Customers describe two very different outcomes: some get accurate orders on time, while others report repeated shipping problems. Several reviews say shipping promises weren’t met and challenge the company’s processing explanations. Some buyers mention no shipping confirmation and phone calls that go unanswered. One review highlights on-time delivery and good product quality.
Examples from available reviews (Nov 2021 – Feb 2026).
Company repeatedly delayed shipments and gave dishonest processing excuses.
“Consistent shipping delays always with COMPLETE BS excuses.”
Ordered knife over a week ago; no shipping confirmation or responses.
“still hasn’t shipped and they don’t answer their phone”
They received quality knives delivered on time and praised customer service.
“It was delivered on time and just what I ordered.”
Several reviews mention repeated shipping delays and dispute the processing explanations given. One review reports on-time delivery and helpful service, but complaints appear more often than that positive account.
The reviews don’t directly mention pricing or value for money. The text doesn’t show any clear pattern in how customers view value.
One reviewer describes an easy purchase and a correct order arriving on time. Others report long waits for shipment and no clear resolution on order status, leading to frustration.
One review clearly praises the knives received and says they matched the order. Positive notes on product quality show up only rarely in these reviews.
Customers point to unanswered calls and missing shipping confirmations as key communication breakdowns. One review mentions satisfactory customer service, but that kind of feedback is uncommon.
Ratings include one high-score account centered on product satisfaction and several low-score accounts focused on shipping and difficulty reaching the company. Together, they point to inconsistent fulfillment and support from one order to the next.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (2) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Company repeatedly delayed shipments and gave dishonest processing excuses.
“Consistent shipping delays always with COMPLETE BS excuses.”
Ordered knife over a week ago; no shipping confirmation or responses.
“still hasn’t shipped and they don’t answer their phone”
I searched for many hours for where I would get quality knives for my kitchen. I had had issues with knives as they kept breaking and wanted to solve the problem once and for all. I contacted Viper Tec online knife retailer. They assured me of the quality of their products and that if I had concerns with my order, the return was allowed. This gave me the confidence I placed an order a set. It was delivered on time and just what I ordered. I would love to thank Viper Tec for their excellence in quality, pricing, deliveries, and customer service.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Viper Tec makes and sells knives and cutting tools. Its online store shows product specs, photos, and ordering details. The company sells direct to consumers and through authorized dealers. Listings typically cover blade style, materials, and care or warranty details. Customers can reach support by phone or email for order questions and returns.