Reviews Analyzed
12
We Collect & Analyze Reviews
Vitauthority
Experiences & Reviews
Vitauthority is an online dietary supplement company and retailer. Consumers researching Vitauthority should examine product ingredient lists, evidence of third-party testing, clear pricing and shipping information, and the company’s stated return and refund policies. Independent customer reviews and payment protections (credit card disputes) can help verify reliability and post-purchase support.
Overview & Key Metrics
Positive Sentiment
8%
Latest Review
13d
Overall Rating
1.3
Our Analysis
🎯
Service quality
Some reviewers describe timely shipments, but multiple complaints cite missing items, returned packages, incorrect addresses and delivery failures.
Share of mentions
Weak
12%
💰
Value for money
One reviewer calls products affordable; others report being double-charged, asked for extra reship fees, or seeing no benefit from purchases.
Share of mentions
Weak
16%
⚡
User experience
Ordering is described as straightforward by a long-term buyer, while several customers report wrong items received, confusing refund windows, and poor follow-up.
Share of mentions
Weak
16%
🔧
Product quality
A long-term customer praises product effectiveness and mixability, but others report wrong flavors, empty packages, or products not producing expected results.
Share of mentions
Weak
16%
📞
Communication
Multiple reviewers report unresponsive or circular customer service, repeated automated tracking replies, and difficulty obtaining refunds or clear resolutions.
Share of mentions
Weak
20%
⭐
Overall experience
Experiences range from long-term satisfaction to reports of missing or incorrect orders, billing errors, and unresolved refund or support issues.
Share of mentions
Weak
20%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 12 verified reviews (November 2021 – October 2025).
Multi Collagen Burn
"I have been purchasing Multi Collagen Burn at Vitauthority, for almost 3 years now and I would highly recommend this website to my friends. They also offer detailed information on how to submit payment. Ordering is very simple and their shipment arrives within 10 days. I don’t have anything negative to say about them, thus thanks Vitauthority for making your products affordable. In other words, all I can say is that Vitauthority is a great and reliable seller. Thanks for the wonderful experience, you’re an awesome company and I never had negative experiences and issues with you. Looking forward to reaching out for more. Thank you!
"
Scott P.
Collected.reviews
Nov 05, 2021
Featured for: Long-term positive review
SCAMMERS!!!!!!!!!
"SCAMMERS!!!!!!!!!! I placed the order for Multi Collagen Burn Powder - Offer - Unflavored for 38.52$ They shipped an envelope with an empty plastic bo..."
Ruta Skendeliene
Trustpilot
Oct 01, 2025
Featured for: Received empty bottle
BAD BAD customer service
"I've been using the unflavoured collagen powder for a long time. Love the product, especially how it dissolves in my morning coffee. However, I have f..."
PAULA Cartwright
Trustpilot
Oct 01, 2025
Featured for: Wrong flavor, no response
Doesn’t work at all!
"I regret that these products don't live up to their claims and that I couldn't get a refund. The 60-day period is from the order date, not the deliver..."
PLoVD
Trustpilot
Oct 01, 2025
Featured for: Product ineffective, refund denied
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 12 reviews
All Customer Reviews
Sources: Collected.reviews (8) · Trustpilot (4) · Quotes shortened · As of: October 2025
R
Ruta Skendeliene
trustpilot.com
Oct 01, 2025
SCAMMERS!!!!!!!!!
SCAMMERS!!!!!!!!!! I placed the order for Multi Collagen Burn Powder - Offer - Unflavored for 38.52$ They shipped an envelope with an empty plastic bo...
P
PAULA Cartwright
trustpilot.com
Oct 01, 2025
BAD BAD customer service
I've been using the unflavoured collagen powder for a long time. Love the product, especially how it dissolves in my morning coffee. However, I have f...
J
Julie
trustpilot.com
Oct 01, 2025
Terrible Customer Service
Terrible Customer Service! First I was double charged on an order, then waited a month for product to ship only to have USPS return to sender because...
P
PLoVD
trustpilot.com
Oct 01, 2025
Doesn’t work at all!
I regret that these products don't live up to their claims and that I couldn't get a refund. The 60-day period is from the order date, not the deliver...
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Scott P.
Collected.reviews
Nov 05, 2021
Multi Collagen Burn
I have been purchasing Multi Collagen Burn at Vitauthority, for almost 3 years now and I would highly recommend this website to my friends. They also offer detailed information on how to submit payment. Ordering is very simple and their shipment arrives within 10 days. I don’t have anything negative to say about them, thus thanks Vitauthority for making your products affordable. In other words, all I can say is that Vitauthority is a great and reliable seller. Thanks for the wonderful experience, you’re an awesome company and I never had negative experiences and issues with you. Looking forward to reaching out for more. Thank you!
Conclusion
Customer reports for Vitauthority show a split pattern: one long-term buyer reports consistent, timely orders and satisfactory products, while several recent reviewers report serious issues such as missing or incorrect items, billing errors, and poor or non-responsive customer service. Specific examples in reviews include an allegedly empty package, double charges and reship fees, wrong flavor shipments, and difficulties obtaining refunds under the company’s stated policy. If you’re considering Vitauthority, read ingredient and testing information, confirm shipping and return terms before purchase, and keep documentation of orders and tracking. For contested charges or undelivered items, consider contacting your payment provider and using documented dispute processes.