivered in…
Order delayed and not delivered in time....
K
K. Smith
trustpilot.com
Oct 01, 2025
I was a huge fan of Vida’s KF94 masks…
I was a huge fan of Vida’s KF94 masks since the beginning of the pandemic, purchasing hundreds of them to wear daily as a Children’s librarian — until...
J
Jasmen Morales
trustpilot.com
Oct 01, 2025
Ordered sweat pants and sweat shirts…
Ordered sweat pants and sweat shirts over a month ago and did...
S
Sinead Sheridan
trustpilot.com
Oct 01, 2025
Shady !!! Stay away !!!!
Trying to return my item the Dyson hair wrap wand literally the day after I bought it and they have not responded once . Used the email they give out...
M
Ms Catherine Fridey
trustpilot.com
Oct 01, 2025
As an artist
As an artist, I did not have a good experience with them, and now that they have switch...
K
Kayla
trustpilot.com
Oct 01, 2025
Poor followup and don’t have order
Poor. I ordered a scarf as a birthday gift a month ago.My credit card was charged immediately. The sc...
S
Shraddha
trustpilot.com
Oct 01, 2025
Worst experience with vida purchase
Worst experience with vida purchased titan watch paid Rs1350 and what i got is duplicate some fishy watch which is of no use.refund money. You peo...
t
tasneem toffie
trustpilot.com
Oct 01, 2025
Hi I am totally disgusted at the…
Hi I am totally disgusted at the sandwiches R58 with nothing in on and ask it to be toasted I lost a filling ,really now can u make a sandwich or u ne...
T
Tim Walker
trustpilot.com
Oct 01, 2025
Scam company that sells fake products…
Scam company that sells fa...
P
P K
trustpilot.com
Oct 01, 2025
someone deleted my comment but this…
someone deleted my comment but this company is very bad. I've worked for them before. They claim that they help third world countries but all they do...
P
Pepperonies
trustpilot.com
Oct 01, 2025
Recyclable, well-fitting, American-made masks
We've been using the adult KN95 masks for over a year, and they're wonderful! They seal well and don't hurt the ears or cause skin issues...
D
Debbie
trustpilot.com
Oct 01, 2025
VIDA masks are horrible
I am an adult with a small face and the measurements of their kids mask worked for me. I am a doctor. I have been wearing masks daily for 26 months. T...
J
Joy Jacobs
trustpilot.com
Oct 01, 2025
No returns for wrong item.
...
J
Jerri
trustpilot.com
Oct 01, 2025
The product was Fine. Service was poor
The product was good other than a funny smell which only went away after several days of wearing. The biggest issue is I have been trying to cancel th...
M
Meg
trustpilot.com
Oct 01, 2025
Thank you for producing samples
Thank you for producing samples. The colors and the texture of the fabrics were very COMFORTABLE and SOFT touch. We liked t...
S
SS
trustpilot.com
Oct 01, 2025
Awesome service and great quality masks
So much appreciation for the fast response in addressing a situation where my daughter's masks appear to be have been stolen from my mailbox (created...
a
aslexington
trustpilot.com
Oct 01, 2025
Wrong item - customer service did not respond
I ordered black and pink adult masks. I liked the black masks, but the pink masks I received were for small kids. I contacted the company via email wi...
P
PATRICIA SCHACK
trustpilot.com
Oct 01, 2025
The cotton reusable masks and 99%…
The cotton reusable masks and 99% filtration filters have been the only masks I've purchased and worn since 2020. Double filters inserted at times. I...
L
Lisa Jacobson
trustpilot.com
Oct 01, 2025
Poor Customer Service
Ordered 8 KN95 masks that do not fit and are not really KN95 though website said they are. They are refusing to give me...
C
Carol Moore
trustpilot.com
Oct 01, 2025
Good fit for my small face
Good fit for my small face. Breathing is eas...
Conclusion
Reviews for VIDA show a clear split: several long‑term users praise mask comfort, fit, and fabric samples, while a substantial number report delivery failures, wrong or counterfeit items, and unresponsive customer support. Frequent product complaints include stiffness, sizing gaps, and chemical odors; conversely, other reviewers note good fit for small faces and durable reusable masks. Multiple complaints concern returns, refunds, and subscription cancellations that were slow or ignored. If you consider buying from VIDA, verify return and shipping policies, test a single order or sample first, and keep documentation of orders and communications in case a refund or dispute is needed.