Several reviewers praise Vint & York frames for solid build quality and careful packaging. Others report serious lens issues, including peeling coatings and incorrect prescriptions. Multiple buyers describe unresponsive customer support and missing shipping updates. One complaint points to a policy that makes items discounted beyond a set threshold non-returnable.
Examples from available reviews (Nov 2018 – Mar 2026).
Lens coating peeled off and customer service refused further help.
“they just peel off in small bits all over both lenses.”
Glasses were well made, packaged, and prompted repeat purchase.
“The eye glasses were very well made and packaged very well.”
Received incorrect lenses and customer support refused to provide a refund.
“Once I received my glasses the lenses were incorrect and I couldn't see a thing.”
No shipping information and no response to order inquiries.
“No information on shipping - no response to my email inquiries on my order.”
Some reviewers say support was helpful and on time during ordering and delivery. Others describe being refused defect fixes or refunds. One review points to a sale-price rule that left the purchase non-returnable.
Some reviewers felt the price matched the value. One reviewer specifically praised the price along with staff and product quality. Another review raises one policy issue: sale items past a certain discount could not be returned.
Several customers describe a strong unboxing experience and ready-to-wear frames that led them to buy again. Others received glasses they could not use because coatings peeled or lenses were incorrect. Reviews split between smooth purchases and orders that needed support to step in.
Positive reviews point to sturdy frames and tidy packaging. Multiple negative reviews describe lens failures, including peeling coatings and wrong prescriptions. Most product complaints focus on lenses.
Multiple reviewers say emails went unanswered and shipping updates were missing. One reviewer praised the glasses but still noted no replies from support. These communication gaps show up repeatedly in low-rated reviews.
Reviews range from very happy customers praising the product and staff to buyers reporting unusable lenses and denied fixes. The feedback is sharply split between top-rated purchases and severe service or quality breakdowns. Several reviews highlight strong product quality, while a similar number point to weak post-sale support.
For each review, the core experience based on original source reviews.
Sources: Reviews (4) · Trustpilot (3) · Reviews (1) · Quotes shortened · As of: March 2026
Lens coating peeled off and customer service refused further help.
“they just peel off in small bits all over both lenses.”
Glasses were well made, packaged, and prompted repeat purchase.
“The eye glasses were very well made and packaged very well.”
Exceptional glasses but customer service was unresponsive to inquiries.
“Not a single response!!!”
Items discounted 25% or more are non-returnable during sales.
“if they are discounted 25% or more they cannot be returned.”
No shipping information and no response to order inquiries.
“No information on shipping - no response to my email inquiries on my order.”
I have never owned a pair of eyeglasses before, and as skeptical as I was about ordering them online from Vint & York, but they ended up being my favorite store! The customer service reps were so helpful throughout the whole process. They really care about making sure you get what's best for your needs- even if that means going back with their team several times until everything is perfect in every way possible (which happened with me). Not only did these guys provide excellent products at great prices but also delivered on time delivery estimates which made it super easy when choosing frames because now all I had to worry about is whether or not my new look would suit me well ;) The final product turned out even better than expected--I love these new glasses!! Highly recommend this company as well.
Received incorrect lenses and customer support refused to provide a refund.
“Once I received my glasses the lenses were incorrect and I couldn't see a thing.”
Product, staff, and price were excellent and highly professional.
“The product, staff and price of Vint & York can't get any better professionally.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Vint & York is an online eyewear retailer that designs and sells vintage-inspired eyeglass frames and sunglasses. Customers can order frames with prescription lenses through the website. Product pages show photos and size details to help shoppers pick a fit. Orders ship through the company’s fulfillment channels, and the standard checkout pages list shipping and return policies.