Reviews Analyzed
1
We Collect & Analyze Reviews
VivaTerra
Experiences & Reviews
VivaTerra is an online retailer focused on home decor, furniture, and accessories. The assortment commonly includes decorative items such as vases, textiles, tabletop pieces, and gifts. Consumers researching VivaTerra typically look for product images, materials, shipping details, and customer-service policies to assess fit for their home and budget.
Overview & Key Metrics
Positive Sentiment
100%
Latest Review
1431d
Overall Rating
4.5
Our Analysis
🎯
Service quality
Single reviewer called customer service 'flawless' and helpful during product inquiries; positive signal but based on one report.
Share of mentions
Mixed
17%
💰
Value for money
Reviewer described the vases as a lower-cost alternative to more expensive decor and found them attractive and suitable as a gift.
Share of mentions
Mixed
17%
⚡
User experience
Ordering and delivery described positively: the reviewer reported fast delivery and secure packaging that protected the items in transit.
Share of mentions
Mixed
17%
🔧
Product quality
The vases were described as 'absolutely beautiful' and 'perfect' for gifting; reviewer was satisfied with appearance and condition on arrival.
Share of mentions
Mixed
17%
📞
Communication
Phone interactions characterized as helpful and informative; reviewer specifically praised the customer-service representative they spoke with.
Share of mentions
Mixed
16%
⭐
Overall experience
Reviewer stated they 'cannot fault' the company and were delighted with the purchase, though this reflects a single customer's experience.
Share of mentions
Mixed
16%
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Featured Customer Experiences
Representative examples from 1 verified reviews (October 2025).
Clay And Woven Abaca Vases
"I cannot fault this company at all. The customer service was flawless - The lady on the line (sorry I forgot the name for my mention) was so helpful and informative both times I contacted customer service over a product enquiry. The delivery was fast and the product was packaged perfectly to protect the contents. The vases themselves are a gift for my daughter -in-law but I was delighted with the purchase. I bought them as an alternative to a far more expensive home decor and they are perfect -- Absolutely beautiful. Thank you for the beautiful vases that I am sure my daughter-in-law will love!"
Jennifer M.
Collected.reviews
Nov 17, 2021
Featured for: Clear overall satisfaction and recommendation
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 1 reviews
All Customer Reviews
Sources: Collected.reviews (1) · Quotes shortened · As of: October 2025
J
Jennifer M.
Collected.reviews
Nov 17, 2021
Clay And Woven Abaca Vases
I cannot fault this company at all. The customer service was flawless - The lady on the line (sorry I forgot the name for my mention) was so helpful and informative both times I contacted customer service over a product enquiry. The delivery was fast and the product was packaged perfectly to protect the contents. The vases themselves are a gift for my daughter -in-law but I was delighted with the purchase. I bought them as an alternative to a far more expensive home decor and they are perfect -- Absolutely beautiful. Thank you for the beautiful vases that I am sure my daughter-in-law will love!
Conclusion
Available feedback is limited to a single detailed review that praises customer service, fast delivery, careful packaging, and the product's appearance. That reviewer also framed the purchase as a good-value alternative to more expensive home decor. These points suggest VivaTerra can deliver on order fulfillment and product presentation in at least this instance. Given the very small sample, consumers should consult additional reviews, verify shipping and return policies, and check product images and specifications before buying.