Reviews Analyzed
12
We Collect & Analyze Reviews
Vitrazza
Experiences & Reviews
Vitrazza sells tempered glass chair mats and related accessories through an online storefront, offering multiple sizes for home and office use. Glass mats are positioned as an alternative to plastic or vinyl chair mats for floor protection while remaining transparent over hardwood or carpeted floors. This summary compiles verified customer feedback to help shoppers evaluate durability, fit, warranty handling, and compatibility with different flooring types.
Overview & Key Metrics
Positive Sentiment
33%
Latest Review
22d
Overall Rating
2.3
Our Analysis
🎯
Service quality
Multiple reviewers report warranty and service failures: slow or no responses to claims, unresolved warranty issues and poor follow-up.
Share of mentions
Weak
10%
💰
Value for money
Several reviewers call the mats overpriced after breakage or scratching and say they did not get refunds or replacements as expected.
Share of mentions
Weak
17%
⚡
User experience
Users report easy installation and comfort on hard floors, but multiple reviews describe shifting on carpet and difficulty cleaning under the mat.
Share of mentions
Mixed
15%
🔧
Product quality
Reports are mixed: some praise sturdy packaging and durability, while many customers report cracking, shattering or deep scratches after months of use.
Share of mentions
Weak
23%
📞
Communication
Several customers describe poor communication: photo requests with no follow-up, and lack of acknowledgement on warranty or claim submissions.
Share of mentions
Weak
10%
⭐
Overall experience
Overall impressions vary widely: satisfied buyers cite packaging and performance; dissatisfied buyers report breakage, scratches and unresolved claims.
Share of mentions
Weak
25%
Our Independent Methodology
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Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
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Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 12 verified reviews (December 2021 – October 2025).
Best Chair Mat Ever!!
"I recently bought a Rectangle Glass Chair Mat from Vitrazza.com. I am so pleased with this mat. Vitrazza has an easy to navigate website and within mo..."
Greg
Trustpilot
Oct 01, 2025
Featured for: Positive: delivery, packaging, durability
Wish I could give Vitrazza less than…
"Wish I could give Vitrazza less than one. I purchased a glass platform to sit beneath my chair. It shattered for an unknown reason after a few months...."
Fair?
Trustpilot
Oct 01, 2025
Featured for: Warranty claim unresolved, shattered product
The glass mat for office chair
"I bought the glass mat for my office chair. It sits on carpet. I like it, and after a month no problems. I have a 20 year-old Herman Miller Aeron chai..."
Robert
Trustpilot
Oct 01, 2025
Featured for: Works but moves on carpet
Dropped a heavy object on it…
"Dropped a heavy object on it accidentally and it shatte..."
David
Trustpilot
Oct 01, 2025
Featured for: Shattered after drop, calls workmanship
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 12 reviews
All Customer Reviews
Sources: Trustpilot (11) · Collected.reviews (1) · Quotes shortened · As of: October 2025
R
Robert
trustpilot.com
Oct 01, 2025
The glass mat for office chair
I bought the glass mat for my office chair. It sits on carpet. I like it, and after a month no problems. I have a 20 year-old Herman Miller Aeron chai...
T
T V
trustpilot.com
Oct 01, 2025
The other reviews are ridiculous
The other reviews are ridiculous! These glass floor mats are high quality and totally d...
D
David
trustpilot.com
Oct 01, 2025
Dropped a heavy object on it…
Dropped a heavy object on it accidentally and it shatte...
A
Aaron Hurwitz
trustpilot.com
Oct 01, 2025
This is a purchase that I regret
This is a purchase that I regret. A year ago I bought the Vitrazza chair mat because it is transparent and would not hide the attractive hardwood floo...
D
Duane Coverston
trustpilot.com
Oct 01, 2025
Bought this glass mat for my office
Bought this glass mat for my office and I accidentally dropped a heavy object on...
M
Marshall Lang
trustpilot.com
Oct 01, 2025
Just a stupid purchase at an outrageous…
Just a stupid purchase at an outrageous price. This thing shifts and does not fit under my desk so always rolling off....
F
Fair?
trustpilot.com
Oct 01, 2025
Wish I could give Vitrazza less than…
Wish I could give Vitrazza less than one. I purchased a glass platform to sit beneath my chair. It shattered for an unknown reason after a few months....
J
Jim Collins
trustpilot.com
Oct 01, 2025
Unfortunately the don’t work on carpet.
Unfortunately the don’t work o...
A
Amy
trustpilot.com
Oct 01, 2025
I bought a chair mat 2 years ago…
I bought a chair mat 2 years ago because of the lifetime Warranty claim. I noticed there're many scratches. I filed the warranty claim form with...
R
Rick C
trustpilot.com
Oct 01, 2025
Deep scratches in less than a year and…
Deep scratches in less than a year and not covered by warranty. I bought the special wheels and still got the...
G
Greg
trustpilot.com
Oct 01, 2025
Best Chair Mat Ever!!
I recently bought a Rectangle Glass Chair Mat from Vitrazza.com. I am so pleased with this mat. Vitrazza has an easy to navigate website and within mo...
A
Angela
Collected.reviews
Dec 18, 2021
Glass Chair Mats
My boss just bought two glass chair mats from Vitrazza for our office, and I just finished laying them. They look great! We have hardwood floors, so this gives us the extra protection we need to keep our chairs rolling smoothly without having to deal with carpeting - which is so much trouble when it comes to spills and accidents.
I love this product! It makes our office much more professional, and we no longer have to worry about spills damaging our floors. The mats were super easy to install and take care of - they fit perfectly under our chairs and feel very nice on the feet.
I also got one for my desk at home. I spend a lot of hours there every weekend, so anything that can help me relax more is a huge plus for me. I am so glad that this product exists!
I use these under my desk and it really helps with comfort. If you have hardwood floors and want to protect them from scratches and spills, these glass chair mats are perfect. It's very easy to clean too:
Conclusion
Customer feedback for Vitrazza glass chair mats is polarized. Several buyers praise the product’s appearance, sturdy packaging, prompt shipping notices and reliable performance on hard floors. At the same time multiple reviewers report serious issues: cracking or shattering after impacts, deep scratches over time, mats shifting on carpet, and difficulty cleaning under bumper feet. Many dissatisfied customers also describe warranty or support failures, including unacknowledged claims and lack of resolution. Prospective buyers should verify warranty terms, ask about claim procedures, confirm carpet compatibility and consider how heavy the mat will be to handle for cleaning or returns.