Reviews Analyzed
4
We Collect & Analyze Reviews
Vint & York
Experiences & Reviews
Vint & York is an eyewear retailer that offers eyeglass frames and prescription lenses to consumers. Information seekers should consult the company website or official channels for details on frame styles, lens options, shipping, returns, warranties, and customer support policies.
Overview & Key Metrics
Positive Sentiment
75%
Latest Review
20d
Overall Rating
3.4
Our Analysis
🎯
Service quality
Reviews show mixed service experiences: some customers praise patient, helpful staff during fittings; others report refusals to assist after issues arose.
Share of mentions
Weak
16%
💰
Value for money
Some reviewers describe attractive prices and good value; at least one buyer paid a high price and reported defective lenses, leading to dissatisfaction.
Share of mentions
Mixed
11%
⚡
User experience
Ordering and delivery were smooth and well-packaged for several customers, while others faced defective items or support problems that hurt the purchase experience.
Share of mentions
Mixed
16%
🔧
Product quality
Multiple reviewers call the frames well made and well packaged; one report describes lens-coating failure requiring returns and inspection.
Share of mentions
Strong
21%
📞
Communication
Communication is inconsistent: some buyers received helpful, attentive responses; others report unanswered calls, voicemails, and limited follow-up on complaints.
Share of mentions
Weak
16%
⭐
Overall experience
Overall impressions are split: repeat purchasers praise product quality and delivery, while others report defective lenses and poor post-sale support.
Share of mentions
Mixed
21%
Our Independent Methodology
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Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
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Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 4 verified reviews (November 2021 – October 2025).
Treble eyeglasses
"I have never owned a pair of eyeglasses before, and as skeptical as I was about ordering them online from Vint & York, but they ended up being my favorite store! The customer service reps were so helpful throughout the whole process. They really care about making sure you get what's best for your needs- even if that means going back with their team several times until everything is perfect in every way possible (which happened with me). Not only did these guys provide excellent products at great prices but also delivered on time delivery estimates which made it super easy when choosing frames because now all I had to worry about is whether or not my new look would suit me well ;) The final product turned out even better than expected--I love these new glasses!! Highly recommend this company as well.
"
Sonia Rees
Collected.reviews
Nov 22, 2021
Featured for: Positive service and product
Bought a pair a few months back
"Bought a pair a few months back. Paid $300 and the lenses just for lack of a better explanation look like if you put tint paper on your windows and th..."
Kavala
Trustpilot
Oct 01, 2025
Featured for: Lens defect and poor remedy
My first purchase from Vint & York was…in Jan. 2025
"My first purchase from Vint & York was just great. The eye glasses were very well made and packaged very well. Since I was ordering frames from London..."
Susan Sullivan
Trustpilot
Oct 01, 2025
Featured for: Well-made product, repeat buyer
Beautiful... BUT--
"The glasses are exceptional!!! The customer service; much to be desired... I've called several times--left emails and voicemails for someone to return..."
Purse Queen61
Trustpilot
Oct 01, 2025
Featured for: Product praised, no responses
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 4 reviews
All Customer Reviews
Sources: Trustpilot (3) · Collected.reviews (1) · Quotes shortened · As of: October 2025
K
Kavala
trustpilot.com
Oct 01, 2025
Bought a pair a few months back
Bought a pair a few months back. Paid $300 and the lenses just for lack of a better explanation look like if you put tint paper on your windows and th...
S
Susan Sullivan
trustpilot.com
Oct 01, 2025
My first purchase from Vint & York was…in Jan. 2025
My first purchase from Vint & York was just great. The eye glasses were very well made and packaged very well. Since I was ordering frames from London...
P
Purse Queen61
trustpilot.com
Oct 01, 2025
Beautiful... BUT--
The glasses are exceptional!!! The customer service; much to be desired... I've called several times--left emails and voicemails for someone to return...
S
Sonia Rees
Collected.reviews
Nov 22, 2021
Treble eyeglasses
I have never owned a pair of eyeglasses before, and as skeptical as I was about ordering them online from Vint & York, but they ended up being my favorite store! The customer service reps were so helpful throughout the whole process. They really care about making sure you get what's best for your needs- even if that means going back with their team several times until everything is perfect in every way possible (which happened with me). Not only did these guys provide excellent products at great prices but also delivered on time delivery estimates which made it super easy when choosing frames because now all I had to worry about is whether or not my new look would suit me well ;) The final product turned out even better than expected--I love these new glasses!! Highly recommend this company as well.
Conclusion
Reviewers consistently note good product craftsmanship and careful packaging for many frames. However, multiple reviews also describe lapses in post-sale support and communication, including unanswered calls and limits on remedies. At least one buyer reported a lens-coating failure that required returns and testing. Prospective customers who prioritize frame quality and packaging may find positive experiences, while those who require prompt, reliable aftercare should consider the reported variability in service before purchasing.