Reviews show two recurring consumer threads: product concerns (staining, scratches, functional faults) and problems with order fulfillment or responses from support. At the same time, several buyers report satisfactory product quality and rapid replacement handling. If you plan a purchase, check the retailer’s refund and warranty terms, confirm installation instructions for sanitary products, and consider buying from an authorised dealer if you need local service. Reviewing recent customer feedback for the specific product line and documenting defects (photos, timestamps) will help if you need replacements or warranty service.
Examples from available reviews (Feb 2020 – Feb 2026).
Order canceled without explanation and poor customer service communication.
“I was shocked to receive an order cancellation notification without any explanation or justification.”
Stainless flatware stained within weeks; customer service unhelpful.
“Less than 4 weeks and a few washes later, more than half of the set is stained.”
Longtime customer received prompt replacement after reporting defect.
“An hour later, customer support sent me a shipment tracking number for a replacement.”
Tap and basin good quality, vanity unit feels poor value.
“the Tap and Basin are very good quality”
Many reviewers describe unresolved refunds, cancelled orders and unhelpful or curt customer service; a few report prompt, helpful replacements.
Several customers say high price points no longer match durability or finish; a minority note reasonable pricing during sales or for specific items.
Frequent complaints about order cancellations, long waits and difficult installations; these issues led to time lost or additional professional work.
Reports include glazing defects, staining or rust on cutlery, scratched finishes and malfunctioning sanitary units; several customers nonetheless praise specific products.
Numerous reviews cite no replies to queries, uncontactable engineers and inconsistent information; a minority describe quick, clear support and replacement shipping.
Overall impressions skew negative: many customers report poor fulfillment, product issues and service gaps, though some long-time buyers report positive service.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (42) · Quotes shortened · As of: February 2026
Ignored order cancellation and delayed refund, causing extra return costs.
“they simply ignored it and delivered the part instead of refunding me.”
Item discolored and customer service was unresponsive for weeks.
“the item has a bluish appearance around the edges.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Villeroy & Boch is a long-established German ceramics and lifestyle manufacturer known for bathroom fixtures, sanitaryware, tableware, and home accessories. Founded in the 18th century, the company sells through brand stores, authorized dealers and online channels worldwide. Consumers researching Villeroy & Boch often look for information on product materials (ceramics, stainless steel, glass), warranties, installation support for sanitary products, and retailer refund or replacement policies.