Several reviewers describe ordering and fulfillment problems, including empty packaging, wrong flavors, and duplicate charges. One reviewer said the product did not deliver the expected results and reported that a refund was denied. A long-term customer, however, described dependable ordering, on-time shipping, and affordable pricing, highlighting a clear split in experiences.
Examples from available reviews (Nov 2021 – Feb 2026).
Received an empty bottle and customer service provided unhelpful tracking responses.
“They shipped an envelope with an empty plastic bottle and no product that I purchased.”
Was double-charged and shipping was mishandled with poor service.
“First I was double charged on an order”
Product did not produce promised results and refund was denied.
“I don't lose any weight or have less cellulite like they claim.”
Longtime customer praised easy ordering, timely shipping, and affordability.
“I have been purchasing Multi Collagen Burn at Vitauthority, for almost 3 years now”
Several reviews point to fulfillment breakdowns: boxes arriving empty, flavors swapped, and billing problems such as duplicate charges. These issues show up in multiple accounts and match the lowest ratings in the sample.
One reviewer specifically highlighted affordable pricing and repeat purchases. Others mention billing errors and denied refunds, which reduced the value for customers who ran into those problems.
Experiences split sharply. A long-time buyer describes smooth ordering and on-time delivery, while other customers report mishandled shipments and missing items.
One review says the product did not produce the expected results and that the refund request was denied. Mentions of the product not working are limited in this set.
Several reviewers describe customer service as unhelpful or unresponsive when they raised order, delivery, or billing concerns. Examples include tracking-related replies that did not fix missing items and reports of no response about flavor or order issues.
Reviews show a strong contrast between satisfied long-term customers and newer buyers reporting order or billing problems. The highest and lowest ratings track with this divide in service and fulfillment experiences.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (4) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Received an empty bottle and customer service provided unhelpful tracking responses.
“They shipped an envelope with an empty plastic bottle and no product that I purchased.”
Received wrong flavor and customer service did not respond or resolve.
“it is one of the sweet fruity flavored products.”
Was double-charged and shipping was mishandled with poor service.
“First I was double charged on an order”
Product did not produce promised results and refund was denied.
“I don't lose any weight or have less cellulite like they claim.”
I have been purchasing Multi Collagen Burn at Vitauthority, for almost 3 years now and I would highly recommend this website to my friends. They also offer detailed information on how to submit payment. Ordering is very simple and their shipment arrives within 10 days. I don’t have anything negative to say about them, thus thanks Vitauthority for making your products affordable. In other words, all I can say is that Vitauthority is a great and reliable seller. Thanks for the wonderful experience, you’re an awesome company and I never had negative experiences and issues with you. Looking forward to reaching out for more. Thank you!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Vitauthority sells and makes dietary supplements and vitamins online. It offers capsules, powders, and liquids through its website and some retail channels. Product pages usually show ingredients, suggested use, and safety notes. Customers order online with standard payment methods and pick from available shipping options. The site also lists contact details and return policies for support and order questions.