Many customers mention fast delivery, good prices, and orders arriving as expected for sunglasses and prescription eyewear. A recurring complaint is import or customs charges that only appear at delivery. Some buyers also report delays, tracking that stops updating, or prescription lenses made to the wrong fit. Customer support gets mixed feedback, described as professional by some and unresponsive by others.
Examples from available reviews (Nov 2021 – Feb 2026).
Sunglasses arrived quickly and matched the description; reviewer recommends.
“Sunglasses arrived quickly and as described.”
Saved £100 compared to retail price.
“Great price Saved £100 on retail price‼️”
Import fees of £56 were added to a £186 glasses purchase.
“charged £56 for import fees .total scam !!.”
Glasses arrived with incorrect lens power and costly customs fees.
“hence the glasses are useless to me.”
Positive reviews often point to fast processing, secure packaging, and deliveries arriving on time. Negative experiences include orders sitting in transit for long stretches, payments taken when items seem out of stock, and prescription fixes that never get resolved.
Many reviewers highlight lower prices and strong savings on branded frames. The main downside is surprise customs, tariff, or courier fees at delivery, which can shrink or erase those savings.
Customers often describe checkout as simple and product pages as easy to follow. Complaints mention slow or missing tracking updates, time-zone delays in replies, and unclear charges when stock status changes.
Many buyers say the frames look genuine, feel well made, and arrive as ordered. Others report frames arriving bent, lens power being wrong, and prescription pairs that can’t be used.
Several reviews credit helpful, professional staff for answering lens questions and confirming order details. Repeat complaints focus on import-related fees not being clearly flagged before delivery and, at times, contact details that don’t work or don’t help.
Feedback splits sharply between very positive orders and very negative ones. Whether customers face surprise fees and whether the prescription arrives correct largely drives the final rating.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
I was a bit sceptical ordering from this website after seeing the negative reviews. However, the pair of prescription glasses arrived really quickly and are exactly as ordered.I'm very satisfied with the product and Services. The glasses are undoubtedly authentic and the lenses are very good.Not only the glasses are top quality, but they arrived in less than 1 week. The glasses were awesomely packaged and very intact.
So I have no complaints! In general, I give Visual clicks a 5/5 Stars for the quality of the glasses and the price. I literally do recommend them to anyone even on my social media pages.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Visual Click runs an online eyewear shop selling sunglasses and prescription glasses. Shoppers can choose frames and customize prescription lenses. The store offers branded frames, prescription lenses, and add-ons like lens coatings. Visual Click also lists contact options and outlines policies for returns, exchanges, and customer support.