Across these reviews Vivamacity is most frequently praised for product quality, fast shipping and responsive customer care. Many buyers report well-made jewelry, careful packaging and quick delivery. However, a small number of reviews flag problems: sizing inaccuracies, denied replacements, and unexpected import tariffs or return-shipping costs. If you consider buying, check sizing details carefully and ask about import fees or return policies before completing the order. These steps address the principal concerns seen in the reviews while reflecting the common positive experiences cited.
Examples from available reviews (Nov 2021 – Feb 2026).
Customer received a too-small ring and was denied replacement.
“When I contacted them they refused for replacement and asked me to return the ring.”
Site lacked transparency about tariffs and ignored emails.
“Buyer beware for Canadians.”
Customer service repeatedly resolved shipping and order problems quickly.
“Their customer service is top of the chart.”
High-quality anime jewelry with fast shipping and personalized presentation.
“The are beautiful, high quality.”
Most reviewers report responsive, helpful support and successful issue resolution; a few single reports cite refusals or unsatisfactory return handling.
Several buyers describe items as reasonably priced and worth the purchase, while others report unexpected import tariffs or bearing return-shipping costs.
Frequent mentions of fast shipping, easy site navigation and clear pre-order timelines; isolated reports note inaccurate sizing information or surprise charges.
Widespread comments highlight high-quality materials, solid construction and attention to detail; packaging and presentation are also repeatedly praised.
Reviewers commonly note timely replies, order acknowledgements and personalized notes; a small number report unanswered emails about tariffs or charges.
Most reviewers describe positive buying experiences, repeat purchases and strong satisfaction; a minority report negative experiences focused on returns or tariffs.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (25) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Store replaced a broken item quickly and at no charge.
“replacing the broken item at no charge.”
Earrings were too heavy and company refused refund or return.
“They refuse to compensate me or let me return them.”
Watch matched photos, had good weight, and arrived quickly.
“For starters, my order arrived so quickly and was packaged so well!”
Marketing claimed 30% was best, but a larger 35% sale followed.
“Incredibly deceptive marketing.”
Excellent customer service and high-quality pieces; reviewer eager for future collections.
“Best customer service, amazing pieces and of wonderful quality :)”
Customer service, quality materials, and quick turnaround impressed them.
“the best customer service, quality materials, and some of the best jewelry I've worn!”
Reviewer appreciated careful packaging and product quality.
“Very pleased with the care put into each one of your guys boxes.”
Product was clean and well constructed.
“Great product. Super clean and great construction.”
Repeat customer praising quality and attention to detail.
“there quality and attention to detail is amazing”
Site lacked transparency about tariffs and ignored emails.
“Buyer beware for Canadians.”
Website was easy to navigate; products matched pictures and arrived quickly.
“The online site is easy to navigate.”
Customer service responsive; fast delivery and accurate item description.
“Great customer service”
Customer support responds to problems when they appear.
“Great customer service and support responds to problems when they appear.”
High-quality earrings were safe for sensitive ears and shipped quickly.
“I was able to wear the Zoro earrings without a single issue.”
Customer service repeatedly resolved shipping and order problems quickly.
“Their customer service is top of the chart.”
High-quality gold and sterling silver anime earrings with fast shipping.
“High quality Gold earrings for Zoro!”
Earrings were great; reviewer excited to wear them for cosplay.
“The Earrings Were Great, I Can't Wait to Wear them For My Cosplay Costume in August”
Fast shipping, non-reactive rings, and thoughtful packaging delighted buyer.
“SHIPPING WAS EXCEPTIONAL!!”
Multiple orders exceeded expectations and customer service was excellent.
“their wonderful customer service!”
High-quality anime jewelry with fast shipping and personalized presentation.
“The are beautiful, high quality.”
Jewelry lasts and never greens; reviewer is a happy repeat customer.
“everything last and never greens!”
Products exceeded expectations with great quality and personalized notes.
“The products come out better than expected, quality is great, and they write cute personalized notes too.”
Clear communication about pre-order timing; earrings were high quality.
“10/10 communication from this company.”
Attention to detail captured the essence of the Howl anime movie.
“The attention to details on the pieces of jewelry that I purchased was amazing.”
Customer service responded promptly and was attentive to needs.
“I love their customer service support!”
I have ordered couple of times from Vivamacity site before but now I would never recommend them to anyone else. They just don't care about customer satisfaction. In my recent purchase, I ordered diamond band ring for my wife 's birthday party. Even though the quality was great, the size of ring was too small for my wife 's finger. When I contacted them they refused for replacement and asked me to return the ring. I already paid the return shipping cost also because their size chart was not accurate, so it's my loss both ways. This is not how you do business. Never order from them and don't recommend to anyone else for same reasons.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Vivamacity is an online jewelry retailer selling rings, earrings and related accessories through an e-commerce storefront. Consumers researching reviews typically check product quality, shipping speed, returns and customer support when evaluating this type of seller.