Reviewers consistently note good product craftsmanship and careful packaging for many frames. However, multiple reviews also describe lapses in post-sale support and communication, including unanswered calls and limits on remedies. At least one buyer reported a lens-coating failure that required returns and testing. Prospective customers who prioritize frame quality and packaging may find positive experiences, while those who require prompt, reliable aftercare should consider the reported variability in service before purchasing.
Examples from available reviews (Nov 2018 – Feb 2026).
Helpful customer service and timely delivery led to satisfying eyeglasses purchase.
“The customer service reps were so helpful throughout the whole process.”
Lens coating peeled off and customer service refused further help.
“they just peel off in small bits all over both lenses.”
Glasses were well made, packaged, and prompted repeat purchase.
“The eye glasses were very well made and packaged very well.”
Exceptional glasses but customer service was unresponsive to inquiries.
“Not a single response!!!”
Reviews show mixed service experiences: some customers praise patient, helpful staff during fittings; others report refusals to assist after issues arose.
Some reviewers describe attractive prices and good value; at least one buyer paid a high price and reported defective lenses, leading to dissatisfaction.
Ordering and delivery were smooth and well-packaged for several customers, while others faced defective items or support problems that hurt the purchase experience.
Multiple reviewers call the frames well made and well packaged; one report describes lens-coating failure requiring returns and inspection.
Communication is inconsistent: some buyers received helpful, attentive responses; others report unanswered calls, voicemails, and limited follow-up on complaints.
Overall impressions are split: repeat purchasers praise product quality and delivery, while others report defective lenses and poor post-sale support.
For each review, the core experience based on original source reviews.
Sources: Reviews (4) · Trustpilot (3) · Reviews (1) · Quotes shortened · As of: February 2026
Lens coating peeled off and customer service refused further help.
“they just peel off in small bits all over both lenses.”
Glasses were well made, packaged, and prompted repeat purchase.
“The eye glasses were very well made and packaged very well.”
Exceptional glasses but customer service was unresponsive to inquiries.
“Not a single response!!!”
Items discounted 25% or more are non-returnable during sales.
“if they are discounted 25% or more they cannot be returned.”
No shipping information and no response to order inquiries.
“No information on shipping - no response to my email inquiries on my order.”
I have never owned a pair of eyeglasses before, and as skeptical as I was about ordering them online from Vint & York, but they ended up being my favorite store! The customer service reps were so helpful throughout the whole process. They really care about making sure you get what's best for your needs- even if that means going back with their team several times until everything is perfect in every way possible (which happened with me). Not only did these guys provide excellent products at great prices but also delivered on time delivery estimates which made it super easy when choosing frames because now all I had to worry about is whether or not my new look would suit me well ;) The final product turned out even better than expected--I love these new glasses!! Highly recommend this company as well.
Received incorrect lenses and customer support refused to provide a refund.
“Once I received my glasses the lenses were incorrect and I couldn't see a thing.”
Product, staff, and price were excellent and highly professional.
“The product, staff and price of Vint & York can't get any better professionally.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Vint & York is an eyewear retailer that offers eyeglass frames and prescription lenses to consumers. Information seekers should consult the company website or official channels for details on frame styles, lens options, shipping, returns, warranties, and customer support policies.