Many reviewers say the bars leave their hair softer, shinier, and healthier. A common set of complaints mentions subscriptions they didn’t authorize, missing or incorrect shipments, and billing disputes. Several customers describe quick, practical help from support when they’re able to reach an agent. A smaller group reports poor results on color-treated hair and frustration after formula or size changes.
Examples from available reviews (Nov 2021 – Feb 2026).
Company added a subscription without consent and ignored cancellation requests.
“They added a subscription to my account without my consent”
Customer service resolved a FedEx mess and helped greatly.
“Customer service is above and beyond!”
Shampoo and conditioner bars made hair softer, healthier, and promoted growth.
“my hair feeling softer, healthier, and even experiencing new growth”
Product left my colored hair dull, dry, and fluffy after two uses.
“my hair is so dull and fluffy and dry.”
Multiple reviewers say customer service fixed shipping mistakes, scent swaps, and carrier problems quickly and with direct help. A smaller group says refund requests weren’t resolved and claims the company used deceptive billing.
Many customers call the bars long-lasting and effective, which they say makes them feel like a good value. For several reviewers, surprise charges and unwanted shipments undercut that value.
Numerous reviewers say the solid bars are easier to use and leave their hair feeling better after the switch. A few users say smaller bars or formula changes made the experience less satisfying.
High-rated reviews highlight hair that feels cleaner, softer, and shinier, along with reports of more fullness and occasional new growth. Low-rated reviews describe dull, dry results on color-treated hair and uneven performance after product changes.
Several reviews mention recurring subscriptions they didn’t approve, missing order numbers, and deliveries with missing or incorrect items. Others say they got clear, prompt replies when they reached out to support directly.
Reviews split between strong results from the product and serious complaints about orders or billing. That gap leaves sharply different takeaways shaped by how the bars worked versus how issues were handled after purchase.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (24) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Loves shampoo bars but disappointed by conditioner scent and ordering issues.
“I didn't receive my body butter bar with my shampoo & conditioner bars”
Reviewer warns others not to buy, accusing the seller of deception.
“They deceive both customers and partners.”
Unauthorized subscription and no order number made cancellation difficult.
“I did not authorize a recurring subscription.”
Order shipped wrong items and missing bars, and support only via slow email.
“They sent me one wrong bar and didn't send me two of the other bars I ordered.”
Customer service resolved a FedEx mess and helped greatly.
“Customer service is above and beyond!”
Quick, friendly customer service corrected my shipping and exchange.
“Quick, friendly customer service, and very good products.”
Customer support replaced my scent free of charge and accommodated return.
“Jordan was amazing and I'm very impressed with the service I've received!”
After four days of use hair shedding noticeably reduced.
“have noticed not as much hair loss”
Company added a subscription without consent and ignored cancellation requests.
“They added a subscription to my account without my consent”
Products are well designed and leave hair and skin clean and soft.
“The products are beautifully designed and executed.”
Product left my colored hair dull, dry, and fluffy after two uses.
“my hair is so dull and fluffy and dry.”
Shampoo bars replaced bottles; hair improved and support responded quickly.
“they answered the same day!”
Shampoo and conditioner bars made hair softer, healthier, and promoted growth.
“my hair feeling softer, healthier, and even experiencing new growth”
Product made my hair cleaner, softer, and noticeably shinier after use.
“It felt cleaner, softer and had more shine to it!”
Shampoo and conditioner bars made hair shinier, fuller, and healthier.
“It is shinier, fuller, and just looks healthier.”
They sent an unwanted subscription, charged me, and refused to refund.
“they sent a subscription and actually sent it out before they sent me an email.”
Shampoo bars make my older hair feel lovely and last a long time.
“I love how they make my 65 year old hair feel.”
Product size and formulation changed, resulting in reduced shine and disappointment.
“The shampoo and conditioner bars are smaller”
Initial contact difficulty was resolved by Jordan's helpful and friendly support.
“she was super helpful and Made the experience very enjoyable”
Product leaves hair shiny and full and prompted others to switch brands.
“it smells great and leaves your hair shiny and feeling full.”
Customer service quickly reordered items and prioritized shipping to resolve pickup issues.
“They very quickly returned with apologies and explained they had reordered my items and sent priority for me.”
Feminine bar's grip size makes washing and brushing easier without tears.
“has enabled me to brush without tears.”
Bars made hair shiny and soft and feel like they help regrowth.
“my hair is so shiny and soft after I use it!”
Reviewer considers these the best shampoo and conditioner, improving hair health.
“This is the best shampoo and conditioner I have ever used.”
I have coarse but thin hair so it breaks easily. So, I have tried several sorts of shampoos and conditioners but nothing seemed to work. They all ended up leaving my hair too dry, too weighed down, greasy-looking or just not soft. So I decided to give Terrace Garden shampoo and conditioner a try and my hair turned out sooo soft and shiny and healthy looking. I am getting more compliments on my hair since I began using your product! So thank you for your product. I'm hooked and I'll never go back to any other product beside anything from Viori! Thank you for giving me back my beautiful hair!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Viori makes solid haircare products, including shampoo and conditioner bars. The company sells through its website and retail partners. Product pages usually list ingredients and explain how to use the bars. The site also offers ways to contact customer service and find order details.