Reviews Analyzed
21
We Collect & Analyze Reviews
Vivamacity
Experiences & Reviews
Vivamacity is an online jewelry retailer selling rings, earrings and related accessories through an e-commerce storefront. Consumers researching reviews typically check product quality, shipping speed, returns and customer support when evaluating this type of seller.
Overview & Key Metrics
Positive Sentiment
95%
Latest Review
29d
Overall Rating
4.8
Our Analysis
🎯
Service quality
Most reviewers report responsive, helpful support and successful issue resolution; a few single reports cite refusals or unsatisfactory return handling.
Share of mentions
Strong
12%
💰
Value for money
Several buyers describe items as reasonably priced and worth the purchase, while others report unexpected import tariffs or bearing return-shipping costs.
Share of mentions
Mixed
7%
⚡
User experience
Frequent mentions of fast shipping, easy site navigation and clear pre-order timelines; isolated reports note inaccurate sizing information or surprise charges.
Share of mentions
Strong
16%
🔧
Product quality
Widespread comments highlight high-quality materials, solid construction and attention to detail; packaging and presentation are also repeatedly praised.
Share of mentions
Strong
24%
📞
Communication
Reviewers commonly note timely replies, order acknowledgements and personalized notes; a small number report unanswered emails about tariffs or charges.
Share of mentions
Strong
13%
⭐
Overall experience
Most reviewers describe positive buying experiences, repeat purchases and strong satisfaction; a minority report negative experiences focused on returns or tariffs.
Share of mentions
Strong
28%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – October 2025).
Diamond Band ring
"I have ordered couple of times from Vivamacity site before but now I would never recommend them to anyone else. They just don't care about customer satisfaction. In my recent purchase, I ordered diamond band ring for my wife 's birthday party. Even though the quality was great, the size of ring was too small for my wife 's finger. When I contacted them they refused for replacement and asked me to return the ring. I already paid the return shipping cost also because their size chart was not accurate, so it's my loss both ways. This is not how you do business. Never order from them and don't recommend to anyone else for same reasons.
"
Sam Blake
Collected.reviews
Nov 22, 2021
Featured for: return refused; size chart inaccurate
Buyer beware for Canadians
"Buyer beware for Canadians. This website is not transparent about tariffs incurred when buying products. The shipper WILL charge you a tariff. Nowhere..."
Nicole Chater Bressi
Trustpilot
Oct 01, 2025
Featured for: tariff transparency complaint; unanswered emails
Great buying experience from Vivamacity
"Great buying experience from Vivamacity. Their customer service is top of the chart. I contacted them due to a broken earrings during transit and mist..."
Quynh
Trustpilot
Oct 01, 2025
Featured for: multiple replacements; responsive customer service
Fantastic Service and High Quality Jewelry
"I got the anime bundle over Christmas because I wanted the Tanjiro earrings and my son wanted the Zoro and Howl earrings. I fell in love with the Zoro..."
Maryann Guerra
Trustpilot
Oct 01, 2025
Featured for: packaging, fast shipping, product quality
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
A
Annabelle Chang
trustpilot.com
Oct 01, 2025
the best
the best customer service, quality materials, and some of the best jewelry I've worn! It has become a part of my jewelry rotations, I've always come t...
T
Tanner Stertz
trustpilot.com
Oct 01, 2025
Amazing quality thank you so much
Very pleased with the care put into each one of your guys boxes. It was a unique and fun way to get my e...
M
Mark Banks
trustpilot.com
Oct 01, 2025
Great product
Great product. Super clea...
y
ynez Why
trustpilot.com
Oct 01, 2025
I have shopped twice with Viviamacity…
I have shopped twice with Viviamacity and I can only say that there quality and attention to detail is amazing, I have mainly shopped there anime them...
N
Nicole Chater Bressi
trustpilot.com
Oct 01, 2025
Buyer beware for Canadians
Buyer beware for Canadians. This website is not transparent about tariffs incurred when buying products. The shipper WILL charge you a tariff. Nowhere...
K
Kay Yasufuku Tam
trustpilot.com
Oct 01, 2025
Great product
The online site is easy to navigate. The products are exactly...
A
Allies Sarnosky
trustpilot.com
Oct 01, 2025
Great customer service
Great customer service, I received my package quickly, an...
R
Rom
trustpilot.com
Oct 01, 2025
Great customer service and support…
Great customer service and support r...
M
Marianna Mancha-Estrella
trustpilot.com
Oct 01, 2025
Great for sensitive ears
I purchased the original Zoro single earrings. First of all, shipping was so fast. I ordered on a Friday and my package arrived by Monday (US based)....
Q
Quynh
trustpilot.com
Oct 01, 2025
Great buying experience from Vivamacity
Great buying experience from Vivamacity. Their customer service is top of the chart. I contacted them due to a broken earrings during transit and mist...
D
David Vo
trustpilot.com
Oct 01, 2025
ANIME FANS REJOICE
High quality Gold earrings for Zoro! I love the scarlet red Sterling Silver for Kurapika! Fast shippin...
R
Ryan Connell
trustpilot.com
Oct 01, 2025
Best Earings For a Zoro Cosplay Costume
The Earrings Were Great, I Can't Wait to...
M
Makamae Ranua
trustpilot.com
Oct 01, 2025
Appreciation from Oahu, HI & Las Vegas, NV
I love this online jewelry store! I bought 4 rings for both myself (I live on Oahu, Hawaii) and my best friend who lives in Las Vegas. I paid full pri...
C
Cole
trustpilot.com
Oct 01, 2025
Wonderful business
I’ve ordered several pieces of theirs over the years and each one has excee...
M
Maryann Guerra
trustpilot.com
Oct 01, 2025
Fantastic Service and High Quality Jewelry
I got the anime bundle over Christmas because I wanted the Tanjiro earrings and my son wanted the Zoro and Howl earrings. I fell in love with the Zoro...
S
Stephanie Mata
trustpilot.com
Oct 01, 2025
Vivamacity never misses!
Vivamacity is one of my favorite websites to buy jewelry from, whether it be for myself or as a gift. From necklaces to rings they never fail to impre...
M
Mona
trustpilot.com
Oct 01, 2025
Definitely recommend!
I personally bought from Vivamacity and so has family members as well. The products come out better than expected, qualit...
C
Cheyenne Bobo
trustpilot.com
Oct 01, 2025
Gorgeous Jewlery
Gorgeous Jewlery, Great communication. I pre-ordered the Frieren earrings in gold and knew what to expect and when to expect them. I ordered them as a...
L
Lisa an Michael
trustpilot.com
Oct 01, 2025
The attention to details on the pieces…
The attention to details on the pieces of jewelry that I purchased was amazing. It really...
C
Carmen Queen
trustpilot.com
Oct 01, 2025
I love their customer service support
I love their customer service support! They’ve always gotten back to me in a timel...
Conclusion
Across these reviews Vivamacity is most frequently praised for product quality, fast shipping and responsive customer care. Many buyers report well-made jewelry, careful packaging and quick delivery. However, a small number of reviews flag problems: sizing inaccuracies, denied replacements, and unexpected import tariffs or return-shipping costs. If you consider buying, check sizing details carefully and ask about import fees or return policies before completing the order. These steps address the principal concerns seen in the reviews while reflecting the common positive experiences cited.