Customer feedback for Vitrazza glass chair mats is polarized. Several buyers praise the product’s appearance, sturdy packaging, prompt shipping notices and reliable performance on hard floors. At the same time multiple reviewers report serious issues: cracking or shattering after impacts, deep scratches over time, mats shifting on carpet, and difficulty cleaning under bumper feet. Many dissatisfied customers also describe warranty or support failures, including unacknowledged claims and lack of resolution. Prospective buyers should verify warranty terms, ask about claim procedures, confirm carpet compatibility and consider how heavy the mat will be to handle for cleaning or returns.
Examples from available reviews (Dec 2021 – Feb 2026).
Very pleased: prompt delivery, excellent packaging, and durable mat.
“Works very well, the mat never moves”
Mat shattered and company stopped responding after warranty photo request.
“I sent them with no follow up or resolution.”
Mat sits on carpet, moves slightly but functions well.
“the mat does move a bit”
The mat shattered after being dropped and seems poorly made.
“it shattered.”
Multiple reviewers report warranty and service failures: slow or no responses to claims, unresolved warranty issues and poor follow-up.
Several reviewers call the mats overpriced after breakage or scratching and say they did not get refunds or replacements as expected.
Users report easy installation and comfort on hard floors, but multiple reviews describe shifting on carpet and difficulty cleaning under the mat.
Reports are mixed: some praise sturdy packaging and durability, while many customers report cracking, shattering or deep scratches after months of use.
Several customers describe poor communication: photo requests with no follow-up, and lack of acknowledgement on warranty or claim submissions.
Overall impressions vary widely: satisfied buyers cite packaging and performance; dissatisfied buyers report breakage, scratches and unresolved claims.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (11) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Mat sits on carpet, moves slightly but functions well.
“the mat does move a bit”
Glass mats are high quality, durable, and stable on carpet.
“high quality and totally durable”
The mat shattered after being dropped and seems poorly made.
“it shattered.”
Bumpers create a gap that traps dirt and make cleaning difficult.
“They also create a gap of about .25” between the glass and the floor.”
The mat cracked when struck and is considered inferior.
“it cracked just like an egg.”
The mat shifts, doesn't fit under the desk, and rolls off.
“This thing shifts and does not fit under my desk so always rolling off.”
Mat shattered and company stopped responding after warranty photo request.
“I sent them with no follow up or resolution.”
The mat doesn't stay in place on carpet and keeps moving.
“Always moving around”
After filing warranty claims, the company did not acknowledge or respond.
“have not received any acknowledgement from the company.”
Mat developed deep scratches within a year and company offered no remedy.
“Deep scratches in less than a year”
Very pleased: prompt delivery, excellent packaging, and durable mat.
“Works very well, the mat never moves”
My boss just bought two glass chair mats from Vitrazza for our office, and I just finished laying them. They look great! We have hardwood floors, so this gives us the extra protection we need to keep our chairs rolling smoothly without having to deal with carpeting - which is so much trouble when it comes to spills and accidents.
I love this product! It makes our office much more professional, and we no longer have to worry about spills damaging our floors. The mats were super easy to install and take care of - they fit perfectly under our chairs and feel very nice on the feet.
I also got one for my desk at home. I spend a lot of hours there every weekend, so anything that can help me relax more is a huge plus for me. I am so glad that this product exists!
I use these under my desk and it really helps with comfort. If you have hardwood floors and want to protect them from scratches and spills, these glass chair mats are perfect. It's very easy to clean too:
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Vitrazza sells tempered glass chair mats and related accessories through an online storefront, offering multiple sizes for home and office use. Glass mats are positioned as an alternative to plastic or vinyl chair mats for floor protection while remaining transparent over hardwood or carpeted floors. This summary compiles verified customer feedback to help shoppers evaluate durability, fit, warranty handling, and compatibility with different flooring types.